[Customer Service]Cantonese Voice Support ID:58052
4,800 MYR ~ 5,100 MYRKL Sentral4 days agoOverview
Salary
4,800 MYR ~ 5,100 MYR
Industry
Call Center
Job Description
- Take call and provide accurate answer to customer inquiries.
- Delivery excellent customer support & services and offering patient assistance at all times.
- Respond to customer’s inquiries over knowledge acquired through training (client product,
continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customer.
Qualifications
Requirement
■ MUST REQUIREMENTS
- Minimum 6 month working experience in customer services
-Possible to join within 25th of AugEnglish Level
-
Other Language
Cantonese, English
Additional Information
Benefit
Basic Salary : RM4500
KPI Allowance: up to RM300
Night Shift Allowance: up to RM300
-Other benefits disclose during interview-Working Hour
8PM ~ 8AM
Holiday
5 days per week, each shift is 9xhour durations including 1-hour lunch break and 15 mins short break twice
・AL 30 days (includes public holidays)
・MC 8 days
--Please note that the infomation may have changed, so we recommend confirming directly with the company during the interview--Job Function
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