12 Jobs for IT Executive found
Technical Support cum Training Support Engineer (Copiers)ID:58044
6,000 MYR ~ 5,000 MYRUSJ/Subang JayaJob Description
< Job Summary >・Seeking for a detail-oriented Technical Support Engineer to provide post-sales support for company B2B software and applications.・This role involves managing technical escalations, supporting service partners and ensuring service KPIs are met.・Key responsibilities include acting as the technical point of contact for product launches, overseeing repair management processes, and supporting internal operations.・The ideal candidate is proactive, analytical, and committed to delivering high-quality service and continuous improvement.< Key Accountabilities >・Ensure excellent post sale support for company B2B software & application - Ongoing advancement of Service Partners’ support skills and resources, including training programs. - Continuous assessment and expansion of support coverage to align with business growth objectives. - Provide timely resolution on escalations from customers or Service Partners. - Provide on-site support to customers and Service Partners when required. - Achieve service deliverables and customer satisfaction targets for managed products. - Resolve software and application issues, develop partner support capabilities, manage escalations, and meet resolution target. - Provide repair management support and maintenance by handling escalations, performing system updates, delivering refresher training to service partners, and ensuring timely completion of tasks.・Assume the Role of Product Technical PIC for printer, scanner and projector - Ensure all details input into product launch checklist eg. Training schedule, Initial parts forecast. - Manage product QA escalation and rework countermeasures. - To analysis product failure rate. - Ensure achievement of repair and service KPI (eg. Response Time, Repair Time, TAT).・Manage pending repair management situation to achieve service level targets - Prepare daily report on pending RMA status (product, partners, status, shortage). - Email pending RMA report and 3.5 days completion rate to individual partners daily. - Directly engage partners with high pending RMAs to ensure timely resolution.・Supplementary internal business functions - Manage the provision of service consumables (for repair purpose) to service partners. - Support the courier pick up arrangement of “faulty printer to repair” from small town dealers. - Support the preparation & processing of service partner agreements.
Benefit
・Basic Salary = RM 4.2k ~ 5.4k
・Transport Allowance = RM 1k
・Mobile Allowance = RM 100
・Annual Leave: <5Y 14d, =/>5Y 18d, =/>10Y 21d
・Medical Leve: <2Y 14d, =/>2Y 18d, =/> 5Y 22d
・Marriage Leave: 3 consecutive days
・Compassionate Leave: 3 consecutive days
・Public holiday fall on Saturday --> entitle to a replacement leave
・Zero medical leave incentive = RM 400
** Entitle to employee who does not take medical leave in one year
・Insurance (GHS, GPA, GTL)
・Medical Coverage
・Business mileage claimable: RM 0.60 / km
・Outstation allowance : RM 50 / day (>150 km within Malaysia)
・Family Friendly Benefit = RM 800 / year (dental, medical without necessary to claim in receipt basis)
・Company Trip (Bangkok in May 2023)
・Annual Dinner, Team Building
・Medical Check-Up - RM150/annum (below 40 years old every 2 years)
・Performance Bonus: 1 ~ 2 months (Based on performance)
・CPD Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from companyIT Executive (Japanese Speaker)ID:57119
4,000 MYR ~ 5,000 MYRUSJ/Subang JayaJob Description
1. Hardware Setup and Maintenance: • Install, configure, and maintain computer hardware components such as CPUs, RAM modules, hard drives, and peripherals (printers, scanners, etc.). • Troubleshoot hardware issues and perform necessary repairs or replacements. • Conduct regular maintenance checks to ensure optimal performance and longevity of hardware.2. Software Installation and Configuration: • Install and configure operating systems, applications, and software updates. • Provide support for software-related issues including installation errors, compatibility problems, and functionality glitches. • Troubleshoot software problems and perform necessary fixes or re-installations.3. Network Setup and Management: • Configure and maintain local area networks (LANs), including routers, switches, firewalls, and access points. • Troubleshoot network connectivity issues and perform diagnostics to identify and resolve problems. • Assist in the setup and maintenance of wide area networks (WANs) and virtual private networks (VPNs).4. User Support and Training: • Provide technical support to end-users via phone, email, remote access or in person. • Assist users with system, hardware and software-related issues, offering guidance and instructions as needed. • Conduct training sessions or create documentation to educate users on IT best practices and procedures.5. Data Backup and Recovery: • Manage data backup solutions to ensure the integrity and availability of critical information. • Develop and maintain disaster recovery plans to minimize data loss in the event of system failures or disasters. • Perform data recovery procedures to restore lost or corrupted files and databases.6. Security Management: • Implement and enforce security measures to protect IT systems from unauthorized access, malware, and other cyber threats. • Monitor network activity for security breaches and respond promptly to security incidents. • Conduct security audits and vulnerability assessments to identify and address