5 Jobs for Retail found
Technical AdvisorID:57134
5,000 MYR ~ 6,400 MYRBukit Bintang/KLCCJob Description
【Job Responsibilities】In summary, this is a after sales role, this candidate need to handle walk-in customer for repairing, polishing, maintenance, etc service. Below are the detailed job scope. 1. Maintenance of watches- Provide inspection service in order to identify problems with watches. Ensure the follow up of the intervention of AP watches by analyzing daily report synchronized between the boutique and customer service department.- Complete simple interventions such as bracelet changes or adjustments, check of waterproofness and accuracy, battery change and time setting.- Manage the stock inventory related to repairs inclusive of procurements.- Able to use the different technical and IT applications related to Aftersales operation (M3, Ultraquick, CRM, etc.).2. Customer Experience and Service & Business Development- Provide reliable, accurate and first class customer service.- Build strong rapport with prospects and clients in contact with the boutique.- Complete some sales transactions and advise customers on product information.- Contribute to maintain store appearance,- Participate actively in Customer Relationship Management data collection.- Ensure the welcoming of the aftersales customers and all related task.- Complete simple interventions such as bracelet changes or adjustments, check of waterproofness and accuracy, battery change and time setting.- Manage the stock inventory related to repairs inclusive of procurements.- Communicate the expectations of existing clients, managed through customer service experience linked to the triage, repair and maintenance of owned timepieces as directed by CS Department.- Welcome of new clients, through passion, creation and follow-up of Customer Experience providing staff with technical support, communicated in customer identified terms knowledge & information linked to luxury, experience and high watchmaking.- Triage Client owned watches for service and / or replace strap & links as directed and validated by CS Department.- To provide support and presence for certain events.3. Training for Boutique Associates- Provide training to boutique staff. This includes training on:-- Movements’ characteristics, materials, performances of both AP and the competition.- Improve confidence and credibility of staff through coaching and direct support.- Embody the craftsmanship and brand legitimacy in the Boutique, identifying ways to add value and ensure the best customer experience.- Be the voice of the customer, sharing constructive information with Retail and CS Management.- Customer Service Administration: Quick Estimate. Registration, acknowledgement, flow follow up, nursing calls as part of Client Care experience, invoicing and closing of Repair & Spare Parts.- Prepare and triage timepieces for estimation as directed by CS Department requirements.- Responsible for the accuracy of Boutique Spare Parts monthly inventory.- Perform strap change, link removal as trained and directed by CS.4. Operations- Update KPI Dashboard.- Update Traffic Report and Traffic Analysis Report.- Generate sales and after-sales invoices.- Maintain boutique filing system.- Manage appointments for sales / after sales team.- Attend boutique’s emails and calls.- Prepare third party collection and delivery of stock between the Boutique and the CS Service Centre.- Receive and check on stock deliveries.- Manage cash claims, reimbursements and coordinate with third party collection.- Coordinate orders for the Boutique eg carrier bags, stationary, florist.- Perform stock count and ensure accuracy of inventory.- Assist in roster planning.- Respond to ad-hoc assignments in a timely manner.5. Branding- Manage inventory for branding supplies.- Assist with boutique set-up for campaigns.6. Finance- To assist in any Finance-related issues e.g send documents to office and stock take.
