Overview

• Salary

  3,000 MYR ~ 4,000 MYR

• Industry

  IT/Telecommunications

• Job Description

  • Manage and coordinate day-to-day training administration, including training schedules, participant registration, attendance records, documentation, and related arrangements.
  • Ensure accurate and timely updates of training and customer information in relevant systems, including Training Management Systems (TMS), CRM, and other internal platforms.
  • Coordinate and manage training resources, including trainers, course materials, training rooms/classrooms, equipment, and other training-related requirements to ensure smooth delivery of programmes.
  • Provide administrative and operational support to the Sales team, including preparation of training-related information, quotations, schedules, and customer documentation where required.
  • Handle post-training services and follow-ups, including training evaluations, feedback collection, certificates, documentation, and other related activities.
  • Respond to customer enquiries and provide timely assistance throughout the training process, from pre-training arrangements to post-training follow-up.
  • Handle and resolve customer complaints or service-related issues professionally and promptly, escalating matters to the relevant parties when necessary.
  • Maintain proper and up-to-date records of training activities, customer information, and relevant documentation for reporting and internal reference.
  • Work closely with trainers, customers, Sales, and internal teams to ensure training programmes are organised and delivered smoothly.