6 Jobs for Putrajaya/Cyberjaya found
IT Technical Helpdesk Associate / MS Engineer - ICS (L1) - Japanese SpeakerID:52656
4,500 MYR ~ 5,500 MYRPutrajaya/CyberjayaJob Description
- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
- Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
- Responsible to meet customer SLAs agreed in place
- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer
management
- Perform ad-hoc tasks as assigned from time to time.Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefitsJunior Critical Facilities Maintenance SpecialistID:52855
3,000 MYR ~ 4,000 MYRPutrajaya/CyberjayaJob Description
Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers, medical facilities, laboratories or utilities infrastructure.
- Has proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
- Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems.
- Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
- Complies with organizational and governmental safety standards.
- Coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
- Participates in the planning and installation of new facility systems.
- may work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc."Benefit
RM3,000-RM4,000
- RM200 mobile allowance
- On Target Bonus - 20%
- Dental, Medical (Outpatient & Inpatient), Wellness benefit, Group Insurance, health screening
- 15 days ALData Center Operation Engineer (NOC) ID:52625
2,500 MYR ~ 3,000 MYRPutrajaya/CyberjayaJob Description
- Daily monitoring of Environment Monitoring System including but not limited to: chiller cooling system, water pumps, cooling towers, AHU units, CRAH units, FCU units, water leak detection, fire alarm systems, VESDA, smoke detector (raised floor/ceiling) HV/LV switch rooms, - - Transformers, UPS system, Generators, Power Distribution Units, etc.
- Ensure Data Hall collocation temperature and humidity are within range.
- Response and attend to equipment alarm on site.
- Troubleshoot abnormal incident / fault based on SOP&EOP.
- Escalated/update accordingly any severity event occurred according to the process and procedures.
- Escorting and overseeing vendor to ensure data center activities and service are carry out properly and compliance with all safety procedures as well as utilization of protective equipment. Ensuring all work rendered are in adherence to Company policies and contract agreement.
- Monthly/Weekly Electrical and Mechanical system consumption report data trending logging and ensuring timely submission of relevant reports on agreed timing such as monthly basis as required under the requirement of our MSA with customer.
- Assist in maintaining up to date drawings, asset and inventory management.
- Monitor incoming tickets for processing and provide support to clients/users from the ticketing portal or via email and respond based on SLA.
- Conduct daily task as per assigned including but not limited to server tape insertion, remote hand support, etc
- Involve in DC related audit process."Benefit
RM2500-RM3000
- RM200 mobile allowance
- On Target Bonus - 20%
- Dental, Medical (Outpatient & Inpatient), Wellness benefit, Group Insurance, health screening
- 15 days ALPrivate Sales, Account Manager (IT System Integration)ID:52050
4,000 MYR ~ 7,000 MYRPutrajaya/CyberjayaJob Description
The Account Manager is responsible to provide competent sales and marketing representation for company, and to achieve agreed sales targets and customer development opportunities. The Sales Manager is accountable for the agreed Sales Budget and Sales Order objectives.
<Principle Accountabilities>
Responsible for managing, supporting, and servicing the account related needs.
1. Proactively identify new sales opportunities within a set of assigned Accounts. A set of accounts will be named as the individual comes on board.
2. Proactively develop relationships with customers and provide relevant LOBs on the customers feedback on current and future IT solution needs.
3. Proactively work with relevant LOBs to conduct strategic account reviews with all assigned customers on a regular basis to review project, address client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
4. Retain accounts through the development of strong relationships with key decision makers and users within an organization.
Accountable for payment collection of all closed deals
Ensure all sales bid submission meets the company’s business guidelines, ie. Gross Margins, Approval process
Must continue to develop knowledge on the solution needs of the industry, and have broad awareness of the government environment, ie political changes, key industry events where company can leverage on market presence
Be able to present ideas well when meeting clients and channel partners.
Be able to create Account plan, strategize and execute the plan.
Required to build a healthy pipeline, and submit weekly sales forecast by monthly and quarterly for current year.
Knowledgeable on preparing and submitting tender bids
Shares relevant information within the team to assist others in strategizing and closing deals.Benefit
>> ANNUAL LEAVE
Less than 2 years - 14 days
2 – 5 years - 16 days
More than 5 years - 20 days
>> FLEXI BENEFITS
Annual maximum benefit for the full-time permanent employee and his/her member of immediate family is as follows and subject to the respective conditions: -
(a) Employees with family (spouse and including unmarried & unemployed children up to 24 years old) – RM3,300.00
(b) Employee (Single) – RM2,050.00
Below are the items covered under the benefits:
a) General Practitioner
b) Outpatient Specialist
c) Dental
d) Health Screening
e) Fertility Treatment
f) Alternative Treatment
g) Pre and Post Maternity
h) Fitness Membership / Classes
i) Optical
j) Self-Development Courses
k) Children’s Education (School & Tuition Fees)
>> INSURANCE COVERAGE
>> Sales Commission scheme is 60:40 pay mix; 60% of base salary and 40% of variable pay.IT Technical Helpdesk Associate / MS Engineer - CSC (Japanese Speaker)ID:51962
4,500 MYR ~ 5,500 MYRPutrajaya/CyberjayaJob Description
- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
- Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
- Responsible to meet customer SLAs agreed in place
- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer
management
- Perform ad-hoc tasks as assigned from time to time.Benefit
- Annual leave: 15 days
- Medical leave:14 days
- EPF, Socso, EIS
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Mobile & internet allowance: RM 150 per month during WFH
- Shift allowance: RM200/monthIT Technical Helpdesk Associate / MS Engineer - SHD (L1) - Japanese SpeakerID:51960
4,500 MYR ~ 5,500 MYRPutrajaya/CyberjayaJob Description
- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly
- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools
- Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises
- Responsible to meet customer SLAs agreed in place
- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction
- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer
management
- Perform ad-hoc tasks as assigned from time to time.Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Shift allowance: RM200/month
