3 Jobs - Career Change in Malaysia: The Best Job Listings for Store/Branch Management Positions
Senior Operation Manager ID:58417
8,000 MYR ~ 18,000 MYROther Kedah DistrictJob Description
This senior operation manager is responsible for overseeing the overall performance and operations of multiple retail outlets within the chain.This role ensures that stores meet sales targets, deliver excellent customer service, maintain operational efficiency, and comply with company policies. The role provides leadership, strategic direction, and operational support to store managers, driving business growth and customer satisfaction. 1. Develop and implement operational policies, procedures, and best practices to drive efficiency and effectiveness. 2. Develop and implement operational strategies to achieve sales, profitability, and customer service objectives.3. Lead, coach, and support store managers in achieving performance targets and maintaining high operational standards.4. Monitor sales performance, inventory levels, shrinkage, and operational KPIs; prepare reports and recommend corrective actions. 5. Optimize staff scheduling, manpower planning, and workforce productivity across outlets. 6. Drive visual merchandising standards, store layouts, and promotional campaigns to maximize customer engagement and sales. 7. Implement cost-control measures to improve operational efficiency and profitability.8. Coordinate with supply chain, marketing, finance, and HR to ensure smooth operations and alignment with corporate goals. 9. Conduct regular store visits to monitor performance, identify issues, and provide on-site guidance.10. Lead business expansion initiatives including new store openings, renovations, and process rollouts.
Benefit
- 8 days AL, nego
- 8 days MC, nego
- Company car provided
- Car maintenance claimable (company car)
- Petrol Allowance (company car)
- Mobile Allowance
- Toll claimable (Company car)
- 13th fixed month Bonus
- Performance bonus (depends)Operations Manager (Digital Gold Platform) ID:58435
8,000 MYR ~ 10,000 MYRSeputehJob Description
Platform & Transaction Operations • Oversee all end-to-end operational processes for the Digital Platform (buying, selling, redemption, storage, settlement). • Ensure accurate and timely execution, reconciliation, and settlement of digital transactions. • Monitor platform activities to detect anomalies, system errors, or fraudulent transactions. • Liaise with custodians, vaulting partners, insurers to ensure proper handling of gold assets. • Coordinate physical redemption processes, including customer verification and logistics. Compliance & Risk Management • Ensure operations comply with regulatory requirements (financial services, Shariah compliance if applicable, AML/CFT, KYC). • Maintain operational controls and procedures to mitigate risks in digital operations. • Collaborate with Compliance teams on audits, reporting, and regulatory submissions. Customer & Partner Support • Manage customer queries related to transactions, redemption, and operational issues. • Serve as a point of contact for vaulting and payment gateway partners. • Monitor and improve customer experience by reducing operational friction. Process & Efficiency Management • Develop and optimize standard operating procedures (SOPs) for digital operations. • Implement process automation and operational scalability improvements. • Track key operational KPIs (transaction success rates, settlement timelines, error rates). Cross-Functional Collaboration • Work with Technology teams to resolve system issues and enhance platform stability. • Coordinate with Finance on transaction reconciliation, reporting, and audits. • Support Product and Strategy teams on new feature launches, ensuring operational readiness.
Benefit
Basic: ~RM8,000 - RM10,000
<Others>
• AL: 8 days / 10 days / 12 days
• SL: 14 days / 18 days / 22 days
• Annual bonus
• Annual increment
• Medical insurance
• Dental claim/medical checkupStore Manager (Retail)ID:58354
6,000 MYR ~ 8,000 MYRSeputeh, USJ/Subang Jaya, Kota Damansara/Petaling JayaJob Description
1. Store Operations· Ensure smooth day-to-day store operations in compliance with company SOPs.· Maintain store cleanliness, display standards, and visual merchandising according to brand guidelines.· To report to and assist the Area Manager in managing day-to-day retail operation of the assigned branches.· To ensure proper maintenance of account, cash flow and sales records by cashier.· To enforce the internal control procedure in order to reduce stock / monetary leakage from the operating retail outlet.· To improve and enforce the SOPs in order to have a tighter, more effective and profitable operation· To ensure and guide all branch staff to carry out their duties and responsibilities as detailed in the branch operation.· To undertake other responsibilities assigned by the branch management from time to time.2. Team Management· Recruit, train, and develop store staff to enhance product knowledge and selling skills.· Conduct regular performance evaluations, monitor staff working performance and provide coaching.· To provide leadership and direction for the respective retail outlet.· To create, motivate and encourage a "teamwork" culture within the retail outlet and the organization as a whole and to instill a sense of commitment and ownership in the team.· To provide guidance and training to retail outlet on retail outlet processes, procedures and business activities according to Standard Operations Procedures (SOPs) and job responsibilities and to achieve set objectives.· To plan and manage day-to-day operations of the retail outlet, such as preparing monthly duty roster and daily work schedule including effective management of leave application of the retail outlet.· To identify and follow up on the problems encountered by staff.· To ensure staff fulfill their job responsibilities and adhere to the Company's policies and procedures.3. Financial Management/Sales Strategies· To ensure sales turnover and gross profit margin meets or exceeds the Company's objectives.· To assist the superior in setting annual and monthly sales targets for the respective retail outlet.· To manage expenses of the respective retail outlet within the budget that has been allocated by the Company.· To keep note of monthly inventory value according to the assigned value.· To expedite all the necessary monthly Branch Report for submission to the superior.4. Customer Service· To solve customers' complaints quickly and efficiently in accordance to the Company's policies and procedures and ensure the same complaints will not repeat in the future.· To ensure that staff provide excellent customer service to all customers and employees at all levels.· To improve merchandise, window display, retail outlet and service facilities based on customers' constructive suggestions.
Benefit
Basic: ~RM6,000 - RM8,000
• Commission-based
<Others>
• AL
• SL
• Annual bonus
• Annual increment
• Medical insurance
• Dental claim/medical checkup
