3 Jobs for Putrajaya/Cyberjaya found
Customer Support - Japanese (Travelling Apps) 【Cyberjaya】ID:56516
7,500 MYR ~ 8,500 MYRPutrajaya/CyberjayaJob Description
【Essential Functions/Core Responsibilities】: • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Benefit
5 days working, 2 days off
-Other benefits disclose during interview
・AL 30 days (includes public holidays)
・MC 8 daysSales Engineer (Chemical)ID:56505
4,000 MYR ~ 6,000 MYRPutrajaya/CyberjayaJob Description
Industry: Sales of chemical products for Semiconductor industryJob Position: Sales Engineer (Chemical)Job Responsibilities:• To maintain & grow existing accounts and establish new business accounts in Semiconductor, LED and other industries.• To visit local and overseas customers at regular bases to participate in joint evaluation and business discussion.• Establish/maintain good contact with customers and related industry to identify new opportunities and expand existing business.• To develop marketing strategies and prepare sales & marketing reports for management review.• To prepare weekly, monthly and other periodical reports required by Management with status update/executive summaries concern as well as course of action to achieve target set.• Follow-up on all sales prospects.• Co-operating with the team and other related parties to achieve the company’s goal.• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to Management.*Job nature is more to sales, mainly taking care of existing customers*Business trip to: KL, Selangor, Penang and overseas*Service coverage area: Whole Malaysia, Taiwan, China and other Asian countries
Benefit
Basic Salary: RM 4,000-6,000
<Allowance>
- Transportation allowance : mileage calculation from home to the office
-Bonus: provided based on company performance
-Company phone or SIM card providedMS Engineer (L1) (Japanese Speaker)ID:56039
4,800 MYR ~ 5,000 MYRPutrajaya/Cyberjaya, Bandar Tun Razak, Bandar Sunway/PuchongJob Description
The role is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. He/she focuses on first line support for standard and low complexity incidents and service requests.Responsibilities• Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly• Provide technical support on operational or maintenance of a personal computers/Applications/ other products/peripherals using documented procedures and available tools• Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction• Investigate first line incidents assigned and identify the root cause of incidents and problems• Use appropriate troubleshooting techniques by using the relevant FAQs and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises• Responsible to meet customer SLAs agreed in place• Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level to resolve the issue to the customer's complete satisfaction• Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management• Monitors client infrastructure and solutions
Benefit
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
