Overview

• Salary

  4,000 MYR ~ 8,000 MYR

• Industry

  Manufacturing(Electronics/Semiconductors), Manufacturing(Automobile), Manufacturing(Machinery)

• Job Description

  • Act as main point of contact for Customer Return Merchandise Authorization/ Return Material Authorization (RMA) and after sales quality issue.
  • Receive and review customer feedback, complains and return requests with support and process RMA cases in a timely and professional manner.
  • Coordinate with customer and factories on product returns, rework and delivery.
  • Develop rework plans/processes and guide factory rework.
  • Create work orders, track rework progress, handle on-site abnormalities; identify product defects and feedback for internal improvement.
  • Receive customer demands and support RMA processing in a timely manner.
  • Maintain accurate records for RMA cases, rework activities, and shipment tracking.