Job Function
Security Engineer, Software Engineer, Application Development Engineer(Web/Mobile), Network Engineer (Operation/Maintenance)
Job Description
1. Client Engagement & Program Ownership• Serve as the main point of contact for assigned clients throughout their CSAT Managed Services engagement.• Understand client needs, business environment, and risk areas to tailor program strategy accordingly.• Build strong relationships with key stakeholders from IT, HR, Compliance, and Leadership teams.• Conduct monthly or quarterly review sessions to present results, insights, and improvement recommendations.2. Program Planning & Execution• Develop annual CSAT program plans, including training roadmaps, phishing simulation calendars, and awareness reinforcement activities.• Configure, maintain, and manage campaigns within the CSAT platform (user onboarding, segmentation, training assignments, notifications).• Ensure timely execution of monthly simulation campaigns and training rollouts.• Continuously monitor program health, identifying potential gaps or areas needing additional attention.3. Phishing Simulation Management• Select phishing templates and attack vectors suitable for the client’s environment and user maturity levels.• Execute monthly phishing campaigns and monitor performance metrics such as click rates, report rates, and repeat offenders.• Analyze behavior patterns across departments, job roles, and risk categories.• Provide recommendations to reduce failure rates and strengthen user vigilance.4. Training Administration & Engagement Tracking• Assign cybersecurity awareness training modules based on relevance, risk, and regulatory requirements• Monitor employee training progress, overdue rates, and department level engagement trends• Work with clients to drive user participation through communication plans, reminders, and reinforcement messaging• Suggest additional or targeted training content based on observe d risks 5. Reporting & Data Analysis• Download and process data exports from the CSAT platform (Training, phishing, and risk reports)• Analyze data using tolls such as Microsoft Excel (pivot tables, formulas, visualization) • Prepare comprehensive monthly and quarterly reports that highlight:a. Performance trendsb. Human risk indicatorsc. High-risk groups and repeat offendersd. Benchmark comparisons• Deliver clear, data-driven insights in client review meetings6. Continuous Improvement & Knowledge Development• Stay updated with the latest phishing trends, social engineering tactics, and cybersecurity awareness best practices• Recommend program enhancements or additional initiatives to strengthen client security culture • Continuously improve internal templates, reporting frameworks, and delivery processes • Contribute feedback to internal team to evolve company's CSAT methodology
Benefit
Salary range: RM3,800 - RM4,000
<Leaves>
• AL: 14 days
• SL: 14 days
<Other benefits>
• Annual medical benefits
• Bonus (Depending on company performance and individual performance)
• Insurance coverage
*More details will be shared during the interview session