4 Jobs for Retail found
Customer Service Administrator (KLIA2)ID:56587
3,150 MYR ~ 4,150 MYRSepangJob Description
・Manage tour group operations: Achieve the Monthly Tour Group Sales Target through various strategies such as disseminating in-store promotions, engaging Tour Group Leaders in chat groups, recruiting new Tour Group Leaders for customer database expansion. Execute Tour Group Leaders Incentive programs in compliance with Company Policies.・Deliver exceptional customer service: Provide prompt and courteous support across various channels via phone, email, or chat including tour groups to address inquiries, troubleshoot issues, and ensure customer satisfaction. Oversee customer storage and lost items in accordance with MAHB and company regulations and procedures.・Manage customer feedback and complaints: Manage all customer complaints or feedback, providing suitable solutions or alternatives in a timely manner, regardless of whether they originate from tour groups, online platforms, or walk-ins. Follow up to ensure resolution.・Maintain product knowledge: Gain a deep understanding of the company's products or services to effectively assist customers and answer questions accurately.・Perform administrative tasks: Manage daily and monthly administrative duties related to sales, commissions, cash handling, data entry, reports including customer & tour group feedback, and other assigned tasks.
Benefit
・Basic = RM 2,500 ~ 3,500
・Transport Allowance = RM 450
・Meal Allowance = RM 200
・Incentive = RM 0 ~ RM 650 (Variable, depending on the monthly overall store sales)
・OT Pay
・Normal Day = OT hours x1.5
・Rest Days = OT hours x 2.0
・Public Holiday = OT hours x 3.0
・Company handphone provided
・AL: 14 days
・MC: 14 days
・Medical Insurance Coverage
・Dental Coverage = RM 300
・Staff Discount
・Birthday Token
・Milestone Service:
・3 years (entitle to insurance coverage for dependents)
・5 years (RM 1000)
・10 years (RM 3000)
・Company event for every main festival (Raya, CNY and Deepavali)
** Season Parking RM160/monthly under personal costTechnical AdvisorID:57134
5,000 MYR ~ 6,400 MYRBukit Bintang/KLCCJob Description
【Job Responsibilities】In summary, this is a after sales role, this candidate need to handle walk-in customer for repairing, polishing, maintenance, etc service. Below are the detailed job scope. 1. Maintenance of watches- Provide inspection service in order to identify problems with watches. Ensure the follow up of the intervention of AP watches by analyzing daily report synchronized between the boutique and customer service department.- Complete simple interventions such as bracelet changes or adjustments, check of waterproofness and accuracy, battery change and time setting.- Manage the stock inventory related to repairs inclusive of procurements.- Able to use the different technical and IT applications related to Aftersales operation (M3, Ultraquick, CRM, etc.).2. Customer Experience and Service & Business Development- Provide reliable, accurate and first class customer service.- Build strong rapport with prospects and clients in contact with the boutique.- Complete some sales transactions and advise customers on product information.- Contribute to maintain store appearance,- Participate actively in Customer Relationship Management data collection.- Ensure the welcoming of the aftersales customers and all related task.- Complete simple interventions such as bracelet changes or adjustments, check of waterproofness and accuracy, battery change and time setting.- Manage the stock inventory related to repairs inclusive of procurements.- Communicate the expectations of existing clients, managed through customer service experience linked to the triage, repair and maintenance of owned timepieces as directed by CS Department.- Welcome of new clients, through passion, creation and follow-up of Customer Experience providing staff with technical support, communicated in customer identified terms knowledge & information linked to luxury, experience and high watchmaking.- Triage Client owned watches for service and / or replace strap & links as directed and validated by CS Department.- To provide support and presence for certain events.3. Training for Boutique Associates- Provide training to boutique staff. This includes training on:-- Movements’ characteristics, materials, performances of both AP and the competition.- Improve confidence and credibility of staff through coaching and direct support.- Embody the craftsmanship and brand legitimacy in the Boutique, identifying ways to add value and ensure the best customer experience.