9 Jobs: Job Vacancies for Support/Maintenance/Operation/Training Positions
Desktop Support Assistant Team Lead (12 Months Contract Basis - Renewable)ID:58770
5,000 MYR ~ 7,000 MYRBangsarJob Description
■ JOB SUMMARYThe Desktop Support Assistant Team Lead is responsible for overseeing a team of Desktop Support Engineers to ensure efficient delivery of technical support services for hardware, software, and network-related issues.This role combines hands-on technical expertise with leadership responsibilities, including task allocation, performance monitoring, and process improvement.The Assistant Team Lead ensures that all service requests are resolved within defined SLAs, escalates critical issues appropriately, and drives a culture of collaboration and customer satisfaction within the team.■ MAIN JOB TASKS & RESPONSIBILITIES・Team Leadership and Supervision: Lead and manage a team of approximately 10 Desktop Support Engineers, providing guidance, mentoring, and performance feedback to ensure high service quality.・Workload Management: Allocate and prioritize daily support tasks, ensuring timely resolution of incidents and requests in accordance with SLAs.・Technical Escalation: Act as the escalation point for complex technical issues, providing advanced troubleshooting and coordinating with higher-level IT teams when necessary.・EUC Hardware Support: Oversee and support the installation, configuration, and troubleshooting of PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT peripherals.・Software and System Support: Ensure effective deployment, configuration, and troubleshooting of Microsoft Windows, Microsoft Office, and other client software applications.・Process and Documentation Management: Maintain accurate documentation of incidents, resolutions, and team performance metrics to support continuous improvement and audit readiness.・Project Coordination: Support and lead initiatives related to hardware refresh, software rollout, and other IT infrastructure projects, ensuring smooth execution within schedule and budget.・Training and Knowledge Sharing: Conduct regular team training sessions to enhance technical skills and ensure adherence to company standards and best practices.・Collaboration with IT Stakeholders: Work closely with infrastructure, network, and security teams to improve overall end-user experience and operational efficiency.・Customer Relationship Management: Maintain positive communication with end-users, ensuring their technical issues are addressed promptly and professionally.・Service Reporting: Track and report team performance, ticket resolution metrics, and user satisfaction trends to management.・Ad Hoc Responsibilities: Perform additional duties or projects as assigned by management to support departmental and organizational objectives.
Benefit
・Basic Salary = RM 5,000 ~ RM 7,000
・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
・AL = 15d, MC = 14d
・Hospitalization Leave = 60d
・Medical Car provided
・Insurance provided (Great Eastern)
・OT Rate
> Normal Time: RM 15/h
> Midnight: RM 20/h
> Saturday: RM 20/h
> Sunday: RM 30/h
> Public Holiday: RM 40/hIT ManagerID:58536
10,000 MYR ~ 15,000 MYRKlang, Port KlangJob Description
< Overall Role >The IT Manager will lead IT operations across 2 company entities.< Key Responsibilities >・Management, Security & Compliance (Main Focus) - Lead IT security, compliance, and governance initiatives. - Develop IT policies, governance frameworks, roadmaps, and long-term strategies. - Ensure compliance training, audit readiness, and adherence to regulatory requirements. - Liaise with external vendors, auditors, and compliance bodies. - Provide regular reports to the Managing Director on IT risk and strategy.・Internal Servicing - Provide IT support services for employees across both sites. - Oversee helpdesk management, troubleshooting, and internal IT training. - Manage and liaise with vendors for support.・Infrastructure & Systems - Manage DNS, servers, and system administration. - Oversee applications including SAP HANA, Joget system, CRM, SCM, Infotech Payroll, SAP Accounting, E-Invoicing, and Purchasing Posting. - Ensure system uptime, scalability, and reliability. - Manage vendor relationships for system support.
Benefit
・Basic Salary = RM 10,000 - RM 15,000
・AL: 10 days for 1st year (2 days added every year and up to 20 days)
・Annual increment and bonus x 2 times annually (depending on company performance)
・Entitled for meal subsidy and mileage claim RM 0.50/km for working outside of Company or outstation (e.g. visit to supplier’s place, government dept.)
