Overview

• Salary

  15,000 MYR ~ 20,000 MYR

• Industry

  Logistic

• Job Description

  ■Job Overview
  As Senior Manager of LSAP's D365 F&O function, you will oversee maintenance and support services for LOGISTEED group companies across APAC, Europe and North America. You will lead service stabilization, quality improvement, stronger governance, stakeholder engagement with Japan headquarters and group companies, and organization and resource management.
  
  Subject to demonstrated performance, suitability, business circumstances and management approval, the role may progress to General Manager with responsibility for businesses beyond D365.
  ■Job Descriptions
  ＊Oversee D365 F&O maintenance and support service operations across APAC, Europe and North America.
  ＊Lead D365 F&O managers and team leads, clarifying their roles, responsibilities, objectives and escalation criteria.
  ＊Lead weekly and monthly service reviews and manage issues, risks and KPIs.
  ＊Oversee the initial response to system incidents, root-cause analysis, corrective and preventive actions, and closure validation.
  ＊Establish appropriate controls for production system configuration changes, data maintenance, program releases and emergency response.
  ＊Apply IT service management best practices, including ITIL, and strengthen incident, problem, change, knowledge and continual-improvement processes by analyzing and evaluating SLOs and KPIs.
  ＊Optimize human resources, capacity and throughput, including the sourcing of resources from external partners.
  ＊Build trusted relationships with Japan headquarters, group companies, external partners and other stakeholders, and lead constructive issue discussions and improvement reporting.
  ＊Work with the Managing Director to manage D365 F&O revenue, costs, gross profit, personnel costs, billing and project profitability.
  ＊Review estimates, scope of work, resource plans, vendor utilization and contractual risks.
  ＊Measure productivity and identify improvement opportunities through standardization, automation and the use of AI.