3个职位: 招聘信息 支援/维护/运营/培训
Service Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL District工作内容
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
福利制度
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysSystem Integration Engineer (Japanese Speaker)ID:60799
4,000 MYR ~ 8,000 MYRPasir Gudang工作内容
Job SummaryWe are looking for a System Integration Engineer (Japanese Speaking) to support the Company's IT systems, infrastructure, and day-to-day technical operations.The successful candidate will be responsible for maintaining reliable IT services, troubleshooting system-related issues, coordinating with internal users and external IT vendors, and supporting communication and technical coordination with our Japanese counterparts.This position is suitable for a hands-on IT professional who is able to work independently and communicate effectively in both English and Japanese.Key Responsibilities1. IT Infrastructure & System Support• Maintain and support the Company's IT infrastructure, including servers, network systems, computers, printers, and other IT equipment.• Monitor system performance and ensure the availability and reliability of IT services.• Perform troubleshooting, diagnosis, and resolution of hardware, software, network, and system-related issues.• Provide technical support to users and ensure IT-related issues are resolved within an appropriate timeframe.• Support installation, configuration, maintenance, and upgrading of IT systems and equipment.2. System Administration• Administer user accounts, access rights, passwords, and system permissions.• Maintain IT documentation, system records, network information, and equipment inventories.• Perform regular system checks, updates, backups, and preventive maintenance.• Assist in ensuring appropriate IT security controls are implemented and maintained.• Support data backup, recovery, and business continuity activities.3. IT Projects & System Implementation• Assist in planning, implementing, testing, and maintaining new IT systems and applications.• Coordinate with internal departments, vendors, consultants, and Japan Headquarters during system implementation.• Participate in system enhancement, integration, migration, and upgrade projects.• Conduct user acceptance testing and provide technical support during system implementation.• Identify opportunities to improve IT processes, system efficiency, and user experience.4. Vendor & External Support• Liaise with external IT service providers, software vendors, and contractors.• Monitor vendor performance and ensure agreed services and maintenance are properly carried out.• Assist in evaluating IT products, services, and solutions based on the Company's requirements.• Follow up on technical issues and ensure timely resolution by external vendors.5. IT Security & Compliance• Support implementation and maintenance of IT security policies and procedures.• Monitor and respond to potential IT security incidents.• Ensure users comply with Company IT policies, access controls, and security requirements.• Assist in maintaining compliance with applicable Company policies and information security requirements.6. Other Duties• Provide technical advice and support to management and relevant departments.• Prepare regular IT reports and updates for management.• Support IT-related audits and documentation requirements.• Perform other IT-related duties and projects as assigned by the Management.
福利制度
- Bonus (Average 2 months Bonus)
- AL starting from 8 days
- MC starting from 14 days
- Transportation allowance: Claim Basis
- Free parking
- Hospitalization Leave
- Group Personal Accident InsuranceTechnical Engineer ID:59634
5,000 MYR ~ 8,000 MYRKota Damansara/Petaling Jaya工作内容
1. System Deployment & Integration:• Lead and support the installation and configuration of Synapse® Enterprise Imagingsystems, including PACS, VNA, and 3D modules, at customer sites.• Implement hardware infrastructure (servers, storage, networking) and softwarecomponents, ensuring compatibility with HIS/RIS and other clinical systems.• Configure systems to meet healthcare data security, redundancy, and regulatorycompliance standards (e.g., HIPAA, GDPR).2. Technical Support & Maintenance:• Provide Tier 2/3 on-site and remote technical support during and post-deploymentphases.• Perform preventive maintenance and health checks on systems to ensure optimaluptime.• Troubleshoot and resolve technical issues involving DICOM, HL7, network, andsystem performance.3. Client Engagement & Customization:• Engage directly with clients to gather technical requirements and translate theminto effective configurations and solutions.• Customize systems to meet clinical workflow and compliance needs based on site-specific requirements.4. Documentation & Reporting:• Maintain accurate documentation of configurations, deployments, system changes,and support logs.• Contribute to internal knowledge bases, user guides, and support manuals.• Support technical reporting for compliance audits, project reviews, and service-level agreements.5. Continuous Improvement & Learning:• Stay up to date on Fujifilm Synapse® technologies, DICOM/HL7 standards,cybersecurity best practices, and healthcare informatics trends.• Participate in product and technical training sessions and support internalknowledge-sharing.
福利制度
■Benefit
AL
MC
Car allowance
Performance Bonus
*Depending on business performance
-OT will be replacement leave
■Others
-Station Taman Jaya