Job Description

■ ORDER PROCESSING・Receive and review customer orders for accuracy and completeness.・Confirm order details with customer and sales division including product specifications, quantities, and delivery addresses.・Enter orders into accounting system and generate customer order ■ INVENTORY & STOCK ALLOCATION ・Check inventory levels to ensure sufficient stock availability for the order.・Allocate stock from the warehouse or restocking if necessary.■ ORDER PLANNING・Allocate stock for open orders for delivery/shipment planning to update customer and sales division・Create proforma invoice based on order details for customer advance payment・Follow up with the finance department, customers, or sales division to ensure timely payment.■ SHIPPING PROCESSING・Prepare goods for shipment by coordinating with the warehouse for packing and labelling.・Ensure that all required shipping documents, such as Bills of Lading, Commercial Invoices, Packing Lists and other require documents are prepared and accurate.・Select appropriate shipping methods and carriers based on freight cost estimation, delivery timelines, and customer requirements.・Schedule shipments and communicate with freight forwarders, couriers, or transportation companies.・Monitor shipment progress and provide tracking information to customers.・Resolve any shipping issues, delays, or discrepancies promptly, ensuring a smooth delivery process.・Confirm delivery with the customer and address any post-delivery issues or complaints.・Maintain records of shipments for future reference and auditing purposes.・Ensure all documents related to the export process are kept for finance, audit or compliance.■ IMPORT CUSTOMS CLEARANCE・Upon received Supplier import alert and shipping documents, check import document details against Supplier purchase order.・Send import clearance instruction, shipping documents, serial number and HS code to import handling agent and warehouse receiving.・Perform goods received in accounting system once the goods are transported to warehouse or another designated location.・Report to Supplier if the goods are damage or dispute in item or quantity against the purchase order and shipping documents.・Arrange appointed insurance agent for inspection for damage goods if require・Update Inventory data for stock allocation planning・Ensure all documents related to the import process are kept for finance, audit or compliance■ INVENTORY RECONCILIATION・Verify received goods against stock levels and warehouse system to ensure accuracy and update inventory record accordingly.・Monitor reorder points and replenish stock as needed to maintain optimal inventory levels.