Job Description

The role of Area Network Manager involves overseeing and managing operations within a specific geographic area or region. Area Managers play a crucial role in ensuring the efficient and effective delivery of parcels and packages, as well as maintaining high levels of customer satisfaction.Responsibilities:- Coordinate and manage the day-to-day operations of the courier services drop point/ collection point/ outlet within the designated area. This includes supervising sorting, routing, and delivery processes to ensure timely and accurate delivery of packages.- Recruit, train, and manage a team of drivers, couriers, and support staff. Provide leadership, guidance, and support to ensure a motivated and efficient workforce.- Plan and optimize delivery routes to maximize efficiency and reduce delivery times. Improve route planning and make real-time adjustments as needed.- Monitor and track key performance indicators (KPIs) such as on-time deliveries, delivery accuracy, customer satisfaction, and operational costs. Take corrective actions to address any performance issues.- Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. Implement strategies to enhance the customer experience and maintain strong relationships.- Ensure compliance with safety regulations and company policies. Supervise and coach all the staff on the code of conduct and all the rules & regulation set by the company e.g. arrangement for overnight parcel, fake POD (proof of delivery) and etc.- Prepare regular reports on operational performance and other relevant data for senior management. Provide insights and recommendations for continuous improvement.- Any ad-hoc task assigned by the management.