6 Jobs: Job Vacancies for Support/Maintenance/Operation/Training Positions
【Japanese speaker 】Technical Client Manager- Global Telco & Systems IntegrationID:61155
4,500 MYR ~ 7,500 MYRBukit Bintang/KLCCJob Description
【Job Summary】We are seeking a highly motivated, strategic, and results-driven Client Manager to join a leading global IT solutions provider and systems integrator. In this pivotal business development role, you will be responsible for driving sustainable revenue growth, expanding customer market share, and cultivating high-value enterprise relationships across an assigned account portfolio. As businesses continue to navigate rapid digital transformation, cloud migration, and complex cybersecurity landscapes, modern organizations require robust, scalable, and secure technology foundations to maintain competitive advantage. As a trusted business partner, you will engage deeply with client executives, IT directors, and key decision-makers across multinational corporations and enterprise organizations to analyze their complex business challenges, identify operational bottlenecks, and design comprehensive, end-to-end IT architecture strategies tailored to their unique commercial needs.In this position, you will own and oversee the complete end-to-end sales lifecycle—from initial market research, lead prospecting, and client discovery to solution architecture, commercial proposal delivery, high-stakes contract negotiations, and post-sales account management. You will champion a versatile, multi-faceted product and service portfolio spanning core IT infrastructure, cloud transformation, enterprise software applications, advanced cybersecurity technologies, managed IT services, and digital transformation consulting. Achieving success in this role requires a balanced mix of commercial acumen, consultative solution-selling expertise, and technical literacy to bridge the gap between technical execution teams and C-suite business stakeholders. You will articulate complex technical capabilities into clear, business-driven value propositions that highlight measurable operational efficiencies, risk mitigation, and investment returns for your customers.To consistently win opportunities in a competitive IT environment, you will work in close, daily alignment with internal pre-sales engineers, technical solution architects, product managers, and project delivery teams, as well as external technology vendors, distributors, and strategic alliance partners. You will take the lead in orchestrating joint go-to-market strategies, planning collaborative customer engagements, and structuring holistic multi-vendor solutions. Additionally, you will lead the preparation of detailed commercial proposals and coordinate complex internal governance workflows to ensure all pursuits meet corporate compliance, delivery capability, and profitability thresholds. Candidates with proven experience in public sector domains—including government agencies, educational institutions, and healthcare organizations—will find significant opportunities to leverage their industry insights and drive targeted market expansion. If you are a proactive sales leader who thrives in a collaborative, fast-paced environment and excels at building long-term, value-driven enterprise relationships, this role offers an exceptional platform to advance your career with a recognized global ICT leader.【Responsibilities】・Revenue & Growth Target Achievement: Generate high-value sales opportunities to meet and exceed short-term and long-term revenue, gross margin, and profitability targets. ・Direct Sales Execution: Plan, execute, and refine proactive direct sales programs and strategic campaigns to drive pipeline expansion and increase market penetration. ・Account Strategy & Development: Formulate, document, and execute comprehensive account management strategies and growth plans for assigned client portfolios. ・Domain & Market Expertise: Maintain a high level of expertise in end-to-end IT solution domains—including IT infrastructure, cybersecurity technologies, enterprise applications, managed services, and digital transformation initiatives—within the local competitive landscape. ・End-to-End Sales Pipeline Management: Take ownership of the full sales lifecycle from initial pre-sales lead generation, customer discovery, and solution scoping to final contract execution and post-sales engagement. ・Partner & Vendor Ecosystem Engagement: Actively engage technology vendors, alliance partners, and distributors to co-develop customer solutions and execute joint sales pursuits. ・Proposal Creation & Pitch Delivery: Lead the crafting, structuring, and delivery of detailed commercial proposals, Request for Proposals (RFPs), and Request for Information (RFIs) that address client-specific pain points. ・Executive Relationship Building: Engage client stakeholders across all organizational tiers—from technical managers to C-level executives—to foster enduring, trust-based business partnerships. ・Internal Governance & Approvals: Coordinate effectively with internal finance, legal, delivery, and executive teams to navigate required internal sales approval workflows smoothly. ・Teamwork & Cross-Functional Collaboration: Work side-by-side with sales colleagues and cross-functional teams without operating in silos, supporting team members to close major business deals collaboratively.
