Qualifications

• Requirement

  <Requirement>
  • Has experience in Customer Success, Account Management, Project Delivery, or Consulting roles (preferably in SaaS or digital transformation space).
  • Strong understanding of SaaS platforms (preferably monday.com or similar workflow/project management tools).
  • Ability to conduct solution mapping, configuration, and implementation aligned with client needs.
  • Proficient in analyzing business workflows and translating them into scalable digital solutions.
  • Familiarity with data visualization, reporting, and system integration concepts.
  • Demonstrated ability to manage multiple client accounts and projects concurrently.
  
  <Advantageous>
  • Experience with monday.com, Salesforce, HubSpot, or similar platforms is highly desirable.
  • Strong organizational skills to ensure timely onboarding, delivery, and follow-up.
  • Capable of conducting gap analysis and presenting actionable improvement plans.
  • Detail-oriented with the ability to monitor service progress and ensure deliverables align with agreed scope.
  • Skilled in managing stakeholder expectations and driving satisfaction across all engagement stages.
  • Excellent written and verbal communication in English (Mandarin or Malay proficiency is an added advantage).
  • Strong presentation and consultation skills, capable of engaging with both technical and non-technical audiences.•
  • Adept at identifying business gaps, performance bottlenecks, and improvement opportunities.
  • Strong problem-solving mindset with a proactive approach to issue resolution and continuous improvement.

• English Level

  -

• Other Language

  Malay, Mandarin, English