Overview

• Salary

  3,000 MYR ~ 3,500 MYR

• Industry

  Software/Information Processing, IT/Telecommunications, Education

• Job Description

  1. Sales & Client Engagement:
  • Build and maintain strong relationships with academic institutions, libraries, and research organizations.
  
  2. Training & User Enablement
  • Perform training needs analysis (TNA)
  • Provide platform training to professional researchers
  • Arrange and coordinate either physical or online training with end-users
  • Lead and facilitate engaging training sessions on the features and benefits of the platforms.
  • Enhance researchers’ skills and knowledge in using digital academic tools and platforms.
  • Collect feedback during training sessions to continuously improve user experience and adoption.
  • Design, develop, and tailor training materials to align with client needs and platform functionalities.
  
  3. Market & Industry Awareness
  • Monitor and stay updated on publishing industry trends, emerging technologies, and academic best practices.
  • Share insights with the sales and product teams to align strategies with market developments.
  
  4. Support & Problem Solving
  • Address client inquiries, provide solutions, and ensure customer satisfaction during and after training.
  • Identify challenges during training sessions and proactively develop solutions to enhance effectiveness.