17 Jobs - Career Change in Malaysia: The Best Job Listings for Other(IT/Internet/Telecommunications) Engineer Positions
IT Service Desk Team LeadID:58345
5,000 MYR ~ 6,000 MYRBangsarJob Description
■ KEY RESPONSIBILITIESProvide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. ■ TEAM LEADERSHIP・Supervise, mentor, and motivate service desk analysts.・Monitor team performance, ticket queues, and workload distribution.・Conduct training sessions and performance reviews.・Foster a collaborative and customer-focused work environment.■ TECHNICAL EXPERTISE・Provide L2/L3 technical support for hardware, software, network, and system-related issues.・Troubleshoot complex IT problems and escalate to higher-level support when necessary.・Ensure timely incident resolution in line with defined SLAs.・Business Awareness: Develop an understanding of the customer’s environment and service delivery requirements to ensure the delivery of first-class service.・Process: Document all actions taken in resolving customer inquiries, ensuring that established processes and systems are consistently followed.・Problem Solving: Take ownership of customer issues by actively listening, asking relevant questions, and resolving known problems within required timescales.・Recognize when problems are beyond own expertise and escalate appropriately to ensure resolution.・Service Level: Escalate issues when necessary to meet or exceed service level agreements (SLAs) and customer expectations. Monitor performance through regular statistical reporting and analysis.・Personal Development: Take ownership of personal learning and growth by maintaining a clear development plan and actively pursuing opportunities to build technical and professional skills
Benefit
・Basic Salary = RM 5,000 ~ RM 6,000
・AL:14d, MC: 14d (increase based on service year)
・Optical Allowance (RM 500 per 2 years)
・Parking Allowance (Max RM 100 claimable per month)
・Flexi Allowance (for medical fee, medical checkup, dental and etc.)
・Company Insurance provided (AIA)
・Performance Bonus (based on individual and company performance)
・Contractual Bonus
・OT (RM 20/h, based on management approval)Operations Manager (Digital Gold Platform) ID:58435
8,000 MYR ~ 10,000 MYRSeputehJob Description
Platform & Transaction Operations • Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement). • Ensure accurate and timely execution, reconciliation, and settlement of digital transactions. • Monitor platform activities to detect anomalies, system errors, or fraudulent transactions. • Liaise with custodians, vaulting partners, insurers to ensure proper handling of gold assets. • Coordinate physical redemption processes, including customer verification and logistics. Compliance & Risk Management • Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC). • Maintain operational controls and procedures to mitigate risks in digital operations. • Collaborate with Compliance teams on audits, reporting, and regulatory submissions. Customer & Partner Support • Manage customer queries related to transactions, redemption, and operational issues. • Serve as a point of contact for vaulting and payment gateway partners. • Monitor and improve customer experience by reducing operational friction. Process & Efficiency Management • Develop and optimize standard operating procedures (SOPs) for digital operations. • Implement process automation and operational scalability improvements. • Track key operational KPIs (transaction success rates, settlement timelines, error rates). Cross-Functional Collaboration • Work with Technology teams to resolve system issues and enhance platform stability. • Coordinate with Finance on transaction reconciliation, reporting, and audits. • Support Product and Strategy teams on new feature launches, ensuring operational readiness.