potential weaknesses in the IT infrastructure.7. Documentation • Maintain accurate records of hardware and software inventory, network configurations, and user accounts. • Document IT procedures, troubleshooting steps, and system configurations to facilitate knowledge sharing and continuity of operations.8. IT Infrastructure Planning and Upgrades: • Participate in the planning and implementation of IT projects, including system upgrades, migrations, and expansions. • Evaluate new technologies and recommend solutions that align with organizational goals and budgetary constraints. • Collaborate with other IT staff and departments to ensure seamless integration of new systems and technologies.9. Compliance and Regulation: • Ensure compliance with relevant regulations and industry standards governing IT operations and data security • Stay updated on changes in regulatory requirements and implement necessary adjustments to IT policies and procedures. • Assist in the preparation of documentation and reports for compliance audits and inspections.10. Vendor Management: • Liaise with IT vendors and service providers to procure hardware, software, and technical support services. • Evaluate vendor proposals and negotiate contracts to obtain favorable terms and pricing. • Maintain relationships with vendors and escalate issues as necessary to ensure timely resolution of problems.11. Report • Prepare and submit required reports to the IT manager to ensure timely updates on issues, projects, tasks, etc.12. User Account Management • Create, disable and delete the user account (Active Directory, O365 and other system)13. System/Application Management & Support • Support user on system/application changes or new requirement • Manage the system and/or application that in used by the company14. Others • Working closely with department manager to assess the growth needs and maintenance of the company's IT related matter. • To perform any other company-related tasks as directed by the IT manager and/or management from time to time. • Maintain strict adherence to company policies and procedures, demonstrating a high level of discipline in all work-related activities. • Strive diligently to achieve the action plan established by the department and the company.
Benefit
・Salary = RM 4,000 ~ RM 5,000
・AL / MC: <2y 14d, 2~5y 18d, >5y 21d
・Yearly Bonus: Average 1.5 ~ 2m / year
・Company Activities
・ Annual Dinner
・ Team Buidling
・ Company TripSenior IT Business System Analyst (Microsoft Dynamic AX)ID:58003
8,125 MYR ~ 10,125 MYRKlangJob Description
・Provide end-to-end implementation, consultancy, configuration, training, installation, and support for ERP systems, ensuring seamless operation and user satisfaction.・Analyze, document, and propose functional process improvements and standardization for Operation and Plant business units to optimize efficiency and productivity.・Encode user and business requirements by converting functional and workflow information into computer language, ensuring accuracy and consistency.・Conduct User Acceptance Testing (UAT), validate program operation, and obtain user sign-off before deployment to production.・Develop comprehensive user manuals or guides, facilitating smooth system adoption and reference for users.・Identify, track, report, and resolve system issues promptly to ensure uninterrupted business operations.・Plan and propose system upgrades to enhance reliability, efficiency, and functionality.・Collaborate cross-functionally to meet departmental Service Level Agreements (SLAs), ensuring quality services and user satisfaction.・Adapt business processes to align with software capabilities, understanding and integrating the business environment with technology.・Support business process improvements, innovation, and benchmarking initiatives.・Foster strong teamwork and relationships between the IT department and other business units.・Demonstrate efficient time management and prioritize workloads effectively.・Collaborate with other IT teams for yearly Disaster Recovery exercises for business applications.
Benefit
・Basic Salary = RM 8,000 ~ RM 10,000
・Mobile Allowance = RM 125/m
・AL: <2Y 18d, 2~5Y 20d, >5Y 22d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・EPF 15% after 2 years service
・Panel Clinic (unlimited)
・Hospitalization Coverage = RM 100k/y
**Covering children below 21 yo, spouse who is not working
・Dental Claim (Pay & Claim, RM 200/y)
・Insurance - Group PA, Group TL = 36 months salary
・All business travel claimable
・Variable bonus averagely 3 months per yearData Scientist (AI / Machine Learning - Manufacturing Industry)ID:58002
6,125 MYR ~ 8,125 MYRKlangJob Description
・Develop and implement machine learning models using RapidMiner to ensure casting predictions fall within established quality standards.・Analyse sensor data with RapidMiner to identify and understand relationships between various production parameters and potential issues.・Generate AI-driven insights using RapidMiner to optimize casting performance and improve overall production efficiency.・Collaborate with cross-functional teams, including production, quality assurance, and engineering, to integrate RapidMiner AI solutions into the manufacturing process.・Monitor and maintain the performance of deployed models in RapidMiner, ensuring they continue to meet quality and efficiency targets.・Conduct exploratory data analysis with RapidMiner to uncover trends, patterns, and anomalies in production data.・Stay updated with the latest advancements in AI and data science and apply relevant techniques to enhance manufacturing processes.
