Overview

• Salary

  5,000 MYR ~ 7,000 MYR

• Industry

  Manufacturing(Chemicals/Materials), Manufacturing(Other)

• Job Description

  1. IT Operations & Support
  • Ensure smooth running of business-as-usual (BAU) IT functions.
  • Provide first-line escalation support for all application-related requests/enquiries.
  • Maintain and troubleshoot core business systems: Weighing System, Accounting System, Procurement System, HR System, and Attendance System.
  • Oversee workstation setup, software deployment, and hardware configuration (delegate to junior staff where appropriate).
  
  2. Infrastructure, Network & Security
  • Manage overall server infrastructure, network, and security stability to minimize unplanned outages.
  • Monitor and manage LAN/WAN, internet connections, Wi-Fi routers, and network health.
  • Administer and troubleshoot FortiGate firewall systems (VPNs, web filtering, IPS/IDS, and security policies).
  • Implement and monitor data backup systems, antivirus software, endpoint protection, and cybersecurity protocols.
  • Ensure IT infrastructure, hardware, software, and licenses comply with IT policies and standards.
  
  3. System & Application Management
  • Manage and implement change requests on externally maintained systems, from scope definition through implementation.
  • Understand database structures and data contents of various applications.
  • Provide IT solutions aligned with the company’s strategic business objectives.
  • Ensure system performance, availability, and scalability across applications.
  • Conduct troubleshooting and root cause analysis to resolve incidents effectively.
  
  4. Project & Vendor Management
  • Plan, support, and roll out new systems, hardware upgrades, and process automation initiatives.
  • Liaise with vendors, consultants, and service providers to ensure timely delivery of IT services and projects.
  • Follow up with relevant parties to ensure projects are delivered on time and within budget.
  • Ensure IT processes, methodologies, and documentation are maintained to established standards.
  
  5. Leadership & Governance
  • Lead and mentor junior IT staff; assign tasks and review deliverables.
  • Contribute to IT policy development, strategic planning, and budget preparation.
  • Drive compliance with IT governance, security frameworks, and industry best practices.