[Customer Service]Cantonese Voice Support ID:58052

4,800 MYR ~ 5,100 MYRKL Sentral4 days ago

Overview

  • Salary

    4,800 MYR ~ 5,100 MYR

  • Industry

    Call Center

  • Job Description

    - Take call and provide accurate answer to customer inquiries.
    - Delivery excellent customer support & services and offering patient assistance at all times.
    - Respond to customer’s inquiries over knowledge acquired through training (client product,
    continuous improvement, and refresher courses).
    - Deliver customers support & services effectively through active communications.
    - Meet and exceed all key performance indicators set by the company and the client.
    - Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
    - Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
    - Abide to De-escalation processes that involving dissatisfied customer.

Qualifications

  • Requirement

    ■ MUST REQUIREMENTS
    - Minimum 6 month working experience in customer services
    -Possible to join within 25th of Aug

  • English Level

    -

  • Other Language

    Cantonese, English

Additional Information

  • Benefit

    Basic Salary : RM4500
    KPI Allowance: up to RM300
    Night Shift Allowance: up to RM300

    -Other benefits disclose during interview-

  • Working Hour

    8PM ~ 8AM

  • Holiday

    5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice

    ・AL 30 days (includes public holidays)
    ・MC 8 days
    --Please note that the infomation may have changed, so we recommend confirming directly with the company during the interview--

  • Job Function