3 Jobs for Putrajaya/Cyberjaya found
【日系大手IT・日勤シフト】ITテクニカルヘルプデスク担当- Internal Customer SupportID:52655
6,100 MYR ~ 7,000 MYRPutrajaya/CyberjayaJob Description
当社はグローバルネットワークサービス、インターネット接続サービス、データセンター、システムインテグレーション事業を行う大手日系通信グループのカスタマーサポートセンターならびにITマネージドサービスセンターとして、ITインフラのモニタリングやテクニカルサポートなどを担っております。この度、さらなる事業拡大のためのITテクニカルヘルプデスク担当としての下記業務に従事いただける方を増員募集いたします。＜業務内容＞主に日本国内の当社グループ社員を対象にサポート対応をいただきます。- 顧客からのニーズやリクエストに対して、電話・メール・チャットにて応答。- マニュアル及び活用可能なツールに基づき、パソコン・アプリケーション・その他の製品・周辺機器の操作または保守に関する技術的なサポートを提供。- 関連するFAQやツールを使用し、適切なトラブルシューティングを実施。問題を特定し、必要に応じてガイドラインに従いながら現場のエンジニア派遣のサポートを行う。- 顧客とのサービスレベル合意書(SLA)を担保。- 顧客の期待値での問題解決を実施出来るように、より高いレベルでの対応を実施。- 顧客管理の為、全ての通話をヘルプデスクデータベース・CRM・発券システムへ正確に記録管理を行う。- その他の随時タスク対応★魅力★・日勤勤務でワークライフバランス重視・早いスピードでの昇給が見込める！・福利厚生・手当が充実！
Benefit
■月給：RM 6,000~ 7,000 (※住宅手当 ：RM1,200、交通費 ：RM300含む）
■雇用形態：正社員
■試用期間：6ヵ月
■勤務時間：8:00-17:00（月～金）
■有給休暇：15日
■病欠休暇：14日
■医療保険加入：あり
■健康診断費用負担：あり
■歯科手当：あり（年間RM750まで）
■ウェルネス手当：あり（年間RM550まで）
■カレンダー：日本のカレンダーに準じる
《その他福利厚生》
・マレーシアまでの片道航空券
・入国後10日間の宿泊施設提供
・会社より税務処理に関する相談・説明対応
・帯同ビザ申請サポートあり ※費用は個人負担要Digital Marketing Executive (E-Commerce) (Remote-working)ID:52986
3,500 MYR ~ 7,000 MYRPutrajaya/Cyberjaya, Sabah, Sarawak, Labuan, Perlis, Perak, Kelantan, Terengganu, Pahang, Malacca, Sentul, Kepong, Segambut, Lembah Pantai, Seputeh, Bandar Tun Razak, Cheras, Bangsar, Mont Kiara, KL Sentral, Ampang, Damansara Heights, Klang, Port Klang, Ampang Jaya, USJ/Subang Jaya, Shah Alam, Cheras, Selayang Baru, Rawang, Taman Greenwood, Seri Kembangan, Banting, Sepang, Semenyih, Chow Kit, Pudu, Seri Petaling, Other Selangor District, Kulim, Sungai Petani, Tanjung Tokong, Tanjung Bungah, Gelugur, Georgetown, Jelutong, Air Itam, Bayan Lepas, Bayan Baru, Batu Maung, Bukit Jambul, Perai, Sebarang Jaya, Butterworth, Bukit Mertajam, Simpang Ampat, Juru, Nibong Tebal, Bukit Minyak, Batu Kawan, Port Dickson, Mantin, Nilai, Johor Bahru, Muar, Senai, Batu Pahat, Other KL District, Other Negeri Sembilan District, Pasir Gudang, Other Johor District, Other Kedah District, Pontian, Segamat, Tangkak, Kluang, Kota Tinggi, Kulai, Mersing, Tebrau, Iskandar Puteri, Bukit Gambir, Skudai, Nusajaya, Gelang Patah, Plentong, Pengerang, Ulu Tiram, Larkin, Sungai Buloh, Bukit Bintang/KLCC, Setiawangsa/Titiwangsa/Setapak/Wangsa Maju, Bandar Sunway/Puchong, Bangi/Kajang, Kota Damansara/Petaling JayaJob Description
- Responsible for managing, testing and implementing optimization strategy in the marketing funnels by using both qualitative and quantitative sources to drive improvement in conversion rate, cart value and customers’ experience.- Actively analyze results and improve on the effectiveness of campaigns through data-driven strategy and KPI focused analysis. Apply learnings across all marketing activities.- Able to troubleshoot and resolve problems with optimization set ups by following procedures and/or applying own judgement with minimal supervision.- Contribute to the development and improvement of the Conversion Optimization Team’s processes and strategies by doing research and providing recommendations to aid in strategic decisions.- Manage and oversee project launches. Ensure that all marketing assets are in place, websites are working perfectly and completed within schedule.- Support other ad-hoc projects as and when required.
Benefit
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IT Technical Helpdesk Associate / MS Engineer - ICS (L1) - Japanese SpeakerID:52656
4,600 MYR ~ 5,500 MYRPutrajaya/CyberjayaJob Description
- Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly- Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools- Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction- Investigate first line incidents assigned and identify the root cause of incidents and problems- Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises- Responsible to meet customer SLAs agreed in place- Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction- Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management- Monitors client infrastructure and solutions
Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
