16 Jobs for Support/Maintenance/Operation/Training found
Technical Support cum Training Support Engineer (Copiers)ID:58044
6,000 MYR ~ 5,000 MYRUSJ/Subang JayaJob Description
< Job Summary >・Seeking for a detail-oriented Technical Support Engineer to provide post-sales support for company B2B software and applications.・This role involves managing technical escalations, supporting service partners and ensuring service KPIs are met.・Key responsibilities include acting as the technical point of contact for product launches, overseeing repair management processes, and supporting internal operations.・The ideal candidate is proactive, analytical, and committed to delivering high-quality service and continuous improvement.< Key Accountabilities >・Ensure excellent post sale support for company B2B software & application - Ongoing advancement of Service Partners’ support skills and resources, including training programs. - Continuous assessment and expansion of support coverage to align with business growth objectives. - Provide timely resolution on escalations from customers or Service Partners. - Provide on-site support to customers and Service Partners when required. - Achieve service deliverables and customer satisfaction targets for managed products. - Resolve software and application issues, develop partner support capabilities, manage escalations, and meet resolution target. - Provide repair management support and maintenance by handling escalations, performing system updates, delivering refresher training to service partners, and ensuring timely completion of tasks.・Assume the Role of Product Technical PIC for printer, scanner and projector - Ensure all details input into product launch checklist eg. Training schedule, Initial parts forecast. - Manage product QA escalation and rework countermeasures. - To analysis product failure rate. - Ensure achievement of repair and service KPI (eg. Response Time, Repair Time, TAT).・Manage pending repair management situation to achieve service level targets - Prepare daily report on pending RMA status (product, partners, status, shortage). - Email pending RMA report and 3.5 days completion rate to individual partners daily. - Directly engage partners with high pending RMAs to ensure timely resolution.・Supplementary internal business functions - Manage the provision of service consumables (for repair purpose) to service partners. - Support the courier pick up arrangement of “faulty printer to repair” from small town dealers. - Support the preparation & processing of service partner agreements.
Benefit
・Basic Salary = RM 4.2k ~ 5.4k
・Transport Allowance = RM 1k
・Mobile Allowance = RM 100
・Annual Leave: <5Y 14d, =/>5Y 18d, =/>10Y 21d
・Medical Leve: <2Y 14d, =/>2Y 18d, =/> 5Y 22d
・Marriage Leave: 3 consecutive days
・Compassionate Leave: 3 consecutive days
・Public holiday fall on Saturday --> entitle to a replacement leave
・Zero medical leave incentive = RM 400
** Entitle to employee who does not take medical leave in one year
・Insurance (GHS, GPA, GTL)
・Medical Coverage
・Business mileage claimable: RM 0.60 / km
・Outstation allowance : RM 50 / day (>150 km within Malaysia)
・Family Friendly Benefit = RM 800 / year (dental, medical without necessary to claim in receipt basis)
・Company Trip (Bangkok in May 2023)
・Annual Dinner, Team Building
・Medical Check-Up - RM150/annum (below 40 years old every 2 years)
・Performance Bonus: 1 ~ 2 months (Based on performance)
・CPD Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from companySupport Engineer (KL) ID:58055
4,500 MYR ~ 7,000 MYRBukit Bintang/KLCCJob Description
• Perform Support / Administration duty on infrastructure including system/network/Ticketing tool• Monitor IT System health status, network performance, and security control• Perform problem diagnostic by using advanced troubleshooting skills• Perform regular Windows security patching on workstations and servers• Support Global user account administration and mailbox management• Support APAC machine and software inventory• Basic knowledge of Procurement process and procedure is an advantage• Knowledge of Golden Image/Patching is an advantage
Benefit
- Medical Claims
- Staff Insurance: Covered
- Yearly Spectacle / Dental Allowance:MYR300
- Annual Leave: 14 days per annum.Senior IT Business System Analyst (Microsoft Dynamic AX)ID:58003
8,125 MYR ~ 10,125 MYRKlangJob Description
・Provide end-to-end implementation, consultancy, configuration, training, installation, and support for ERP systems, ensuring seamless operation and user satisfaction.・Analyze, document, and propose functional process improvements and standardization for Operation and Plant business units to optimize efficiency and productivity.・Encode user and business requirements by converting functional and workflow information into computer language, ensuring accuracy and consistency.・Conduct User Acceptance Testing (UAT), validate program operation, and obtain user sign-off before deployment to production.・Develop comprehensive user manuals or guides, facilitating smooth system adoption and reference for users.・Identify, track, report, and resolve system issues promptly to ensure uninterrupted business operations.・Plan and propose system upgrades to enhance reliability, efficiency, and functionality.・Collaborate cross-functionally to meet departmental Service Level Agreements (SLAs), ensuring quality services and user satisfaction.・Adapt business processes to align with software capabilities, understanding and integrating the business environment with technology.・Support business process improvements, innovation, and benchmarking initiatives.・Foster strong teamwork and relationships between the IT department and other business units.・Demonstrate efficient time management and prioritize workloads effectively.・Collaborate with other IT teams for yearly Disaster Recovery exercises for business applications.