Benefit
- Basic Salary: RM 4,500 – RM 6,000
- Fixed Transportation Allowance: RM 210
- Benefits:
- Bonus and increment (Bonus will be pay twice a year, subject to company performance)
- No carpark subsidy
- Medical support (Yearly claim basis)
- Travel costs for client visits (Claimable)
- Annual Leave: 14 days
- Medical Leave as per the employment actInformation Technology Project OfficerID:61153
6,000 MYR ~ 8,000 MYRGeorgetownJob Description
We are looking for an organized and proactive IT Project Officer to support the successful implementation and ongoing operation of SAP HANA. The role will coordinate and follow-up project activities, coordinate User Acceptance Testing, maintain project documentation, and provide SAP administrative support post go-live.This position is suitable for someone who enjoys interaction with users and stakeholders as he or she will need to coordinate across business and technical teams, keeping activities on track, and helping users resolve day-to-day system issues.Key Responsibilities1. Project Coordination and Administration- Prepare agendas, materials, and briefings for recurring governance and coordination meetings.- Develop, maintain, and enhance PMO standards, templates, trackers, and reporting structures.- Support project reporting and general administrative activities on an ad-hoc basis.- Document decisions, risks, issues, and follow‑up actions with clarity and completeness.2. User Acceptance Testing Coordination- Coordinate User Acceptance Testing (UAT) with business users and consultants.- Monitor test execution, defects, outstanding actions, and resolution progress.- Prepare and maintain testing records and supporting documentation.3. SAP User Support- Provide SAP system administrative support after go-live.- Record, classify, and track incidents, service requests, and system-enhancement requests.- Liaise with SAP consultants and internal IT teams to investigate and resolve issues.- Support master data governance activities after go-live to help maintain data accuracy, consistency, and completeness.
Benefit
- Fixed Allowances
- Performance bonus
- Annual Leave 12 days
- Medical Leave 14 days
- Medical Claims
- Dental Claims
- Medical InsuranceSENIOR MANAGER, D365 F&O SERVICE OPERATIONSID:61142
15,000 MYR ~ 20,000 MYRBangi/KajangJob Description
■Job OverviewAs Senior Manager of LSAP's D365 F&O function, you will oversee maintenance and support services for LOGISTEED group companies across APAC, Europe and North America. You will lead service stabilization, quality improvement, stronger governance, stakeholder engagement with Japan headquarters and group companies, and organization and resource management.Subject to demonstrated performance, suitability, business circumstances and management approval, the role may progress to General Manager with responsibility for businesses beyond D365.■Job Descriptions＊Oversee D365 F&O maintenance and support service operations across APAC, Europe and North America.＊Lead D365 F&O managers and team leads, clarifying their roles, responsibilities, objectives and escalation criteria.＊Lead weekly and monthly service reviews and manage issues, risks and KPIs.＊Oversee the initial response to system incidents, root-cause analysis, corrective and preventive actions, and closure validation.＊Establish appropriate controls for production system configuration changes, data maintenance, program releases and emergency response.＊Apply IT service management best practices, including ITIL, and strengthen incident, problem, change, knowledge and continual-improvement processes by analyzing and evaluating SLOs and KPIs.＊Optimize human resources, capacity and throughput, including the sourcing of resources from external partners.＊Build trusted relationships with Japan headquarters, group companies, external partners and other stakeholders, and lead constructive issue discussions and improvement reporting.＊Work with the Managing Director to manage D365 F&O revenue, costs, gross profit, personnel costs, billing and project profitability.＊Review estimates, scope of work, resource plans, vendor utilization and contractual risks.＊Measure productivity and identify improvement opportunities through standardization, automation and the use of AI.