・Panel clinics with free medical treatment (fees) RM450 per year
・Necessary professional training will be provided to perform the tasks and jobs
・Company Activities: Company Concert, Sport Activities, Team Building, Company Dinner
(** depends on the employee engagement survey result)Senior Development EngineerID:58724
10,000 MYR ~ 12,000 MYRBayan LepasJob Description
We are looking for a highly skilled MES & WMS Development Engineer to lead the design, development, and integration of Manufacturing Execution Systems (MES) and Warehouse Management Systems (WMS). The ideal candidate will have strong experience in ASP.NET development, SQL Server, and modern front-end technologies, with a proven track record in handling large-scale data and integrating with SAP business systems.• Develop and maintain MES and WMS applications using ASP.NET and related technologies.• Design and optimize SQL Server databases, including writing complex queries and stored procedures.• Handle massive datasets using non-relational databases (e.g., MongoDB, Redis).• Build responsive front-end interfaces using Vue3.• Develop and maintain WebAPI interfaces for system integration.• Create both BS (Browser/Server) and CS (Client/Server) applications, leveraging DevExpress controls.• Integrate MES/WMS systems with SAP business systems and other enterprise platforms.• Collaborate with production, warehouse, and IT teams to gather requirements and deliver tailored solutions.• Ensure system scalability, performance, and data integrity.• Provide technical support and documentation for developed systems.
Benefit
Salary: RM10,000 - RM12,000
AL: Starting from 14 days
MC: 14 / 18 / 22 days
<Other benefits>
• Meal subsidy
• Fixed allowances: Phone, transport
• After confirmation: Medical insurance, health screening, dental/optical (They will share more during interview session)Senior IT Business System Analyst (Microsoft Dynamic AX)ID:58003
8,125 MYR ~ 10,125 MYRKlangJob Description
・Provide end-to-end implementation, consultancy, configuration, training, installation, and support for ERP systems, ensuring seamless operation and user satisfaction.・Analyze, document, and propose functional process improvements and standardization for Operation and Plant business units to optimize efficiency and productivity.・Encode user and business requirements by converting functional and workflow information into computer language, ensuring accuracy and consistency.・Conduct User Acceptance Testing (UAT), validate program operation, and obtain user sign-off before deployment to production.・Develop comprehensive user manuals or guides, facilitating smooth system adoption and reference for users.・Identify, track, report, and resolve system issues promptly to ensure uninterrupted business operations.・Plan and propose system upgrades to enhance reliability, efficiency, and functionality.・Collaborate cross-functionally to meet departmental Service Level Agreements (SLAs), ensuring quality services and user satisfaction.・Adapt business processes to align with software capabilities, understanding and integrating the business environment with technology.・Support business process improvements, innovation, and benchmarking initiatives.・Foster strong teamwork and relationships between the IT department and other business units.・Demonstrate efficient time management and prioritize workloads effectively.・Collaborate with other IT teams for yearly Disaster Recovery exercises for business applications.
Benefit
・Basic Salary = RM 8,000 ~ RM 10,000
・Mobile Allowance = RM 125/m
・AL: <2Y 18d, 2~5Y 20d, >5Y 22d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・EPF 15% after 2 years service
・Panel Clinic (unlimited)
・Hospitalization Coverage = RM 100k/y
**Covering children below 21 yo, spouse who is not working
・Dental Claim (Pay & Claim, RM 200/y)
・Insurance - Group PA, Group TL = 36 months salary
・All business travel claimable
・Variable bonus averagely 3 months per yearSenior IT ExecutiveID:58391
5,000 MYR ~ 7,000 MYROther KL DistrictJob Description
1. IT Operations & Support• Ensure smooth running of business-as-usual (BAU) IT functions.• Provide first-line escalation support for all application-related requests/enquiries.• Maintain and troubleshoot core business systems: Weighing System, Accounting System, Procurement System, HR System, and Attendance System.• Oversee workstation setup, software deployment, and hardware configuration (delegate to junior staff where appropriate).2. Infrastructure, Network & Security• Manage overall server infrastructure, network, and security stability to minimize unplanned outages.• Monitor and manage LAN/WAN, internet connections, Wi-Fi routers, and network health.• Administer and troubleshoot FortiGate firewall systems (VPNs, web filtering, IPS/IDS, and security policies).• Implement and monitor data backup systems, antivirus software, endpoint protection, and cybersecurity protocols.• Ensure IT infrastructure, hardware, software, and licenses comply with IT policies and standards.3. System & Application Management• Manage and implement change requests on externally maintained systems, from scope definition through implementation.• Understand database structures and data contents of various applications.• Provide IT solutions aligned with the company’s strategic business objectives.• Ensure system performance, availability, and scalability across applications.• Conduct troubleshooting and root cause analysis to resolve incidents effectively.4. Project & Vendor Management• Plan, support, and roll out new systems, hardware upgrades, and process automation initiatives.• Liaise with vendors, consultants, and service providers to ensure timely delivery of IT services and projects.• Follow up with relevant parties to ensure projects are delivered on time and within budget.• Ensure IT processes, methodologies, and documentation are maintained to established standards.5. Leadership & Governance• Lead and mentor junior IT staff; assign tasks and review deliverables.• Contribute to IT policy development, strategic planning, and budget preparation.• Drive compliance with IT governance, security frameworks, and industry best practices.
