6 Jobs: Job Vacancies for Support/Maintenance/Operation/Training Positions
IT Security & Governance Coordinator (12 Months Contract Basis - Renewable)ID:61267
4,000 MYR ~ 6,000 MYRBangsarJob Description
■ JOB SUMMARYServing as the primary point of contact for requests from the parent company, coordinating and driving responses with relevant teams, participating in meetings, and delivering necessary reports and presentations.■ MAIN JOB TASKS & RESPONSIBILITIESa) Serve as the primary point of contact for requests and inquiries from the parent company.b) Liaise with internal IT teams, business users, and external vendors. Coordinate and monitor deliverables to ensure timely completion.c) Coordinate, collaborate with, and drive actions across relevant internal teams to address requests from the parent company.d) Monitor and manage tasks to ensure all matters are completed within designated deadlines.e) Handle requests relevant to the IT Security & Governance Department.f) Prepare reporting materials for team leaders and management.g) Participate in meetings hosted by the parent company and provide reports or presentations as required.h) Schedule and coordinate meetings with Head Office and internal stakeholders.
Benefit
・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
・AL = 15d, MC = 14d
・Hospitalization Leave = 60d
・Medical Car provided
・Insurance provided (Great Eastern)
・OT Rate
> Normal Time: RM 15/h
> Midnight: RM 20/h
> Saturday: RM 20/h
> Sunday: RM 30/h
> Public Holiday: RM 40/hSenior Security Operations Engineer (SecOps)ID:61270
12,000 MYR ~ 22,000 MYRBangsarJob Description
1. Run security monitoring, alert triage, and severity classification (P0–P3) on our SIEM (Alibaba Cloud Threat Analysis / Agentic SOC + SLS)2. Write and tune detection rules to improve coverage of key threats (credential stuffing / account takeover, promo & bonus abuse, secret leakage, privilege misuse, ransomware) and reduce false positives3. Lead incident response: detect → contain → eradicate → post-mortem, with written reports4. Build SOAR automation playbooks in Go (auto-block, isolate, credential handling) to automate repetitive response5. Aggregate security logs from all platforms (Alibaba Cloud primary + AWS + Tencent + Cloudflare) into the SIEM for unified analysis, and operate each platform's native security features (Cloud Security Center / GuardDuty / WAF, etc.)6. Take part in the on-call rotation to ensure timely alert response
Benefit
Annual Leave:
1-2 years = 12 days
3-4 years = 16 days
5 years and above = 18 days
Bonus:
13th month salary
Allowances:
Transport, Meal, Birthday Allowance
Medical/Dental/Optical claim
Others:
- Sports Activities (Badminton & Basketball)
- Company Outing
- Training and certification sponsored by company (Selected employees).
- Rewards and recognition: Long Service Award / Best Performer Award / Role Model Awards etc
- Project Incentive (upon Company Declaration based on project performance)【Japanese speaker 】Technical Client Manager- Global Telco & Systems IntegrationID:61155
4,500 MYR ~ 7,500 MYRBukit Bintang/KLCCJob Description
【Job Summary】We are seeking a highly motivated, strategic, and results-driven Client Manager to join a leading global IT solutions provider and systems integrator. In this pivotal business development role, you will be responsible for driving sustainable revenue growth, expanding customer market share, and cultivating high-value enterprise relationships across an assigned account portfolio. As businesses continue to navigate rapid digital transformation, cloud migration, and complex cybersecurity landscapes, modern organizations require robust, scalable, and secure technology foundations to maintain competitive advantage. As a trusted business partner, you will engage deeply with client executives, IT directors, and key decision-makers across multinational corporations and enterprise organizations to analyze their complex business challenges, identify operational bottlenecks, and design comprehensive, end-to-end IT architecture strategies tailored to their unique commercial needs.In this position, you will own and oversee the complete end-to-end sales lifecycle—from initial market research, lead prospecting, and client discovery to solution architecture, commercial proposal delivery, high-stakes contract negotiations, and post-sales account management. You will champion a versatile, multi-faceted product and service portfolio spanning core IT infrastructure, cloud transformation, enterprise software applications, advanced cybersecurity technologies, managed IT services, and digital transformation consulting. Achieving success in this role requires a balanced mix of commercial acumen, consultative solution-selling expertise, and technical literacy to bridge the gap between technical execution teams and C-suite business stakeholders. You will articulate complex technical capabilities into clear, business-driven value propositions that highlight measurable operational efficiencies, risk mitigation, and investment returns for your customers.To consistently win opportunities in a competitive IT environment, you will work in close, daily alignment with internal pre-sales engineers, technical solution architects, product managers, and project delivery teams, as well as external technology vendors, distributors, and strategic alliance partners. You will take the lead in orchestrating joint go-to-market strategies, planning collaborative customer engagements, and structuring holistic multi-vendor solutions. Additionally, you will lead the preparation of detailed commercial proposals and coordinate complex internal governance workflows to ensure all pursuits meet corporate compliance, delivery capability, and profitability thresholds. Candidates with proven experience in public sector domains—including government agencies, educational institutions, and healthcare organizations—will find significant opportunities to leverage their industry insights and drive targeted market expansion. If you are a proactive sales leader who thrives in a collaborative, fast-paced environment and excels at building long-term, value-driven enterprise relationships, this role offers an exceptional platform to advance your career with a recognized global ICT leader.