Job Description

■ JOB PURPOSEService Administrator is mainly to provide administrative support to Service Department, play an important role in ensuring the efficient delivery of services and maintaining exceptional clients’ satisfaction.This role acts as the central point of contact between clients, vendors, and internal departments to ensure smooth delivery of after-sales and maintenance services by ensuring efficient coordination, monitoring, documentation, and communication. ■ KEY RESPONSIBILITIES1. Service Coordination • Monitor the service job status for smooth arrangement of material purchase, job planning and invoice billing.• Corresponds with vendors and internal department for proper documentation handling.• Prepare quotations, purchase orders (PO), check list, and related paperwork 2. Customer Support • Communicate with internal department and clients for job status, billing status, and PO follow-up for emergency job done. • Maintain professional and timely responses to client’s inquiries. 3. Documentation & Reporting • Manage service job database (eg. New job order, scheduled service, etc) and keep record up to date.• Filing management by liaise with service leaders and account department to ensure all service reports and invoices are properly filed and tracked. 4. General Administration • Handle correspondence, filing, and administrative tasks related to the service department. • Monitor and replenish service-related forms and consumables. • Support continuous improvement of service operations and workflow.