Benefit
・Basic Salary = RM 6,000 ~ RM 8,000
・Mobile Allowance = RM 125/m
・AL: <2Y 18d, 2~5Y 20d, >5Y 22d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・EPF 15% after 2 years service
・Panel Clinic (unlimited)
・Hospitalization Coverage = RM 100k/y
**Covering children below 21 yo, spouse who is not working
・Dental Claim (Pay & Claim, RM 200/y)
・Insurance - Group PA, Group TL = 36 months salary
・All business travel claimable
・Variable bonus averagely 3 months per yearProject ManagerID:57897
5,500 MYR ~ 6,200 MYRKL SentralJob Description
The Project Manager works alongside PM team, Business Development team in the region they support as well as their Team Leader to deliver quality studies.• Ability to manage 10 projects at any given time• Manage overall quality by ensuring best practices are followed• Communicate and escalate any issues or feedback to Shift PM Manager as well the account managers• Project Ownership:> Review project metrics (IR, Completes, LOI, SCO, QTF)> Analyze if additional invitations or reminders need to be sent in addition to what is already in field to achieve client goals.> Manage overall quality by ensuring best practices are followed> Communicate any project insights to “co-owner”• Monitor Cost Ratio:>Communicate and escalate any issues or feedback to PM Manger as well as Sales Management> Consolidate all actions taken, feedback, direction for “co-owner” and put into project email.> Communicates to clients and vendors as applicable• Vendor Management:> Manages vendors supporting Global Projects> Assists in Project Management capability administrative duties as requested
Benefit
Basic: RM5,500 - RM6,200
AL: Starts with 12 days
ML: Starts with 14 days
<Other benefits>
• Monthly transportation allowance: RM200 (Claim basis)
• Health check costs of up to RM1,000 per annum
• Medical and dental cost up to RM1,000 per annumIT ManagerID:57866
7,000 MYR ~ 10,000 MYRKota Damansara/Petaling JayaJob Description
【Job Responsibilities】• Maintain and execute IT infrastructure, including networks, systems and operational services.• Carry out the installation and maintenance of EDA tools.• Work with EDA suppliers to ensure they provide high quality uptime to their customers.• System management of all branch systems, including hardware, operating system, backup, information security and software.• Perform and check all system routines.• Support R&D environment to solve complex IT problems.• AWS cloud setup import and management.• Support communication between customers and foundries and PDK Database, libraries.• SVN project version control and .C shell script.
Benefit
- Annual Leave
- Medical Leave
- EPF
- SOCSO
- Performance Bonus (subject to personal performance)
- Salary increment (subject to yearly appraisal)
- Employee share (in discount price)
- Team gathering and activitiesIT Engineer (Network Infrastructure)ID:57849
4,000 MYR ~ 6,000 MYRButterworthJob Description
• Lead and manage end-to-end network and cloud infrastructure projects, including planning, design, implementation, and deployment.• Design, implement, and maintain secure, high-performance network infrastructure, including routers, switches, firewalls (e.g., Palo Alto, Fortinet, Cisco ASA), and LAN/WAN environments.• Deploy and manage hybrid cloud environments (AWS & Azure), including virtual networks, subnets, security groups, and connectivity between on-premises and cloud systems.• Install, configure, and maintain physical and virtual servers (Windows/Linux), ensuring integration with network and cloud platforms.• Optimize and troubleshoot network and system performance, conduct root cause analysis, and ensure timely resolution of issues.• Implement and enforce IT security policies, manage antivirus infrastructure, monitor access and vulnerabilities, and conduct regular security audits.• Coordinate with internal teams and stakeholders to address system, network, and information security requirements and incidents.• Plan and execute infrastructure upgrades and improvements, ensuring minimal disruption and alignment with business needs.• Document network and system designs, configurations, procedures, and project plans for operational continuity and compliance.• Stay current with emerging technologies, threats, and best practices in network engineering and cloud infrastructure.