【Responsibilities】・Revenue & Growth Target Achievement: Generate high-value sales opportunities to meet and exceed short-term and long-term revenue, gross margin, and profitability targets. ・Direct Sales Execution: Plan, execute, and refine proactive direct sales programs and strategic campaigns to drive pipeline expansion and increase market penetration. ・Account Strategy & Development: Formulate, document, and execute comprehensive account management strategies and growth plans for assigned client portfolios. ・Domain & Market Expertise: Maintain a high level of expertise in end-to-end IT solution domains—including IT infrastructure, cybersecurity technologies, enterprise applications, managed services, and digital transformation initiatives—within the local competitive landscape. ・End-to-End Sales Pipeline Management: Take ownership of the full sales lifecycle from initial pre-sales lead generation, customer discovery, and solution scoping to final contract execution and post-sales engagement. ・Partner & Vendor Ecosystem Engagement: Actively engage technology vendors, alliance partners, and distributors to co-develop customer solutions and execute joint sales pursuits. ・Proposal Creation & Pitch Delivery: Lead the crafting, structuring, and delivery of detailed commercial proposals, Request for Proposals (RFPs), and Request for Information (RFIs) that address client-specific pain points. ・Executive Relationship Building: Engage client stakeholders across all organizational tiers—from technical managers to C-level executives—to foster enduring, trust-based business partnerships. ・Internal Governance & Approvals: Coordinate effectively with internal finance, legal, delivery, and executive teams to navigate required internal sales approval workflows smoothly. ・Teamwork & Cross-Functional Collaboration: Work side-by-side with sales colleagues and cross-functional teams without operating in silos, supporting team members to close major business deals collaboratively.
Benefit
- Basic Salary: RM 4,500 – RM 6,000
- Fixed Transportation Allowance: RM 210
- Benefits:
- Bonus and increment (Bonus will be pay twice a year, subject to company performance)
- No carpark subsidy
- Medical support (Yearly claim basis)
- Travel costs for client visits (Claimable)
- Annual Leave: 14 days
- Medical Leave as per the employment actInformation Technology Project OfficerID:61153
6,000 MYR ~ 8,000 MYRGeorgetownJob Description
We are looking for an organized and proactive IT Project Officer to support the successful implementation and ongoing operation of SAP HANA. The role will coordinate and follow-up project activities, coordinate User Acceptance Testing, maintain project documentation, and provide SAP administrative support post go-live.This position is suitable for someone who enjoys interaction with users and stakeholders as he or she will need to coordinate across business and technical teams, keeping activities on track, and helping users resolve day-to-day system issues.Key Responsibilities1. Project Coordination and Administration- Prepare agendas, materials, and briefings for recurring governance and coordination meetings.- Develop, maintain, and enhance PMO standards, templates, trackers, and reporting structures.- Support project reporting and general administrative activities on an ad-hoc basis.- Document decisions, risks, issues, and follow‑up actions with clarity and completeness.2. User Acceptance Testing Coordination- Coordinate User Acceptance Testing (UAT) with business users and consultants.- Monitor test execution, defects, outstanding actions, and resolution progress.- Prepare and maintain testing records and supporting documentation.3. SAP User Support- Provide SAP system administrative support after go-live.- Record, classify, and track incidents, service requests, and system-enhancement requests.- Liaise with SAP consultants and internal IT teams to investigate and resolve issues.- Support master data governance activities after go-live to help maintain data accuracy, consistency, and completeness.
Benefit
- Fixed Allowances
- Performance bonus
- Annual Leave 12 days
- Medical Leave 14 days
- Medical Claims
- Dental Claims
- Medical InsuranceService Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
Benefit
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysTechnical Engineer ID:59634
5,000 MYR ~ 8,000 MYRKota Damansara/Petaling JayaJob Description
1. System Deployment & Integration:• Lead and support the installation and configuration of Synapse® Enterprise Imagingsystems, including PACS, VNA, and 3D modules, at customer sites.• Implement hardware infrastructure (servers, storage, networking) and softwarecomponents, ensuring compatibility with HIS/RIS and other clinical systems.• Configure systems to meet healthcare data security, redundancy, and regulatorycompliance standards (e.g., HIPAA, GDPR).2. Technical Support & Maintenance:• Provide Tier 2/3 on-site and remote technical support during and post-deploymentphases.• Perform preventive maintenance and health checks on systems to ensure optimaluptime.• Troubleshoot and resolve technical issues involving DICOM, HL7, network, andsystem performance.3. Client Engagement & Customization:• Engage directly with clients to gather technical requirements and translate theminto effective configurations and solutions.• Customize systems to meet clinical workflow and compliance needs based on site-specific requirements.4. Documentation & Reporting:• Maintain accurate documentation of configurations, deployments, system changes,and support logs.• Contribute to internal knowledge bases, user guides, and support manuals.• Support technical reporting for compliance audits, project reviews, and service-level agreements.5. Continuous Improvement & Learning:• Stay up to date on Fujifilm Synapse® technologies, DICOM/HL7 standards,cybersecurity best practices, and healthcare informatics trends.• Participate in product and technical training sessions and support internalknowledge-sharing.
Benefit
■Benefit
AL
MC
Car allowance
Performance Bonus
*Depending on business performance
-OT will be replacement leave
■Others
-Station Taman Jaya