Benefit
Basic: ~RM8,000 - RM10,000
<Others>
• AL: 8 days / 10 days / 12 days
• SL: 14 days / 18 days / 22 days
• Annual bonus
• Annual increment
• Medical insurance
• Dental claim/medical checkupSenior IT ExecutiveID:58391
5,000 MYR ~ 7,000 MYROther KL DistrictJob Description
1. IT Operations & Support• Ensure smooth running of business-as-usual (BAU) IT functions.• Provide first-line escalation support for all application-related requests/enquiries.• Maintain and troubleshoot core business systems: Weighing System, Accounting System, Procurement System, HR System, and Attendance System.• Oversee workstation setup, software deployment, and hardware configuration (delegate to junior staff where appropriate).2. Infrastructure, Network & Security• Manage overall server infrastructure, network, and security stability to minimize unplanned outages.• Monitor and manage LAN/WAN, internet connections, Wi-Fi routers, and network health.• Administer and troubleshoot FortiGate firewall systems (VPNs, web filtering, IPS/IDS, and security policies).• Implement and monitor data backup systems, antivirus software, endpoint protection, and cybersecurity protocols.• Ensure IT infrastructure, hardware, software, and licenses comply with IT policies and standards.3. System & Application Management• Manage and implement change requests on externally maintained systems, from scope definition through implementation.• Understand database structures and data contents of various applications.• Provide IT solutions aligned with the company’s strategic business objectives.• Ensure system performance, availability, and scalability across applications.• Conduct troubleshooting and root cause analysis to resolve incidents effectively.4. Project & Vendor Management• Plan, support, and roll out new systems, hardware upgrades, and process automation initiatives.• Liaise with vendors, consultants, and service providers to ensure timely delivery of IT services and projects.• Follow up with relevant parties to ensure projects are delivered on time and within budget.• Ensure IT processes, methodologies, and documentation are maintained to established standards.5. Leadership & Governance• Lead and mentor junior IT staff; assign tasks and review deliverables.• Contribute to IT policy development, strategic planning, and budget preparation.• Drive compliance with IT governance, security frameworks, and industry best practices.
Benefit
Breakdown
- Salary: RM5,000 - RM7,000
■AL & other benefits:
- Annual Leave: 16 days (2Y), 18 (2-5Y), 20 (5Y+)
- Medical Leave: 14 days (2Y), 18 (2-5Y), 22 (5Y+)
- Other leaves: Maternity Leave, Paternity Leave, Marriage Leave, Compassionate Leave
- Medical insurance (including optical and dental)
- Health screening: RM500 (Once every 2 years)
- Petrol, toll, and parking is on reimbursement basisSolution Architect (Japanese Speaker)ID:58126
12,000 MYR ~ 15,000 MYRPutrajaya/Cyberjaya, Bandar Tun Razak, Bandar Sunway/PuchongJob Description
SummaryThe primary responsibility of the Solution Architect (Japanese-speaking) is to consult with the client and work with internal teams to create strategies, transformational designs and the architectural vision for more complex solutions that address the clients’ needs. They provide multi-technology consulting services on all aspects of IT Infrastructure, Cloud and Security related components.Roles and Responsibilities:• Contributes to the development of complex solution architectures in specific business, infrastructure or functional areas.• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.• Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standards.• Accountable for understanding client requirements, collecting data, delivering analysis and problem resolution.• Monitors the external environment to gather intelligence on emerging technologies.• Creates reports and technology roadmaps and shares knowledge and insights with others.• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).• Reviews, verifies and improves own designs against specifications.• Makes recommendations for the development of new go to market services and contributes knowledge on relevant verticals.• Operate across both the technical levels within the enterprise architecture and the value chain to develop holistic and integrated solutions.
Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefitsConsulting Enginner (Mechanical/Electrical)ID:57865
5,500 MYR ~ 7,500 MYRKota Damansara/Petaling JayaJob Description
1. To provide solutions to potential clients in the Critical Application and Data Centre industry for Mechanical and Electrical (M&E) infrastructure requirements.2. To develop a strong foundation in engineering designs in Electrical and Mechanical applications in the Data Centre industry.3. To provide sound technical and design advice to ensure a smooth delivery of Data Centre projects.4. To be actively involved in Data Centre project implementations, supporting the project team in technical and design areas.5. To provide assistance to the Sales Department in the following areas:- Site visits to potential project sites- Technical Meetings with potential and existing clients- Liaise with vendors and suppliers for cost sourcing- Prepare Bill of Quantities, Design Data and Schematic Drawings- Prepare Solution and Site Preparation Proposals- Prepare product information and data- Prepare tender submittals for current Products and Services- Prepare presentation material for presentation to existing and potential clients- To do active market research on current and trending technology, products and services- To perform other works as instructed by superior when required
Benefit
Transport Allowance – RM 500
Annual Leave – 12 Days
Medical Leave – 14 Days
Medical Claim – RM 600 per annum
Group Insurance – Hospital and Surgical
Performance Bonus – Review annually
Dental – RM 200 per annum
Spectacle – RM200 Per annumIT Operations & Maintenance Project SpecialistID:57984
6,000 MYR ~ 8,000 MYRBangsarJob Description
・Participate in the entire process of site selection, design, construction, and delivery of new mining farms in the U.S.・Handle inspection, installation, debugging, and development/optimization of operations & maintenance SOPs for mining machines.・Liaise with U.S. EPC firms, power companies, hosting clients, and regulatory bodies to ensure compliance with power and legal requirements.・Build remote monitoring and data acquisition systems, and generate: ・Operational KPIs ・Fault analysis reports ・Cost-reduction & efficiency-improvement plans・Frequently travel to the U.S., coordinating global supply chains and reporting to headquarters.
