概述

• 薪资

  4,800 MYR ~ 5,100 MYR

• 产业类别

  Call Center

• 工作内容

  - Take call and provide accurate answer to customer inquiries.
  - Delivery excellent customer support & services and offering patient assistance at all times.
  - Respond to customer’s inquiries over knowledge acquired through training (client product,
  continuous improvement, and refresher courses).
  - Deliver customers support & services effectively through active communications.
  - Meet and exceed all key performance indicators set by the company and the client.
  - Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
  - Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
  - Abide to De-escalation processes that involving dissatisfied customer.