Benefit
- EPF, SOCSO, EIS provided
- Bonus(Depends on the Performance)
- AL：14days
- MC：14 days
- Transportation Allowance(RM800 Fixed)Service Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
Benefit
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysSystem Integration Engineer (Japanese Speaker)ID:60799
4,000 MYR ~ 8,000 MYRPasir GudangJob Description
Job SummaryWe are looking for a System Integration Engineer (Japanese Speaking) to support the Company's IT systems, infrastructure, and day-to-day technical operations.The successful candidate will be responsible for maintaining reliable IT services, troubleshooting system-related issues, coordinating with internal users and external IT vendors, and supporting communication and technical coordination with our Japanese counterparts.This position is suitable for a hands-on IT professional who is able to work independently and communicate effectively in both English and Japanese.Key Responsibilities1. IT Infrastructure & System Support• Maintain and support the Company's IT infrastructure, including servers, network systems, computers, printers, and other IT equipment.• Monitor system performance and ensure the availability and reliability of IT services.• Perform troubleshooting, diagnosis, and resolution of hardware, software, network, and system-related issues.• Provide technical support to users and ensure IT-related issues are resolved within an appropriate timeframe.• Support installation, configuration, maintenance, and upgrading of IT systems and equipment.2. System Administration• Administer user accounts, access rights, passwords, and system permissions.• Maintain IT documentation, system records, network information, and equipment inventories.• Perform regular system checks, updates, backups, and preventive maintenance.• Assist in ensuring appropriate IT security controls are implemented and maintained.• Support data backup, recovery, and business continuity activities.3. IT Projects & System Implementation• Assist in planning, implementing, testing, and maintaining new IT systems and applications.• Coordinate with internal departments, vendors, consultants, and Japan Headquarters during system implementation.• Participate in system enhancement, integration, migration, and upgrade projects.• Conduct user acceptance testing and provide technical support during system implementation.• Identify opportunities to improve IT processes, system efficiency, and user experience.4. Vendor & External Support• Liaise with external IT service providers, software vendors, and contractors.• Monitor vendor performance and ensure agreed services and maintenance are properly carried out.• Assist in evaluating IT products, services, and solutions based on the Company's requirements.• Follow up on technical issues and ensure timely resolution by external vendors.5. IT Security & Compliance• Support implementation and maintenance of IT security policies and procedures.• Monitor and respond to potential IT security incidents.• Ensure users comply with Company IT policies, access controls, and security requirements.• Assist in maintaining compliance with applicable Company policies and information security requirements.6. Other Duties• Provide technical advice and support to management and relevant departments.• Prepare regular IT reports and updates for management.• Support IT-related audits and documentation requirements.• Perform other IT-related duties and projects as assigned by the Management.
Benefit
- Bonus (Average 2 months Bonus)
- AL starting from 8 days
- MC starting from 14 days
- Transportation allowance: Claim Basis
- Free parking
- Hospitalization Leave
- Group Personal Accident InsuranceTechnical Engineer ID:59634
5,000 MYR ~ 8,000 MYRKota Damansara/Petaling JayaJob Description
1. System Deployment & Integration:• Lead and support the installation and configuration of Synapse® Enterprise Imagingsystems, including PACS, VNA, and 3D modules, at customer sites.• Implement hardware infrastructure (servers, storage, networking) and softwarecomponents, ensuring compatibility with HIS/RIS and other clinical systems.• Configure systems to meet healthcare data security, redundancy, and regulatorycompliance standards (e.g., HIPAA, GDPR).2. Technical Support & Maintenance:• Provide Tier 2/3 on-site and remote technical support during and post-deploymentphases.• Perform preventive maintenance and health checks on systems to ensure optimaluptime.• Troubleshoot and resolve technical issues involving DICOM, HL7, network, andsystem performance.3. Client Engagement & Customization:• Engage directly with clients to gather technical requirements and translate theminto effective configurations and solutions.• Customize systems to meet clinical workflow and compliance needs based on site-specific requirements.4. Documentation & Reporting:• Maintain accurate documentation of configurations, deployments, system changes,and support logs.• Contribute to internal knowledge bases, user guides, and support manuals.• Support technical reporting for compliance audits, project reviews, and service-level agreements.5. Continuous Improvement & Learning:• Stay up to date on Fujifilm Synapse® technologies, DICOM/HL7 standards,cybersecurity best practices, and healthcare informatics trends.• Participate in product and technical training sessions and support internalknowledge-sharing.
Benefit
■Benefit
AL
MC
Car allowance
Performance Bonus
*Depending on business performance
-OT will be replacement leave
■Others
-Station Taman Jaya