Job Description
- Planning, design, assessing and mitigating risks, consistent configuration and deployment of network security solutions, with ownership of the delivery process for the entire product/service lifecycle.- Responsible for driving sales by assisting sales team to act as a technical resource throughout the sales cycle.- To provide technical assistance during the sales process for demo or proof of concepts to meet customer business requirements.- Provide excellent customer service to internal and external clients, including response to escalations, proactively follow up with customers of network security issues, assessing and communicating business impact.- Work closely with the technical helpdesk team to answer, escalate and resolve customer’s technical issues.- To lead and guide other team members on network deployment, troubleshooting and security best practices.- Provide fast isolation and resolution of Firewall, WAF, network routing, switching, security, wireless, VPN issues.- Provide good judgment in solving problems as well as identifying problems in advance, and proposing solutions.- Create and maintain up to date documentation of the network security solutions, detailing configuration of deployed solutions.- Actively involved, organized, reliable and accountable.- Ability and desire to learn and grow independently as well as in a team.- Multitasking ability to manage time well and meet multiple deadlines in a hectic environment.
Benefit
AL
< 2 years : 16 days
2y to 5y : 18 days
>5 years : 21 days
ML
< 2 years : 14 days
2y to 5y : 18 days
>5 years : 22 days
Benefits:
- Petrol Allowance
- Handphone Allowance
- Onsite Allowance
- Office Parking Subsidy
- Contractual Bonus: 1 month
- Optical & Dental Claims
- Health Screening
- Medical Claims
- Hospitalization - medical card
- Hospitalization: Cover employee, spouse & child.
- Outpatient clinic: Cover employee, spouse & child.
- Group Term Life Insurance