Overview

• Salary

  4,000 MYR ~ 5,000 MYR

• Industry

  IT/Telecommunications

• Job Description

  Company Details:
  This company supports the digital transformation of its clients across all business sectors including: healthcare, energy and utilities, telecom and media, retail and transport, public sector, defense, manufacturing, financial services and insurance
  
  Location: Cyberjaya
  
  Job Scope:
  -Contact for all IT problems and enquiries
  -Takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed)
  -Provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries.
  -Provide a single point of contact for customers’ problems and enquiries, taking ownership and responsibility for calls from the initial contact, until the call is closed and to ensure that the support meets established Service Levels Agreements and quality standards.