Benefit
Grooming Allowance
Annual leave
Medical leave
Group insurance
Dental entitlement
Health screening
Vision care coverage
Travel claim (hotel & flights)
Corporate phone (upon confirmation)
External training provided
Quarter bonus (upon target hit)
Annual bonus (upon target hit)
No commissionRetail Outlet Store ManagerID:56951
4,000 MYR ~ 5,000 MYRMalacca, Sentul, Kepong, Segambut, Lembah Pantai, Seputeh, Bandar Tun Razak, Cheras, Bangsar, Mont Kiara, KL Sentral, Ampang, Damansara Heights, Klang, Port Klang, Ampang Jaya, USJ/Subang Jaya, Shah Alam, Cheras, Selayang Baru, Rawang, Taman Greenwood, Seri Kembangan, Banting, Sepang, Semenyih, Chow Kit, Pudu, Seri Petaling, Other Selangor District, Port Dickson, Mantin, Nilai, Johor Bahru, Muar, Senai, Batu Pahat, Other KL District, Other Negeri Sembilan District, Pasir Gudang, Other Johor District, Pontian, Segamat, Tangkak, Kluang, Kota Tinggi, Kulai, Mersing, Tebrau, Iskandar Puteri, Bukit Gambir, Skudai, Nusajaya, Gelang Patah, Plentong, Pengerang, Ulu Tiram, Larkin, Sungai Buloh, Bukit Bintang/KLCC, Setiawangsa/Titiwangsa/Setapak/Wangsa Maju, Bandar Sunway/Puchong, Bangi/Kajang, Kota Damansara/Petaling JayaJob Description
■Company Introduction: Well-known Japanese online and retail second-hand shop that allows citizens practice the concept of “recycle & reuse”. Wide range of categories including apparel, miscellaneous household goods, Sporting goods, instruments are all preloved from Japan, all in one store. Clean, neat and well-organized store environment, welcoming everyone to have a great shopping experience. ■Job Scopes:Store Management- Ensure the inventory are sufficient.- Dealing with warehouse for inventory ordering and shipment process.- Ensure the store environment is in good condition and up to standard.- Responsible to secure customers’ personnel Manpower / Staff Management:- Responsible to set up and plan for the shift rotation.- Planning for SOP that precisely for the outlet setting. - Encourage and motivate employees to promote growth and development of their productivity in work place.Cash Management- Managing the cash flow of the retail stores.- Reporting the sales amount to the respective PIC. -After joining the company, job scope shall change accordingly to the promotion as follows:① Learning the work of a store from joining as a staff, from cash registering to delivery of goods② Management of shift readers, keys, cashiers, and tasks are put together to collect work instructions③ Administer as an assistant manager④ To manage as a manager■Work location：As for the work location, it depends on which store you are assigned to, so you will work at a location designated by BOK (can be discussed).
Benefit
-Saraly;RM4000-RM5000
- Working hours
1 week 5 days work (offday depend on Store Manager planning)
* Managers cannot fixed offday on weekend because we are retail, not Office style)
A shift: 9:30am to 6:30pm
B shift: 9:30am to 10:30pm (2hours break)
C shift: 1:30am to 10:30pm
*However, our manager takes turn to be Shift Manager every day.
*If this candidate is Shift Manager on the day, his/her working shift is 9:00am to 6:00am because he/she has to open door for staff and cashier & man power preparation.(1 week averagely 2 day)
*B shift only for necessary/emergency purpose only.
-Transportation Allowance RM300
（If exceed 15km, then we calculate RM0.20 per km, this one maximum amount is RM300）
-Mobile Allowance RM50
-Late Shift and Holiday Allowance
-AL8-16days
-ML14-22days
-Compassionate Leave
-Performance Bonus(Depend on the business situation)
-EPF,SOCSOSales Staff in Retail StoreID:55975
3,700 MYR ~ 4,000 MYRBukit Bintang/KLCCJob Description
- Greet customers warmly and provide assistance with their shopping needs.- Offer product information, recommendations, and answer questions to enhance the customer experience.- Handle customer complaints and returns professionally, ensuring customer satisfaction.- Maintain a thorough understanding of the store’s products, including features, benefits, and brand information.Stay updated on new arrivals, promotions, and trends in the branded goods market.- Participate in store promotions and marketing campaigns.- Conduct inventory checks and ensure products are displayed neatly and attractively.Store Maintenance:- Ensure the store environment is clean, organized, and visually appealing.Handle cash register transactions accurately and process payments efficiently.- Taking photos of products and managing product listings across multiple eCommerce platforms- Reply to online enquiries and arrange shipment or collections with customers- Learn and master appraiser's skill set to assess value of luxury goods across multiple brands, based on authenticity and condition
Benefit
- 10 days annual leave (+ 1 day every year)
- Overtime allowance
- Medical insurance (after completion of trial period)
- Bonuses based on company performance and individual performance (once a year)
- Annual salary assessment (linked to performance)Appraiser(Luxury Goods)ID:55976
3,700 MYR ~ 4,000 MYRBukit Bintang/KLCCJob Description
