Job Description
Provide WOW ServiceEnsure smooth patient flowHousekeeping and maintenance of office/centerOptometristPerform all relevant eye tests (eg. refraction, instrumental eye tests, etc) deemed necessary by CM/doctorProvide patient education ie. consultationProvide patient care ie. attend to patients’ needs/requestsManage patient complaintsSurgery planning & schedulingAdministrative workPaperwork eg. consultation/follow-up/eye tests notes, etc.Patient follow-upStatistic and ReportsHousekeeping of certain work areas assigned by CMCustomer Care Consultant (CCC)Provide patient education ie. consultationRequired to travel out of office (local/outstation) for Company/Marketing activities/roadshows, support other branches as manpower, training, meetingProvide patient care ie. attend to patients’ needs/requestsManage patient complaintsPerform selective eye tests (eg. instrumental eye tests, etc) deemed necessary by CM/doctorPatient registration, appointment schedulingObtain patient feedback/testimonialConduct patient surveyAdministrative workPaperwork eg. consultation/follow-up notes, etc.Patient follow-upSurgery schedulingStatistic and ReportsHousekeeping of certain work areas assigned by C
Benefit
-EPF,SOCSO
-Staff incentive (every month center hit target then will accumulate 3 months then pay).
- Bonus will pay in March and June. 2 - 2.5 months bonus
-15 days AL
-Long service award (3 years and above)
-Vision Correction (staff free & Family discount)
-Staff discount for surgery (family)
-comprehensive eye check up （staff and family free）
-Insurance, Hospitalization, Accident Coverage
-maturity (female 101 days, male 30 days)
-general practitioner (GP) visit 300 per annum, if whole year no mc then will pay back staff RM300
-Birthday leave (half day), if got spouse (spouse birthday also can half day leave）
-Festival Leave(Eve day and angpao)
-Mileage claim : RM0.60 per km (business trip)
-Increment : Based on performance (must get, unless attitude problem)
-Bonus
-Training provided
-If work up to 8pm, meal provided
-Subsidiary RM100 per staff each center, and collect as pool money for team party