Benefit
・Basic Salary = RM 8,000 ~ RM 10,000
・Mobile Allowance = RM 125/m
・AL: <2Y 18d, 2~5Y 20d, >5Y 22d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・EPF 15% after 2 years service
・Panel Clinic (unlimited)
・Hospitalization Coverage = RM 100k/y
**Covering children below 21 yo, spouse who is not working
・Dental Claim (Pay & Claim, RM 200/y)
・Insurance - Group PA, Group TL = 36 months salary
・All business travel claimable
・Variable bonus averagely 3 months per yearData Scientist (AI / Machine Learning - Manufacturing Industry)ID:58002
6,125 MYR ~ 8,125 MYRKlangJob Description
・Develop and implement machine learning models using RapidMiner to ensure casting predictions fall within established quality standards.・Analyse sensor data with RapidMiner to identify and understand relationships between various production parameters and potential issues.・Generate AI-driven insights using RapidMiner to optimize casting performance and improve overall production efficiency.・Collaborate with cross-functional teams, including production, quality assurance, and engineering, to integrate RapidMiner AI solutions into the manufacturing process.・Monitor and maintain the performance of deployed models in RapidMiner, ensuring they continue to meet quality and efficiency targets.・Conduct exploratory data analysis with RapidMiner to uncover trends, patterns, and anomalies in production data.・Stay updated with the latest advancements in AI and data science and apply relevant techniques to enhance manufacturing processes.
Benefit
・Basic Salary = RM 6,000 ~ RM 8,000
・Mobile Allowance = RM 125/m
・AL: <2Y 18d, 2~5Y 20d, >5Y 22d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・EPF 15% after 2 years service
・Panel Clinic (unlimited)
・Hospitalization Coverage = RM 100k/y
**Covering children below 21 yo, spouse who is not working
・Dental Claim (Pay & Claim, RM 200/y)
・Insurance - Group PA, Group TL = 36 months salary
・All business travel claimable
・Variable bonus averagely 3 months per yearCustomer Service - Cantonese Speaker (Fresh Grads OK)ID:57980
3,800 MYR ~ 5,000 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical LeaveSales EngineerID:57978
8,000 MYR ~ 14,000 MYRBukit Bintang/KLCCJob Description
▼Sales & Business Partner Support ーAccompany sales meeting & support the sales team in helping prospects and partners understand our SaaS productーBuild proofs of concept (POCs) and propose our SaaS to prospectsーSupport our SaaS implementation ーTroubleshootingーinternal meetings ▼Technical Partner Support ーAnswering questions (including product functions, API specifications and technical topics) ーPlanning and holding technical training sessions ーPlanning and creating technical training materials ▼Internal System Development and OperationーDevelop and manage process operation for those systems used by our sales and marketing team.