- Verifying the authenticity of designer items by examining their features, such as logos, stitching, and materials, and using specialized tools or techniques.- Evaluating the condition of the items to determine their value. This involves checking for any wear and tear, damages, or repairs that may affect the item's worth.- Setting prices based on the item's authenticity, condition, brand, and market demand. This requires knowledge of current trends and market values for different brands and products.- Keeping up-to-date with trends, new releases, and changes in the fashion industry to ensure accurate assessments and valuations.- Assisting customers with inquiries, providing information about the authenticity and value of items, and offering advice on buying or selling pre-owned goods.- Learn and master appraiser's skill set to assess value of luxury goods across multiple brands, based on authenticity and condition- Answering to phone and whatsapp enquiries of customers looking to sell their pre-loved goods- Build trust and develop long-term relationships with customers, providing excellent service and support to clients- Achieve monthly target for purchasing of goods- No penalty if sell fake
Benefit
- 10 days annual leave (+ 1 day every year)
- Overtime allowance
- Medical insurance (after completion of trial period)
- Bonuses based on company performance and individual performance (once a year)
- Annual salary assessment (linked to performance)Advertising & Promotion Senior ExecutiveID:54070
4,000 MYR ~ 5,500 MYRBukit Bintang/KLCCJob Description
Advertising and Promotion----------------------• To coordinate and implement assigned advertising and promotions projects as well as public relations effort to meet the overall objectives of the Mall.• To help identify, plan, and organize suitable themed promotions for the Mall to achieve strong brand identity and positioning, at the same time maintain strong market presence.• To evaluate feasibility of every promotional against Company’s policies, objectives, and target market.• To conduct market research and compiling figures or statistics towards the preparation of advertising and promotion plans.• To monitor and evaluate effectiveness of the promotion against existing policies, objectives, as well as target market.• To ensure proper implementation and smooth coordination of duties amongst departments and contractors for all promotion events.• Constantly keep abreast of the latest digital innovations and implement on the Mall’s digital platform.• Manage online media campaigns, online advocacy, editorial planning and coordination, community outreach efforts, promotion, and etc.• To assist in the development of monthly newsletter and preparation of mailing list.• Measures performance of digital marketing efforts using web analytics tools i.e. Google Analytics.• To assist in the preparation of press invitations, press releases, press kits and coordinate press gifts for all promotion events.• To attend and provide assistance and support during the actual event as and when required.• To assist in coordinating the photography session of the press conference or any media coverage.• To identify and organize charitable and community related program that will enhance the Mall’s desired public perception.• Managing good rapport with tenants and to provide support, coordination, and recommendation on any store promotions, events, or merchandising display needs.• To assist in managing the customer loyalty program or VIP program into a profitable and long term relationship.• Assist in managing internal communications between the Business Relations team and the tenants.• Assist in managing external communications as well as media and public relations.• Identify and build business relationships with strategic partners i.e. government agencies, tourism related bodies, charity / volunteer organizations, corporate organizations, and etc. for joint promotions or sponsorship opportunities.• To handle all correspondence and administration of concept proposals, promotional license agreements, DBKL submissions, visual submissions for refund of security deposit.• To keep an updated list of media contacts and maintain good media relations at all times. • To maintain an orderly library of all events, projects and promotion activities, news articles, magazine advertisements, photographs, slides, artworks, leaflets, and etc.• To tabulate and maintain an accurate record of all expenses incurred within advertising, promotions, public relations, VMD, and any other operational matters. Visual Merchandising-----------------• To assist in developing innovative ideas and creative concepts that support the promotional efforts.• To liaise with suppliers and display contractors on the materials, cost, timing, schedule, coordination works, as well as final set-ups for the merchandising / decorations of the Mall.• To monitor set-up and dismantling works to ensure promotional guidelines are adhered to.• To coordinate with advertising agency for visualization and concept for all collaterals, promotion materials, advertising and publicity materials.• To ensure the control quality standards for all visual displays are in accordance with the existing policies, objectives, and identity of the Mall.• To maintain and upkeep an inventory of all VMD work tools, equipment, materials, props, decorations in good working condition.
Benefit
Transportation allowance
- Company phone will be provided / mobile phone allowance
- Company insurance
- Medical (inpatient)
- AL
- MC
- Medical claim