Benefit
- Transport Allowance
- Medical Insurance
- Parking is provided
- Medical card hospitalization
- Medical Claim RM40 per visit
- Performance bonus (Early January)
- Salary increment (Early April)
- Follow all Government Holiday
- OT claims (RM13 per hour for weekday and weekends, RM20 per hour for Public Holiday)
- Annual Leave
Less than 2 years - 12 days
2-5 years - 16 days
More than 5 years - 22 days
- Medical Leave 14 days
- Marriage Leave
- Paternity/Maternity Leave
- Compassionate Leave
- Convocation LeaveManager, IT Digitliazation and TransformationID:57645
6,000 MYR ~ 11,000 MYRMalaccaJob Description
• Collaborate with stakeholders to understand business goals and identify digital transformation opportunities• Develop and execute digital transformation strategies that align with the Company's vision and objectives• Evaluate emerging technologies and industry trends to determine their potential impact on the business• Analyse existing business processes and systems to identify inefficiencies and areas for improvement• Design workflow improvements and implement digital solutions to enhance operational efficiency and productivity• Lead digital transformation projects from inception to completion, ensuring they are delivered on time within scope and within budget• Leading digital initiatives including identifying and prioritizing projects, securing funding and overseeing project execution• Work closely with operational teams to leverage data and reporting , optimize efficiency and drive improvements using technology• Proactively learn and grasp on digitalization knowledge and latest trends to implement to manufacturing• Coordinate with internal teams and external partners to manage project timelines, risks and deliverables• Generate reports and insights to guide decision making and continuous improvement efforts• Maintain open lines of communication with key stakeholders, providing regular updates and gathering feedback• Present findings, recommendations and progress reports to Executive Leadership and other stakeholders
Benefit
Salary: ~RM6K - RM11K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insuranceManager, IT Digitliazation and TransformationID:57644
6,000 MYR ~ 11,000 MYRMalaccaJob Description
• Collaborate with stakeholders to understand business goals and identify digital transformation opportunities• Develop and execute digital transformation strategies that align with the Company's vision and objectives• Evaluate emerging technologies and industry trends to determine their potential impact on the business• Analyse existing business processes and systems to identify inefficiencies and areas for improvement• Design workflow improvements and implement digital solutions to enhance operational efficiency and productivity• Lead digital transformation projects from inception to completion, ensuring they are delivered on time within scope and within budget• Leading digital initiatives including identifying and prioritizing projects, securing funding and overseeing project execution• Work closely with operational teams to leverage data and reporting , optimize efficiency and drive improvements using technology• Proactively learn and grasp on digitalization knowledge and latest trends to implement to manufacturing• Coordinate with internal teams and external partners to manage project timelines, risks and deliverables• Generate reports and insights to guide decision making and continuous improvement efforts• Maintain open lines of communication with key stakeholders, providing regular updates and gathering feedback• Present findings, recommendations and progress reports to Executive Leadership and other stakeholders
Benefit
Salary: ~RM6K - RM11K
AL: Starting from 8 days
SL: 14 / 18 / 22 days
<Other benefits>
• Performance bonus - depends on company and individual performance
• Medical coverage
• Personal insuranceIT Assistant ManagerID:55900
8,000 MYR ~ 11,500 MYRCherasJob Description
• Assist the IT Manager in developing and implementing IT strategies and policies.• Help in managing and coordinating IT projects and initiatives.• Supervise and support IT staff, providing guidance and training as needed.• Assist in the recruitment, performance evaluation, and development of IT team members.• Provide technical support to staff for hardware, software, and network issues.• Troubleshoot and resolve IT problems in a timely manner.• Assist in the maintenance and administration of IT systems, including servers, networks, andapplications.• Help manage system updates, backups, and security measures.• Support project management activities, including planning, scheduling, and monitoring ITprojects.• Assist in managing relationships with technology vendors and service providers.• Help track and manage IT expenses, ensuring cost-effective solutions.• Maintain documentation related to IT systems, processes, and procedures.• Prepare reports on IT performance, project status, and other relevant metrics.• Ensure that IT systems and practices comply with relevant regulations and standards.• Assist in implementing and monitoring cybersecurity measures and policies.• Experience in managing daily IT operations and ensuring system reliability and performance.• Proficiency in creating and maintaining detailed documentation for IT systems and processes.• Ability to convey technical information clearly and concisely.
Benefit
- EPF(11%), SOCSO provided
- Bonus(Depends on the Performance)
- Transportation Allowance(Maximum RM200)
LRT/MRT = public total fare
Motorcycle = RM0.45/km
Car = RM0.70/km
AL:
14 days (0 to 1 year),
16 days (1 to 4 year)
18 days (After 4 year)
MC:
14 days (0 to 2 year)
16 days (3 to 4 year)
18 days (After 4 years)
Medical Claims: RM1,000 per year
Insurance :
AXA Affin (Group Hospitalization & Personal Accident)
Others :
- Annual Medical Checkup (Leader and Above)
- Annual Medical Checkup (Staff work more than 1 year and aged above 30 years)
- Housing Allowance
- Education Benefits
- Medical Life and Accident Insurance for all staff
- Position Allowance (Instructor and Leader)
- Birth Allowance
- Marriage Allowance
- Loyalty Award
- Cleaning and Good Attendance Award
- Team Entertainment Allowance
- Bereavement Allowance
- Field Visit Allowance
- Accommodation Allowance (for Visit)
