Technical AssociateID:59892

3,500 MYR ~ 4,200 MYRKota Damansara/Petaling Jayaabout 16 hours ago

Overview

  • Salary

    3,500 MYR ~ 4,200 MYR

  • Industry

    Software/Information Processing, IT/Telecommunications

  • Job Description

    • To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective
    • Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite
    • Analyze, investigate and fix known issues and work towards timely resolution according to SLAs
    • Provide daily, monthly, bi-yearly system checks or monitoring as required
    • Ensure the system and support-related documentation is maintained and up to date
    • Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues
    • Able to work in team and involved in project delivery together with project team

Qualifications

  • Requirement

    <Requirement>
    • Min. Diploma in similar field
    • Possesses min. 1 year of working experience in similar industry
    • Freshies are encouraged to apply
    • Proficient in English for both spoken and written
    • Possesses good communication skills for client interactions and support
    • Strong problem-solving skills and attention to detail
    • Passionate and have strong interest in technology

    <Advantageous>
    • Ability to work effectively in a team
    • Proficient in using various software applications and tools

  • English Level

    -

  • Other Language

    Malay, Hindi, Mandarin, English

Additional Information

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