Benefit
Breakdown
- Salary: RM5,000 - RM7,000
■AL & other benefits:
- Annual Leave: 16 days (2Y), 18 (2-5Y), 20 (5Y+)
- Medical Leave: 14 days (2Y), 18 (2-5Y), 22 (5Y+)
- Other leaves: Maternity Leave, Paternity Leave, Marriage Leave, Compassionate Leave
- Medical insurance (including optical and dental)
- Health screening: RM500 (Once every 2 years)
- Petrol, toll, and parking is on reimbursement basisApplication Support AnalystID:58208
3,500 MYR ~ 8,000 MYRSeputeh, BangsarJob Description
【Job Summary】The Application Support Analyst is responsible for providing timely and effective technical support related to the company’s applications, APIs, and reporting systems. This role requires strong problem-solving abilities, basic technical knowledge of .NET, C#, SQL Query and good communication skills to troubleshoot issues and support customers. The analyst will ensure that support tickets are resolved effectively to meet expected service level and maintain system reliability.【Key Responsibilities】1. Provide L2 technical assistance and resolve customer support tickets and technical inquiries. 2. Troubleshoot, debug, and resolve issues related to company applications, APIs, and .NET/C# systems. 3. Use tools like Postman to test APIs and analyse response codes and logs to identify root causes. 4. Experience with JSON/XML data formats 5. Experience with REST API understanding and troubleshooting 6. Communicate effectively with internal teams and external clients to ensure timely updates and resolution. 7. Validate report data, ensuring consistency between provider systems and internal databases. 8. Accept and perform tasks, responsibilities, or new assignments delegated by superiors, including expanded roles or cross-functional duties, as aligned with company objectives.
Benefit
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance BonusCustomer Service - Cantonese Speaker (Fresh Grads OK)ID:57980
3,500 MYR ~ 4,200 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical LeaveManager, IT Digitliazation and TransformationID:57645
6,000 MYR ~ 11,000 MYRMalaccaJob Description
• Collaborate with stakeholders to understand business goals and identify digital transformation opportunities• Develop and execute digital transformation strategies that align with the Company's vision and objectives• Evaluate emerging technologies and industry trends to determine their potential impact on the business• Analyse existing business processes and systems to identify inefficiencies and areas for improvement• Design workflow improvements and implement digital solutions to enhance operational efficiency and productivity• Lead digital transformation projects from inception to completion, ensuring they are delivered on time within scope and within budget• Leading digital initiatives including identifying and prioritizing projects, securing funding and overseeing project execution• Work closely with operational teams to leverage data and reporting , optimize efficiency and drive improvements using technology• Proactively learn and grasp on digitalization knowledge and latest trends to implement to manufacturing• Coordinate with internal teams and external partners to manage project timelines, risks and deliverables• Generate reports and insights to guide decision making and continuous improvement efforts• Maintain open lines of communication with key stakeholders, providing regular updates and gathering feedback• Present findings, recommendations and progress reports to Executive Leadership and other stakeholders
Benefit
Salary: ~RM6K - RM11K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insuranceManager, IT Digitliazation and TransformationID:57644
6,000 MYR ~ 11,000 MYRMalaccaJob Description
• Collaborate with stakeholders to understand business goals and identify digital transformation opportunities• Develop and execute digital transformation strategies that align with the Company's vision and objectives• Evaluate emerging technologies and industry trends to determine their potential impact on the business• Analyse existing business processes and systems to identify inefficiencies and areas for improvement• Design workflow improvements and implement digital solutions to enhance operational efficiency and productivity• Lead digital transformation projects from inception to completion, ensuring they are delivered on time within scope and within budget• Leading digital initiatives including identifying and prioritizing projects, securing funding and overseeing project execution• Work closely with operational teams to leverage data and reporting , optimize efficiency and drive improvements using technology• Proactively learn and grasp on digitalization knowledge and latest trends to implement to manufacturing• Coordinate with internal teams and external partners to manage project timelines, risks and deliverables• Generate reports and insights to guide decision making and continuous improvement efforts• Maintain open lines of communication with key stakeholders, providing regular updates and gathering feedback• Present findings, recommendations and progress reports to Executive Leadership and other stakeholders
Benefit
Salary: ~RM6K - RM11K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insurance
