Overview

• Salary

  5,000 MYR ~ 6,000 MYR

• Industry

  Trading Firm

• Job Description

  Call Center Manager duties and responsibilities
  Due to their managerial position, Call Center Managers complete many tasks contributing to their supervisory role. Some of the required daily tasks and responsibilities expected of Call Center Managers include:
  
  * Hire, onboard and train call center personnel.
  * Coach call center staff through challenging customer service issues.
  * Analyze call center data and prepare reports for upper management.
  * Evaluate staff effectiveness and performance annually or on an at-need basis.
  * Lead team meetings and give presentations to executives.
  * Develop monthly, quarterly and annual call center goals and action plans.
  * Prepare work schedules to ensure sufficient coverage.
  * Create personnel and supply budgets for approval.