20 Jobs for Custmer support/service found
Program Management ExecutiveID:58146
3,860 MYR ~ 6,360 MYRBukit MinyakJob Description
• Ensure timely processing activities such as customers’ orders/ booking /reschedule, timely shipments and billing• Liaising with Planners on order acknowledgements and schedule changes.• Coordinating with Logistics on shipments and delivery to the customers.• Coordinating customer returns and process the necessary documentation such as RMA and credit/ debit notes• Handle customer inquiries/ RFQ/ sample request• Managing customer-stocking programs – forecast loading (Vendor Management Inventory Program),• Process hub pull invoicing if customer participate in VMI/SMI program
Benefit
- AL: 12 days, increase gradually based on company policy.
- Individual Insurance
- Outpatient clinic - RM90 per visitation
(RM1,000 per annum)
- Specialist- RM350 per visitation (RM2,000 per annum)
- Dental (RM300 per annum)
- Transport allowance
- Internet allowance
- Mobile allowance (Depend)
- Toll claimable (Candidate from Island only)
- Individual bonus - 1month fixed
- Increment every year (July) - Rate based on performanceB2B Sales for Digital Marketing English speaker【KL sentral】ID:57969
5,000 MYR ~ 5,000 MYRKL SentralJob Description
As a Sales Associate, you will help businesses grow by recommending digital advertising solutions that match their goals. You’ll contact clients, understand their needs, and suggest the right products to boost their success. This is a consultative sales role that requires strong communication skills and a proactive approach. You will be supporting clients in either the SEA or ANZ market, depending on your assignment.• Contacting new and existing clients (Agencies or Advertisers) via telephone, chat and email on a dailybasis, identifying sales opportunities and providing these businesses with the best solution for theirbusiness goal.• Improve client’s experience by driving optimal and appropriate product adoption• When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growingrevenue.• When within scope and area of knowledge, provide pre and post-sales assistance for all applicableproducts.• Become an expert on all advertising solutions.• Ability to identify trends and solve problems.• Providing vital product insights & feedbacks, from their own experience using the products and sharingthe feedback from the Advertisers.• Champion and produce success stories for Advertisers who have had success in growing their business byusing the products.• Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
Benefit
・RM 5,000 Basic Salary
・Sales KPI bonus
-Other benefits disclose during interview-Supply Chain LeaderID:58092
6,000 MYR ~ 8,000 MYRSimpang Ampat, Bukit MinyakJob Description
- Assist the Planning Manager in the daily operations and management of the Supply Chain Department.- Support the Planning Manager in executing departmental objectives and work plans, while monitoring the implementation progress.- Possess comprehensive knowledge of all supply chain functions; readily cover duties for absent/vacant positions in customer service, planning, buyer, or shipper.- Assist buyer with MRP runs, issue PO to suppliers, follow up on material delivery dates, and maintain supplier relationships.- Support planner in production scheduling to ensure on-time completion of production plans.- Assist customer service in order review, communicate delivery timelines to customers, and maintain customer relationships.- Support shippers with shipment execution, prepare customs clearance documents, complete customs registration, generate system invoices, and arrange logistics transportation.- Monitor compliance with departmental workflows, systems, and policies; oversee daily operations across customer service, planning, procurement, and logistics.- Maintain proficiency in departmental management systems, environmental/quality documentation, and support internal/external audits.- Implement effective cost control measures to reduce logistics, procurement, and operational expenses.- Optimize inventory levels, actively participate in controlling/disposing of obsolete/slow-moving materials to minimize stock and costs.- Consolidate KPI data, analyse root causes for underperformance, propose improvements, and drive implementation.- Coordinate internal/external collaboration, handle exceptions, and foster conducive operational environments.- Complete other tasks assigned by leadership.- To ensure RBA, Supplier Code of Conducts requirements are being met.- To approve Purchase Order, Delivery Order, Invoice.
