Overview

• Salary

  6,000 MYR ~ 8,000 MYR

• Industry

  Real Estate, Civil Engineering/Architecture

• Job Description

  Quality Improvement Program & Initiative
  1. To organize and coordinate the Service Quality Standard training to all new frontliners in order to improve their knowledge and understanding.
  2. To assist and support all current and new improvement programs/strategies.
  3. To coordinate with respective stakeholders.
  4. To monitor and analyze the results of the implemented action plans for continuous improvement.
  
  Audit & Assessment
  1. To conduct service quality audits and assessments on the quality management system & service quality standard to assess compliance, identify areas for improvement and identify undocumented good practices with the aim to standardize such practices across the Group
  
  Customer Satisfaction Survey & Feedback
  1. To assist to conduct periodic Customer Satisfaction Survey or other methods to obtain customer’s feedback. Analyze and report on customer’s feedback in order to recommend areas for improvement and to ensure improvements made are effective in meeting the company’s objectives.
  
  Support to Business & Supporting Units
  1. To assist in compiling data and information for reports ie KPI, Customer Feedback and Complaint Report & IOI Support System.
  2. To jointly develop effective corrective and preventive measures.
  3. To attend compliance and certification audits to provide clarification and assistance.