Benefit
・Bonus (2months)
・Commuting ＆ Work from Home Allowance 300RM/month
・Business trip allowance
・Global Employee Share Ownership Plan
・14 days of paid leave
*16 days from the 6th year
・14 days of Sick leave
・Private Health Insurance Maximum 1,000RM/year
・Pension
・Workers' compensation
・PC and smartphone provided
・Communication Booster BenefitProject ManagerID:57897
5,500 MYR ~ 6,200 MYRKL SentralJob Description
The Project Manager works alongside PM team, Business Development team in the region they support as well as their Team Leader to deliver quality studies.• Ability to manage 10 projects at any given time• Manage overall quality by ensuring best practices are followed• Communicate and escalate any issues or feedback to Shift PM Manager as well the account managers• Project Ownership:> Review project metrics (IR, Completes, LOI, SCO, QTF)> Analyze if additional invitations or reminders need to be sent in addition to what is already in field to achieve client goals.> Manage overall quality by ensuring best practices are followed> Communicate any project insights to “co-owner”• Monitor Cost Ratio:>Communicate and escalate any issues or feedback to PM Manger as well as Sales Management> Consolidate all actions taken, feedback, direction for “co-owner” and put into project email.> Communicates to clients and vendors as applicable• Vendor Management:> Manages vendors supporting Global Projects> Assists in Project Management capability administrative duties as requested
Benefit
Basic: RM5,500 - RM6,200
AL: Starts with 12 days
ML: Starts with 14 days
<Other benefits>
• Monthly transportation allowance: RM200 (Claim basis)
• Health check costs of up to RM1,000 per annum
• Medical and dental cost up to RM1,000 per annumTechnical Support Engineer (12 Months Contract Basis - Renewable)ID:57902
3,500 MYR ~ 5,000 MYRBangsarJob Description
< Role Summary >The Technical Support Engineer is responsible for providing support and troubleshooting for hardware, software, and network-related issues. The role involves setting up and configuring systems, resolving technical problems, and ensuring service requests are handled within the agreed timeframes. The TSE works independently on more complex issues and escalates unresolved ones when necessary, while maintaining customer satisfaction.< Main Job Tasks and Responsibilities >・EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.・Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.・Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.・Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.・Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.・Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.・Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.・End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.・Support Request Management: Document and track support requests to ensure proper resolution and follow-up.・Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.・Ticket Management: Track, monitor, and close service calls or tickets within the SLA.・Ad Hoc Tasks: Perform additional tasks as assigned by management to support project and service objectives.
Benefit
・Basic Salary = RM 3,500 ~ RM 5,000
・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
・AL = 15d, MC = 14d
・Hospitalization Leave = 60d
・Medical Car provided
・Insurance provided (Great Eastern)
・OT Rate
> Normal Time: RM 15/h
> Midnight: RM 20/h
> Saturday: RM 20/h
> Sunday: RM 30/h
> Public Holiday: RM 40/hIT Asset Management Analyst (12 Months Contract Basis - Renewable)ID:57796
5,000 MYR ~ 6,500 MYRBangsarJob Description
・Comply and enforce standardized asset management policies, processes, controls and integrated technologies that enable effective management of the customers’ assets.・Collect and maintain accurate hardware and software inventory data, storage and tracking of information associated with IT hardware transactions within contracted service as per customers’ requirement.・To conduct quality reviews of ICMS (Install, Change, Move and Surplus) activities under ticketing system for service request/ work order (such as change task, request catalog, description update, & etc.), to ensure compliance to the company's policy and process.・Coordinate periodic asset cycle-count audits at client sites, to measure and record asset accuracy, with the results to be reported to the IS Manager.・Ensure hardware & software ICMS (Install, Change, Move and Surplus) activities are tracked and updated into the Asset Repository in a timely manner.・Perform functions and activities pertaining to Software Asset Management and Lost & Stolen process for asset record.
Benefit
・Basic Salary = RM 5,000 ~ RM 6,500
・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
・AL = 15d, MC = 14d
・Hospitalization Leave = 60d
・Medical Car provided
・Insurance provided (Great Eastern)
・OT Rate
> Normal Time: RM 15/h
> Midnight: RM 20/h
> Saturday: RM 20/h
> Sunday: RM 30/h
> Public Holiday: RM 40/hSenior Junior Cloud Computing SpecialistID:57773
5,500 MYR ~ 8,000 MYRCheras, CherasJob Description
・Deploy, maintain, and optimize cloud computing platforms to ensure efficient and stable system operations.・Design and implement cloud computing solutions based on client requirements.・Manage virtualization technologies (e.g., VMware, Kubernetes) and cloud services (AWS, Azure, Google Cloud).・Monitor and analyze system performance regularly, resolving technical issues promptly.・Conduct research on cloud computing technologies and provide internal team training.・Assist other departments in addressing cloud-related technical support needs.
Benefit
・Salary = RM 5,500 ~ RM 8,000
・Laptop Allowance = RM 200 (if candidate is using own laptop)
・AL: 8 days (increase upon service years)
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・Medical Claim = RM 300 / year
**New setup company, other benefits package will be further discussed in the interview