Benefit
- Annual Leave:
0-2 years: 16 days
2-5 years: 20 days
5 years above: 23 days
- Medical Leave
0-2 years: 14 days
2-5 years: 18 days
5 years above: 22 days
- Company Insurance
- Medical Claim: RM 1,500 / year
- 13 months Bonus (December)
- Performance Bonus (before CNY)
- Transport Allowance: RM10/day
- Phone & Internet Allowance: RM100
- OT Claims
- Mileage: RM 0.80 / km[Customer Service]Cantonese Voice Support ID:58052
4,800 MYR ~ 5,100 MYRKL SentralJob Description
- Take call and provide accurate answer to customer inquiries.- Delivery excellent customer support & services and offering patient assistance at all times.- Respond to customer’s inquiries over knowledge acquired through training (client product,continuous improvement, and refresher courses).- Deliver customers support & services effectively through active communications.- Meet and exceed all key performance indicators set by the company and the client.- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.- Abide to De-escalation processes that involving dissatisfied customer.
Benefit
Basic Salary : RM4500
KPI Allowance: up to RM300
Night Shift Allowance: up to RM300
-Other benefits disclose during interview-Customer Service - Cantonese Speaker (Fresh Grads OK)ID:57980
3,800 MYR ~ 5,000 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical LeaveCustomer Care Consultant (JB-Sutera Utama, Skudai)ID:57957
3,000 MYR ~ 4,200 MYRSkudaiJob Description
-Patient's education ie. consultation-Patient's registration, appointment scheduling and follow-up-Coordinating and scheduling surgeries-Attend to patients needs-Ensure smooth patients flow -Assist in marketing activities such as roadshows occasionally (applicable only when MKN/KKM SOP open up)-Statistics report
Benefit
- EPF,SOCSO
- Staff incentive (monthly target hit – will be paid quarterly).
- Bonus will pay in March and June. 0 - 2.5 months bonus
- 15 days AL
- Long service cash reward from 3 years onwards – up to RM21,700 in total
- Vision Correction (staff free & Family discounted)
- Staff discount for surgery (family)
- Comprehensive eye check up （staff and family free）
- Insurance, Hospitalization, Accident Coverage
- Maturity (female 101 days, male 30 days)
- Outpatient claim- RM300 per annum, if whole year no mc & no claim, will be paid RM300 as healthy reward
- Staff Birthday leave (half day), Spouse birthday – Half day
- Festival Leave (Eve of CNY, Raya & New Year)
- Mileage claim : RM0.60 per km (business trip)
- Increment : Based on performance
- Bonus – based on company’s growth, center’s performance & staff performance
- Training provided
- If work up to 8pm, meal provided
- Company Subsidy RM100 per annum per confirmed staff – credit into center funding for team outingClient Services Executive (Japanese Speaker)ID:57814
7,000 MYR ~ 9,000 MYRBukit Bintang/KLCCJob Description
<Job Description>• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)• Evaluate all products by assessing the risks according to company guidelines and regulations.• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.• Advise clients on the progress of their applications/requests.• Follow up the request on rider added from existing clients.• To perform any incoming changes request.• Apply or adapt knowledge (obtained from training) to the task at hand.• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.• Perform other responsibilities and duties periodically assigned by supe
Benefit
- Monday to Friday, office hours 8:00 ～ 17:00
- Malaysian Public holiday: You can choose to apply for a compensatory day off or get paid for working on a holiday.
- AL: 14 days
- MC: 14 days
- Work Life Balance
<Benefits>
- Health Insurance
- Dental Insurance
- Free breakfast and lunch
- Corporate Events
- Corporate Training
- Health Screening
- Vision BenefitCustomer Care Consultant (Klang)ID:57752
3,000 MYR ~ 4,200 MYRKlangJob Description
-Patient's education ie. consultation-Patient's registration, appointment scheduling and follow-up-Coordinating and scheduling surgeries-Attend to patients needs-Ensure smooth patients flow -Assist in marketing activities such as roadshows occasionally (applicable only when MKN/KKM SOP open up)-Statistics report
Benefit
- EPF,SOCSO
- Staff incentive (monthly target hit – will be paid quarterly).
