Overview

• Salary

  15,000 MYR ~ 20,000 MYR

• Industry

  IT/Telecommunications

• Job Description

  ■ JOB PURPOSE
  The Senior Account Manager (FSI) is responsible for driving strategic account growth, C-level client engagement, and revenue expansion across key Financial Services Institutions (Tier-1 Banks, Insurance, and Capital Market entities). This role serves as a trusted advisor to senior executives, leading complex, high-value enterprise IT solution sales—including mainframe optimization, multi-cloud infrastructure, cybersecurity, and digital transformation services.
  
  ■ KEY RESPONSIBILITIES
  - Serve as the primary executive point of contact and trusted advisor for strategic FSI key accounts, ensuring deep alignment with clients’ C-suite stakeholders (CIOs, CTOs, CDOs, and Procurement Heads).
  - Build, nurture, and sustain long-term, high-impact partnerships with key stakeholders, executive sponsors, and decision-makers across major banking and financial institutions.
  - Establish robust account governance frameworks to manage client expectations, drive high customer satisfaction (CSAT), and proactively resolve executive-level escalations.
  - Drive multi-million Ringgit revenue expansion by acquiring high-value FSI enterprise accounts and maximizing wallet share within existing key accounts to consistently meet or exceed annual sales quotas.
  - Formulate and execute comprehensive 3-Year Strategic Account Plans that map out client technology roadmaps, competitive intelligence, and cross-sell/up-sell growth trajectories.
  - Structure and negotiate complex, large-scale enterprise technology contracts, framework agreements, and multi-year service engagements.
  - Monitor market shifts, emerging fintech trends, regulatory compliance requirements (e.g., BNM guidelines, security standards), and competitor dynamics in the FSI landscape.
  - Leverage deep understanding of company core offerings (mainframe modernization, hybrid cloud, enterprise IT operations, and IT security) to identify strategic business opportunities and positioning.
  - Lead cross-functional deal teams—including Solution Architects, Technical Delivery Managers, Legal, and Finance—to architect compelling, end-to-end enterprise technology proposals that address complex FSI operational challenges.
  - Orchestrate executive pitch presentations, proof-of-concept (PoC) demonstrations, and strategic solution workshops for prospective and existing clients.
  - Spearhead end-to-end bidding activities, major RFP/RFI/RFQ responses, and public/private tender submissions for large-scale FSI projects.
  - Ensure high accuracy in pipeline forecasting, deal tracking, and revenue predictability in line with corporate governance and reporting standards.