工作内容

Job SummaryWe are looking for a System Integration Engineer (Japanese Speaking) to support the Company's IT systems, infrastructure, and day-to-day technical operations.The successful candidate will be responsible for maintaining reliable IT services, troubleshooting system-related issues, coordinating with internal users and external IT vendors, and supporting communication and technical coordination with our Japanese counterparts.This position is suitable for a hands-on IT professional who is able to work independently and communicate effectively in both English and Japanese.Key Responsibilities1. IT Infrastructure & System Support• Maintain and support the Company's IT infrastructure, including servers, network systems, computers, printers, and other IT equipment.• Monitor system performance and ensure the availability and reliability of IT services.• Perform troubleshooting, diagnosis, and resolution of hardware, software, network, and system-related issues.• Provide technical support to users and ensure IT-related issues are resolved within an appropriate timeframe.• Support installation, configuration, maintenance, and upgrading of IT systems and equipment.2. System Administration• Administer user accounts, access rights, passwords, and system permissions.• Maintain IT documentation, system records, network information, and equipment inventories.• Perform regular system checks, updates, backups, and preventive maintenance.• Assist in ensuring appropriate IT security controls are implemented and maintained.• Support data backup, recovery, and business continuity activities.3. IT Projects & System Implementation• Assist in planning, implementing, testing, and maintaining new IT systems and applications.• Coordinate with internal departments, vendors, consultants, and Japan Headquarters during system implementation.• Participate in system enhancement, integration, migration, and upgrade projects.• Conduct user acceptance testing and provide technical support during system implementation.• Identify opportunities to improve IT processes, system efficiency, and user experience.4. Vendor & External Support• Liaise with external IT service providers, software vendors, and contractors.• Monitor vendor performance and ensure agreed services and maintenance are properly carried out.• Assist in evaluating IT products, services, and solutions based on the Company's requirements.• Follow up on technical issues and ensure timely resolution by external vendors.5. IT Security & Compliance• Support implementation and maintenance of IT security policies and procedures.• Monitor and respond to potential IT security incidents.• Ensure users comply with Company IT policies, access controls, and security requirements.• Assist in maintaining compliance with applicable Company policies and information security requirements.6. Other Duties• Provide technical advice and support to management and relevant departments.• Prepare regular IT reports and updates for management.• Support IT-related audits and documentation requirements.• Perform other IT-related duties and projects as assigned by the Management.