Overview

• Salary

  6,000 MYR ~ 8,000 MYR

• Industry

  Logistic

• Job Description

  Job responsibilities
  1. Strategy & Business Development
  • Develop and execute national business strategy for NFO/OBC services aligned with global direction.
  • Identify and capture new business opportunities, especially in high-value sectors.
  2. Operations Management
  • Oversee the end-to-end execution of NFO and OBC shipments, from booking to final delivery.
  • Ensure rapid flight selection, courier dispatch, customs clearance, and delivery coordination.
  • Monitor daily performance, proactively manage disruptions (e.g., flight delays, customs issues).
  • Optimize operational SOPs for speed, quality, and compliance.
  3. Team Leadership
  • Build and lead a high-performing NFO/OBC team, including operations, dispatch, customer service, and account support.
  • Implement 24/7 shift planning to ensure round-the-clock availability.
  • Train and coach staff on time-sensitive logistics processes and crisis response.
  ______________
  4. Customer & Key Account Management
  • Maintain strong relationships with high-value clients, ensuring customer satisfaction and long-term partnerships.
  • Support pre-sales with technical solutions, pricing strategies, and urgent logistics planning.
  • Handle escalated service issues, provide real-time solutions for mission-critical shipments.
  ______________
  5. Vendor & Airline Relations
  • Manage relationships with airlines, ground handlers, courier providers, and customs brokers.
  • Negotiate rates and SLAs to ensure cost-effective and reliable services.
  • Maintain a pool of standby couriers (OBCs) with valid visas and availability for short-notice missions.
  ______________
  6. Finance & Compliance
  • Own the P&L for the time-critical logistics business within the country.
  • Monitor and control operational costs while maintaining high service levels.
  • Ensure compliance with local and international regulations (e.g., IATA, export/import laws, security protocols).
  ______________
  7. Cross-functional & Global Alignment
  • Report regularly to regional or global HQ on operational KPIs, business development, and risk management.
  • Collaborate with global dispatch centers.
  • Represent the country in global time-critical business meetings and projects.