Overview

• Salary

  3,500 MYR ~ 4,200 MYR

• Industry

  Software/Information Processing, IT/Telecommunications, Call Center, Manufacturing(Computer/Telecommunication)

• Job Description

  - Provides an administrative support service to the Managed Services Client Service Desk team.
  - Provides entry level administrative tasks as required by the team.
  - Responsible for receiving, validating, and logging client requests, capturing the detail of the request.
  - Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
  - Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
  - Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
  - Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.
  - Performs any other related task as required.