- Bonus will pay in March and June. 0 - 2.5 months bonus
- 15 days AL
- Long service cash reward from 3 years onwards – up to RM21,700 in total
- Vision Correction (staff free & Family discounted)
- Staff discount for surgery (family)
- Comprehensive eye check up （staff and family free）
- Insurance, Hospitalization, Accident Coverage
- Maturity (female 101 days, male 30 days)
- Outpatient claim- RM300 per annum, if whole year no mc & no claim, will be paid RM300 as healthy reward
- Staff Birthday leave (half day), Spouse birthday – Half day
- Festival Leave (Eve of CNY, Raya & New Year)
- Mileage claim : RM0.60 per km (business trip)
- Increment : Based on performance
- Bonus – based on company’s growth, center’s performance & staff performance
- Training provided
- If work up to 8pm, meal provided
- Company Subsidy RM100 per annum per confirmed staff – credit into center funding for team outingCustomer Care Consultant (Cheras)ID:57753
3,000 MYR ~ 4,200 MYRCherasJob Description
Patient's education ie. consultation-Patient's registration, appointment scheduling and follow-up-Coordinating and scheduling surgeries-Attend to patients needs-Ensure smooth patients flow -Assist in marketing activities such as roadshows occasionally (applicable only when MKN/KKM SOP open up)-Statistics report
Benefit
- EPF,SOCSO
- Staff incentive (monthly target hit – will be paid quarterly).
- Bonus will pay in March and June. 0 - 2.5 months bonus
- 15 days AL
- Long service cash reward from 3 years onwards – up to RM21,700 in total
- Vision Correction (staff free & Family discounted)
- Staff discount for surgery (family)
- Comprehensive eye check up （staff and family free）
- Insurance, Hospitalization, Accident Coverage
- Maturity (female 101 days, male 30 days)
- Outpatient claim- RM300 per annum, if whole year no mc & no claim, will be paid RM300 as healthy reward
- Staff Birthday leave (half day), Spouse birthday – Half day
- Festival Leave (Eve of CNY, Raya & New Year)
- Mileage claim : RM0.60 per km (business trip)
- Increment : Based on performance
- Bonus – based on company’s growth, center’s performance & staff performance
- Training provided
- If work up to 8pm, meal provided
- Company Subsidy RM100 per annum per confirmed staff – credit into center funding for team outingCustomer Support Executive (2-Year Contract; Japanese Speaker) [Kedah]ID:56264
5,000 MYR ~ 7,000 MYRKulimJob Description
The key role of this position is to be responsible for administration support for the new Customer Support Center. Responsible to support the department to achieve overall goals and objectives. To manage daily operations of the department, monitor and analyse the progress of projects and jobs and advice management on the status.• Handle sales inquiries, prepare quotations for customers.• Respond to RFQs and follow-up closely to increase chances of getting orders.• Prepare and issue purchase orders.• Liaise with local and overseas customers / suppliers. • Prepare and issue sales documentation (Sales Order, DO, Performa Invoice etc) upon sales order received.• Monitor and follow-up closely on progress of orders and ensure timely delivery.• Handle all shipment arrangement and coordination including documentation from start to end.• Maintain customer profiles and job files.• Arrange and coordinate appointments with current and potential customers.• Build and maintain good business relationship with customers.• Follow-up on payments due from customers, if required.• Update ERP system.• Perform periodic data monitoring and provide forecast on customer support division indices.• Analyse customer support division results and report to superior.• Develop work instructions.• Support on making travel arrangements.• General administrative duties.• Provide administrative support to engineering team.• Collaborate and communicate effectively with sales, field support and inter-company personnel.• Discuss and negotiate with group company personnel.• Support to launch the new Customer Support Center by making rules, managing engineers' schedules and coordinating Customer Support meetings within group companies.
Benefit
■EPF, SOCSO and EIS
■AL
Less than 2 years - 8 days
2 years – less than 5 years - 12 days
5 years and above - 16 days
Entitlement for employees with less than 1 year service will be pro-rated.
■MC
Less than 2 years - 14 days
2 years – less than 5 years - 18 days
5 years and above - 22 days
■Other Allowance
Full attendance allowance: RM50
■Over time allowance
accordance to Labor law for normal day, rest day and public holiday Overtime