Benefit
・Salary = RM 23,000 ~ RM 32,000
・AL, MC = 14 days
・Overseas Allowance (to USA) = USD 100
** This is the first Crypto Engineer role in Malaysia office
** Benefits and Employee Welfare will be discussed and decided upon hiringCustomer Service - Cantonese Speaker (Fresh Grads OK)ID:57980
3,500 MYR ~ 4,200 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical LeaveCrypto Mining SpecialistID:57974
23,000 MYR ~ 32,000 MYRBangsarJob Description
・Project Planning & Preparation ・Responsible for planning and construction of digital currency mining farms from scratch, or renovation and upgrade of existing mining farms. ・Develop technical requirements, arrange contractor work, and ensure implementation of technical specifications.・Construction Implementation & Coordination ・Lead mining farm infrastructure construction, personally participate in and supervise the construction process to ensure construction quality meets standards. ・Responsible for selection, installation guidance, and commissioning of mining farms and related equipment (such as transformers, cables, PDUs, fans, water curtains, etc.), ensuring proper equipment operation.・Safety & Compliance Management ・Ensure mining farm construction and operations are legal and compliant, establish safety management systems, and safeguard asset and data security.
Benefit
・Salary = RM 23,000 ~ RM 32,000
・AL, MC = 14 days
・Overseas Allowance (to USA) = USD 100
** This is the first Crypto Engineer role in Malaysia office
** Benefits and Employee Welfare will be discussed and decided upon hiringIT ManagerID:57866
7,000 MYR ~ 10,000 MYRKota Damansara/Petaling JayaJob Description
【Job Responsibilities】• Maintain and execute IT infrastructure, including networks, systems and operational services.• Carry out the installation and maintenance of EDA tools.• Work with EDA suppliers to ensure they provide high quality uptime to their customers.• System management of all branch systems, including hardware, operating system, backup, information security and software.• Perform and check all system routines.• Support R&D environment to solve complex IT problems.• AWS cloud setup import and management.• Support communication between customers and foundries and PDK Database, libraries.• SVN project version control and .C shell script.
Benefit
- Annual Leave
- Medical Leave
- EPF
- SOCSO
- Performance Bonus (subject to personal performance)
- Salary increment (subject to yearly appraisal)
- Employee share (in discount price)
- Team gathering and activitiesManager, IT Digitliazation and TransformationID:57645
6,000 MYR ~ 11,000 MYRMalaccaJob Description
• Collaborate with stakeholders to understand business goals and identify digital transformation opportunities• Develop and execute digital transformation strategies that align with the Company's vision and objectives• Evaluate emerging technologies and industry trends to determine their potential impact on the business• Analyse existing business processes and systems to identify inefficiencies and areas for improvement• Design workflow improvements and implement digital solutions to enhance operational efficiency and productivity• Lead digital transformation projects from inception to completion, ensuring they are delivered on time within scope and within budget• Leading digital initiatives including identifying and prioritizing projects, securing funding and overseeing project execution• Work closely with operational teams to leverage data and reporting , optimize efficiency and drive improvements using technology• Proactively learn and grasp on digitalization knowledge and latest trends to implement to manufacturing• Coordinate with internal teams and external partners to manage project timelines, risks and deliverables• Generate reports and insights to guide decision making and continuous improvement efforts• Maintain open lines of communication with key stakeholders, providing regular updates and gathering feedback• Present findings, recommendations and progress reports to Executive Leadership and other stakeholders
Benefit
Salary: ~RM6K - RM11K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insurance
