Overview
Salary
3,500 MYR ~ 4,200 MYR
Industry
Software/Information Processing, IT/Telecommunications
Job Description
• To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective
• Manage incident tickets and provide L1/L2 technical support via phone, email, remote or onsite
• Analyze, investigate and fix known issues and work towards timely resolution according to SLAs
• Provide daily, monthly, bi-yearly system checks or monitoring as required
• Ensure the system and support-related documentation is maintained and up to date
• Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues
• Able to work in team and involved in project delivery together with project team
Qualifications
Requirement
<Requirement>
• Min. Diploma in similar field
• Possesses min. 1 year of working experience in similar industry
• Freshies are encouraged to apply
• Proficient in English for both spoken and written
• Possesses good communication skills for client interactions and support
• Strong problem-solving skills and attention to detail
• Passionate and have strong interest in technology
<Advantageous>
• Ability to work effectively in a team
• Proficient in using various software applications and toolsEnglish Level
-
Other Language
Malay, Hindi, Mandarin, English
Additional Information
Benefit
Salary range: RM3,500 - RM4,200
<Leaves>
• AL: 14 days
• SL: 14 days
<Other benefits>
• Annual medical benefits
• Bonus (Depending on company performance and individual performance)
• Insurance coverage
*More details will be shared during the interview sessionWorking Hour
9.00AM ~ 6.00PM
Holiday
-
Job Function
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