3 Jobs: Job Vacancies for Putrajaya/Cyberjaya Area
Service Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
Benefit
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysBodyguard cum DriverID:60645
3,500 MYR ~ 4,500 MYRPutrajaya/Cyberjaya, Other Selangor District, Other KL DistrictJob Description
Job SummaryWe are looking for a disciplined and physically fit Bodyguard to provide personal security and close protection support to the Group CEO. The candidate will be responsible for ensuring the safety and security of the VIP during daily activities, meetings, and travel arrangements.Key Responsibilities- Provide close protection and personal security services to the GCEO.- Escort and accompany the VIP to meetings, events, business trips, and other official engagements.- Assess and monitor potential security risks and take preventive measures when necessary.- Plan and coordinate secure transportation routes and movements.- Maintain high alertness and professionalism at all times.- Respond quickly and appropriately during emergency or security situations.- Liaise with internal teams, drivers, and external security personnel when required.- Ensure confidentiality and discretion regarding all matters involving the VIP.
Benefit
- Annual Leave
- Medical Leave
- Travel Allowance
- Medical Claims
- Optical/Dental Claims
- Medical Insurance
- Performance Bonus
- Yearly Increment【Japanese Speaker】Project CoordinatorID:60275
3,500 MYR ~ 4,000 MYRPutrajaya/CyberjayaJob Description
- Interpretation & Bridge SupportProvide high-quality interpretation support (Japanese ↔ Malay/English) during meetings and company visits to ensure seamless collaboration between Japanese and Malaysian counterparts.- Stakeholder Management & CommunicationAct as the primary point of contact to facilitate smooth communication with external stakeholders, including local universities and project partners.- Project Documentation & Proposal GenerationPrepare project materials, business proposals, and presentations tailored for tropical region-related initiatives.- Business Development & Corporate SalesParticipate in business meetings and lead corporate sales activities, including pitching and presenting solutions to local Malaysian enterprises.- Cross-Linguistic Adaptation & LocalizationReview and comprehend Japanese proposals/documents, and accurately translate, adapt, and pitch them to local companies in Malay or English.
Benefit
・Salary：RM3,500～RM4,000
・Working Hours： 9:00 AM – 5:30 PM (Mon - Fri)
・Break Time: 12:30 PM – 2:00 PM (1.5 hours)
・AL :10 days
・MC:14 days
・Salary increase rate: Based on the performance
・EPF, SOCSO, EIS
・ Medical allowance:
Company are providing medical coverage options for the employee to choose from below:
Option A: Medical reimbursement up to RM 500/year (including dental and annual health check-up) and
Option B: Company Takaful Package (50% company contribution, 50% employee contribution)
・ransportation expenses covered: Reimbursement for approved business-related travel expenses