Overview

• Salary

  3,200 MYR ~ 3,200 MYR

• Industry

  Medical & Healthcare

• Job Description

  • Provide effective technical consultative service to customers before, during and after routine surgical cases
  • Consistently drive customer and patient satisfaction
  • Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products
  • Case prearrangement and instrument & implant kits monitoring
  • Provide inventory management and invoicing to customers and branch operations
  Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.
  • Assist and support workshop and in service
  • Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.
  • Attend and support routine primary surgical procedures.
  • Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product.
  • Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.
  • Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.
  • Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.
  • Under the direction of a manager, Sales Rep, provide limited product training to colleagues and/or customers in both one-on-one and in-service settings.
  • Help drive sales initiatives by assisting with technology upgrades.
  • Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.
  • Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.
  Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.