Overview

• Salary

  12,000 MYR ~ 20,000 MYR

• Industry

  Manufacturing(Automobile)

• Job Description

  【Responsibilities】
  
  - Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.
  - Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company, distributors, dealers and the relevant authorities.
  - Ensure the Distributors / Dealers Centre operations is efficient and cost-effective.
  - Analyze market potential and identify market trends to make informed business decisions.
  - Apply management and strategic tools and methods, such as market analysis, SWOT analysis, budget planning, resource allocation, and goal setting.
  - Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.
  - Establish department objectives aligned with company KPIs.
  - Ensure timely submission of all aftersales reports to the company.
  - Develop strategies for expansion and process enhancements to drive service excellence and profitability.
  - Be open to fulfilling additional duties as requested by management or the company.