- Be the voice of the customer, sharing constructive information with Retail and CS Management.- Customer Service Administration: Quick Estimate. Registration, acknowledgement, flow follow up, nursing calls as part of Client Care experience, invoicing and closing of Repair & Spare Parts.- Prepare and triage timepieces for estimation as directed by CS Department requirements.- Responsible for the accuracy of Boutique Spare Parts monthly inventory.- Perform strap change, link removal as trained and directed by CS.4. Operations- Update KPI Dashboard.- Update Traffic Report and Traffic Analysis Report.- Generate sales and after-sales invoices.- Maintain boutique filing system.- Manage appointments for sales / after sales team.- Attend boutique’s emails and calls.- Prepare third party collection and delivery of stock between the Boutique and the CS Service Centre.- Receive and check on stock deliveries.- Manage cash claims, reimbursements and coordinate with third party collection.- Coordinate orders for the Boutique eg carrier bags, stationary, florist.- Perform stock count and ensure accuracy of inventory.- Assist in roster planning.- Respond to ad-hoc assignments in a timely manner.5. Branding- Manage inventory for branding supplies.- Assist with boutique set-up for campaigns.6. Finance- To assist in any Finance-related issues e.g send documents to office and stock take.
Benefit
Grooming Allowance
Annual leave
Medical leave
Group insurance
Dental entitlement
Health screening
Vision care coverage
Travel claim (hotel & flights)
Corporate phone (upon confirmation)
External training provided
Quarter bonus (upon target hit)
Annual bonus (upon target hit)
No commissionSales Staff in Retail StoreID:55975
3,700 MYR ~ 4,000 MYRBukit Bintang/KLCCJob Description
- Greet customers warmly and provide assistance with their shopping needs.- Offer product information, recommendations, and answer questions to enhance the customer experience.- Handle customer complaints and returns professionally, ensuring customer satisfaction.- Maintain a thorough understanding of the store’s products, including features, benefits, and brand information.Stay updated on new arrivals, promotions, and trends in the branded goods market.- Participate in store promotions and marketing campaigns.- Conduct inventory checks and ensure products are displayed neatly and attractively.Store Maintenance:- Ensure the store environment is clean, organized, and visually appealing.Handle cash register transactions accurately and process payments efficiently.- Taking photos of products and managing product listings across multiple eCommerce platforms- Reply to online enquiries and arrange shipment or collections with customers- Learn and master appraiser's skill set to assess value of luxury goods across multiple brands, based on authenticity and condition
Benefit
- 10 days annual leave (+ 1 day every year)
- Overtime allowance
- Medical insurance (after completion of trial period)
- Bonuses based on company performance and individual performance (once a year)
- Annual salary assessment (linked to performance)Appraiser(Luxury Goods)ID:55976
3,700 MYR ~ 4,000 MYRBukit Bintang/KLCCJob Description
- Verifying the authenticity of designer items by examining their features, such as logos, stitching, and materials, and using specialized tools or techniques.- Evaluating the condition of the items to determine their value. This involves checking for any wear and tear, damages, or repairs that may affect the item's worth.- Setting prices based on the item's authenticity, condition, brand, and market demand. This requires knowledge of current trends and market values for different brands and products.- Keeping up-to-date with trends, new releases, and changes in the fashion industry to ensure accurate assessments and valuations.- Assisting customers with inquiries, providing information about the authenticity and value of items, and offering advice on buying or selling pre-owned goods.- Learn and master appraiser's skill set to assess value of luxury goods across multiple brands, based on authenticity and condition- Answering to phone and whatsapp enquiries of customers looking to sell their pre-loved goods- Build trust and develop long-term relationships with customers, providing excellent service and support to clients- Achieve monthly target for purchasing of goods- No penalty if sell fake
Benefit
- 10 days annual leave (+ 1 day every year)
- Overtime allowance
- Medical insurance (after completion of trial period)
- Bonuses based on company performance and individual performance (once a year)
- Annual salary assessment (linked to performance)
