Overview

• Salary

  5,000 MYR ~ 7,500 MYR

• Industry

  Software/Information Processing, IT/Telecommunications

• Job Description

  ■ JOB SUMMARY
  To provide first level functional support for SAP, Regional IT applications and Local IT systems serving group companies.
  The role acts as a key liaison between business users, Regional IT teams, consultants, and technical teams to ensure smooth IT operations, continuous business process improvement, user support, training, compliance, and project implementation.
  
  ■ KEY RESPONSIBILITIES
  1. Application Support
  • Provide first level support to company users on SAP Procure-to-Pay (PTP/MM) and backup for Order-to-Cash (OTC/SD).
  • Act as the primary point of contact between group business users and Regional IT teams for all matters relating to Regional IT applications and local system vendors to troubleshoot system issues and coordinate resolution with relevant technical teams and consultants.
  
  2. User Access and Security Administration
  • Assist in user ID creation, modification, suspension, and deactivation.
  • Coordinate access requests and approval workflows for SAP, Regional and Local IT systems.
  • Ensure timely processing of user access requests while maintaining compliance with security requirements.
  
  3. SAP S/4HANA Project Participation
  • Participate in SAP S/4HANA projects as a business support coordinator, assisting business users in requirement gathering, testing, training, issue resolution, and post-go-live support to ensure successful system adoption and business continuity.
  
  4. Documentation and Knowledge Management
  • Develop and maintain user manuals, standard operating procedures (SOPs), and process documentation for SAP, Regional and Local IT applications.
  • Ensuring documentation reflects current PM and PACMY business processes.
  • Maintain a knowledge repository for recurring issues and solutions.
  
  5. Testing and Training
  • Coordinate and support User Acceptance Testing (UAT) activities.
  • Prepare test scenarios and assist users throughout testing cycles.
  • Conduct end-user training and knowledge transfer sessions.
  • Provide user guidance and post-training support.
  
  7. Business Process Improvement
  • Work closely with business users to understand operational challenges.
  • Analyze current business processes and identify opportunities for improvement.
  • Recommend process enhancements and system optimization initiatives.
  
  8. IT Governance, Audit and Compliance
  • Serve as the first point of contact for IT-SOX, internal audits, and compliance reviews relating to Local IT systems.
  • Support evidence collection and audit inquiries.
  • Coordinate remediation activities arising from audit findings.
  
  9. Segregation of Duties (SoD) Management
  • Act as liaison between Regional IT teams and business users for SoD reviews.
  • Review SAP role conflicts, access controls, and transaction authorizations.
  • Support periodic access reviews and compliance monitoring.