Overview

• Salary

  4,000 MYR ~ 6,000 MYR

• Industry

  Education

• Job Description

  ■ ROLE MISSION
  To give our students the best experience we can provide in every step of their journey.
  This role will also involve executing sales efforts to drive student enrollments, boost course registrations, and promote program offerings, directly contributing to sales targets.
  
  ■ KEY RESPONSIBILITIES
  ・Ensure that we follow up with our students regularly after they graduate and track their status. Analyze the information collected and identify ways to improve our products and services.
  ・Oversee and manage student engagement, support services, and communications. Follow up on leads and inquiries, converting potential students into confirmed enrollments.
  ・Reporting on the status of students, reflect on their success rate, propose improvements we can do to increase their success rate.
  ・Define the content, time-to-send and channel of communications that need to go out to the students at every step of their program. Measure the effectiveness of all the communications, e.g. email open rate of every email we send out.
  ・Monitoring all student support channel to ensure that we maintain the expected response time and quality.
  ・Supporting internal and external events on administrative and sales related issues.
  ・Setup and update the event preparation, e.g. platforms, automation, forms, slides and etc