Overview

• Salary

  3,000 MYR ~ 4,000 MYR

• Industry

  Logistic

• Job Description

  ■Customer Interaction:
  • Serve as the primary point of contact for customers regarding their Export and import shipments.
  • Respond promptly to customer inquiries via phone, email, or in-person.
  • Provide customers with shipment status updates, tracking information, and resolution of any issues or delays.
  • Provide courteous and professional service to all enquiries and requests for services from customers at all times.
  • Build positive relationship with customer for customer retention and growth of new business.
  • Monitor and ensure agreed service level are met and adhere strictly to all customer specific standard operating procedures, including meeting all deadlines stipulated by the customer within the process flow.
  
  ■Coordination and Communication:
  • Coordinate with internal departments such as operations, sales, and finance to ensure smooth handling of Export shipments.
  • Communicate with carriers, customs brokers, oversea agents and other logistics partners to facilitate timely and accurate shipment deliveries.
  • Monitor and follow up on shipments to ensure timely delivery and resolve any issues that arise during transit.
  • Keep customers updated should there be any delays or abnormalities to their shipments.
  • Send pre-alert, do billing and costing Problem Solving:
  • Handle customer complaints and issues proactively, seeking effective solutions and ensuring customer satisfaction.
  • Investigate and resolve any discrepancies in shipment documentation or delivery.
  • Providing leadership to customer service team by setting good example for other employee. (for senior position)
  
  ■Reporting and Record-Keeping:
  • Maintain accurate records of all Export and import transactions and customer interactions.
  • Prepare regular reports on shipment statuses, customer service metrics and operational performance.
  
  ■Continuous Improvement:
  • Identify opportunities to improve Export and import processes and customer service procedures.
  • Participate in training and development programs to stay updated on industry trends and regulations.
  • Perform any ad-hoc tasks as and when required by the management.