Overview

• Salary

  3,800 MYR ~ 4,000 MYR

• Industry

  Software/Information Processing, IT/Telecommunications

• Job Description

  1. Client Engagement & Program Ownership
  • Serve as the main point of contact for assigned clients throughout their CSAT Managed Services engagement.
  • Understand client needs, business environment, and risk areas to tailor program strategy accordingly.
  • Build strong relationships with key stakeholders from IT, HR, Compliance, and Leadership teams.
  • Conduct monthly or quarterly review sessions to present results, insights, and improvement recommendations.
  
  2. Program Planning & Execution
  • Develop annual CSAT program plans, including training roadmaps, phishing simulation calendars, and awareness reinforcement activities.
  • Configure, maintain, and manage campaigns within the CSAT platform (user onboarding, segmentation, training assignments, notifications).
  • Ensure timely execution of monthly simulation campaigns and training rollouts.
  • Continuously monitor program health, identifying potential gaps or areas needing additional attention.
  
  3. Phishing Simulation Management
  • Select phishing templates and attack vectors suitable for the client’s environment and user maturity levels.
  • Execute monthly phishing campaigns and monitor performance metrics such as click rates, report rates, and repeat offenders.
  • Analyze behavior patterns across departments, job roles, and risk categories.
  • Provide recommendations to reduce failure rates and strengthen user vigilance.
  
  4. Training Administration & Engagement Tracking
  • Assign cybersecurity awareness training modules based on relevance, risk, and regulatory requirements
  • Monitor employee training progress, overdue rates, and department level engagement trends
  • Work with clients to drive user participation through communication plans, reminders, and reinforcement messaging
  • Suggest additional or targeted training content based on observe d risks
  
  5. Reporting & Data Analysis
  • Download and process data exports from the CSAT platform (Training, phishing, and risk reports)
  • Analyze data using tolls such as Microsoft Excel (pivot tables, formulas, visualization)
  • Prepare comprehensive monthly and quarterly reports that highlight:
  a. Performance trends
  b. Human risk indicators
  c. High-risk groups and repeat offenders
  d. Benchmark comparisons
  • Deliver clear, data-driven insights in client review meetings
  
  6. Continuous Improvement & Knowledge Development
  • Stay updated with the latest phishing trends, social engineering tactics, and cybersecurity awareness best practices
  • Recommend program enhancements or additional initiatives to strengthen client security culture
  • Continuously improve internal templates, reporting frameworks, and delivery processes
  • Contribute feedback to internal team to evolve company's CSAT methodology