7 Jobs for Retail found
Customer Service Administrator (KLIA2)ID:55184
3,300 MYR ~ 2,650 MYRSepang工作内容
As a member of our family-owned business, you will responsible in ensuring customer satisfaction and facilitating smooth interactions between our organization and its clients. Your primary responsibility will be to handle inquiries, resolve issues, and provide exceptional support to customers through various communication channels. As Customer Service Administrator, you will• Customer Support: Provide prompt and courteous assistance to customers via phone, email, chat, and other communication channels.• Issue Resolution: Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.• Order Processing: Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.• Product Knowledge: Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.• Documentation: Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.• Communication: Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.• Feedback Collection: Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.• Process Improvement: Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.• Compliance: Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.
福利制度
・Basic = RM 2,000
・Transport Allowance = RM 450
・Meal Allowance = RM 200
・Incentive = RM 0 ~ RM 650 (Variable, depending on the monthly overall store sales)
・OT Pay
・Normal Day = OT hours x1.5
・Rest Days = OT hours x 2.0
・Public Holiday = OT hours x 3.0
・Company handphone provided
・AL: 14 days
・MC: 14 days
・Medical Insurance Coverage
・Dental Insurance Coverage
・Staff Discount
・Birthday Token
・Milestone Service:
・5 years (RM 1000)
・10 years (RM 3000)
・Company event for every main festival (Raya, CNY and Deepavali)
・Year End Celebration on December
・Engagement activities by quarterly with management approval
** Season Parking RM140/monthly under personal cost【URGENT】Project Manager (F&B)ID:54357
7,500 MYR ~ 10,000 MYRBangsar工作内容
Job scope includes but not limited to:- Attend meeting with clients for the construction project- Liaise with supportive staff, Manager or Japan HQ for project planning- Send a request for interior design to Japan HQ (basically design will be handled by Japan side)- Coordinate with stakeholders and manage the project schedule- Liaise with contractors and supervise the operators at site - Follow up the construction progress time to time and make sure it is as scheduled.
福利制度
Basic salary : RM 7,000 - RM9,500
- Car allowance
- Company phone will be provided
<Benefit>
AL & MC
Medical allowance
Insurance
Bonus : once a year (subject to company performence)Training ManagerID:54903
8,000 MYR ~ 12,000 MYRShah Alam工作内容
- To conduct dealer training needs analysis (TNA) and formulate strategies to improve dealer service quality through Soft Skills Training that meet market situation- To plan annual training targets and schedule and to ensure proposer execution as intended- To implement training plan in accordance with company program and direction- To conduct - demand Soft Skills Training such as Management and Communication, Product, relevant Sales & Customer Satisfaction Index (SSI & CSI) courses to meet market situation- To conduct on-site evaluation of dealer or dealer personnel skill level as part of ensuring their competency level meets company desired standard- To evaluate trainees competency and to report on evaluation results and findings to Management - To initiate and monitor training improvement activities
福利制度
• Annual leave
• EPF, SOCSO, Medical Leave
• Outpatient coverage
• Dental, Wellness (gym, yoga class etc), optical
• Clinic visitAppraiser(Luxury Goods)ID:54525
3,700 MYR ~ 4,000 MYRBukit Bintang/KLCC工作内容
- Learn and master appraiser's skill set to assess value of luxury goods across multiple brands, based on authenticity and condition- Answering to phone and whatsapp enquiries of customers looking to sell their pre-loved goods- Build trust and develop long-term relationships with customers, providing excellent service and support to clients- Achieve monthly target for purchasing of goods- No penalty if sell fake
福利制度
- 10 days annual leave (+ 1 day every year)
- Overtime allowance
- Medical insurance (after completion of trial period)
- Bonuses based on company performance and individual performance (once a year)
- Annual salary assessment (linked to performance)【Bukit Bintang】Optician/OptometristID:53709
4,200 MYR ~ 6,000 MYRBukit Bintang/KLCC工作内容
Based at Lot10 based in Bukit BintangYour main duty is to liaise with walk-in customers to do eyesight measurement and process/adjust the glasses upon requests. Sometimes to help other Sales staff.Job details:-Service providing to walk-in customers-Inventory control, Supporting other staff-To explain & suggest the products for customers-Measuring customers' eyesight and processing glasses upon customers' requests-Perform vision test and analyze result-To promote sales on all range of product categories (Frame, Sunglasses, Lenses and Contact Lenses)-Perform lens edging, fitting and frame adjustment-Report the sales condition or any issues to Manager
福利制度
Basic salary 4,200 - 6,000
Socso, EPF
【OT Allowance】
Normal day, over 1h and more, 1 time of hourly pay
*(Monthly Basic Salary / 26 days / 8 hours) x No. of Hours
Public holiday, 1 hour and more, 2 times of hourly pay
*(Monthly Basic Salary / 26 days / 8 hours) x 2 times x No. of Hours
【Medical allowance 】
You can claim up to RM1,000 per year (subject to conditions)
【Food Allowance for promotional works outside office】
RM20.00 per meal
【Performance appraisal, Annual bonus and Annual increment】
Depends on company/individual performance
【Annual Leave】
Less than 2 years -> 8 days
2 years to 5 years -> 12 days
5 years and above -> 16days
【Incentive/commission】
Achieve store sales target RM100
Achieve individual sales target RM100
Eyeglass production 50 cases RM50
50 eye checks RM50
No tardiness/absence (no use of MC) RM50
You have a chance to go to Japan(Hokkaido) to have training
The company can consider paying Japanese school fee for employee *Bond 2 years contract *Applicants onlyAdvertising & Promotion Executive AssistantID:54070
3,500 MYR ~ 5,000 MYRBukit Bintang/KLCC工作内容
Advertising and Promotion----------------------• To coordinate and implement assigned advertising and promotions projects as well as public relations effort to meet the overall objectives of the Mall.• To help identify, plan, and organize suitable themed promotions for the Mall to achieve strong brand identity and positioning, at the same time maintain strong market presence.• To evaluate feasibility of every promotional against Company’s policies, objectives, and target market.• To conduct market research and compiling figures or statistics towards the preparation of advertising and promotion plans.• To monitor and evaluate effectiveness of the promotion against existing policies, objectives, as well as target market.• To ensure proper implementation and smooth coordination of duties amongst departments and contractors for all promotion events.• Constantly keep abreast of the latest digital innovations and implement on the Mall’s digital platform.• Manage online media campaigns, online advocacy, editorial planning and coordination, community outreach efforts, promotion, and etc.• To assist in the development of monthly newsletter and preparation of mailing list.• Measures performance of digital marketing efforts using web analytics tools i.e. Google Analytics.• To assist in the preparation of press invitations, press releases, press kits and coordinate press gifts for all promotion events.• To attend and provide assistance and support during the actual event as and when required.• To assist in coordinating the photography session of the press conference or any media coverage.• To identify and organize charitable and community related program that will enhance the Mall’s desired public perception.• Managing good rapport with tenants and to provide support, coordination, and recommendation on any store promotions, events, or merchandising display needs.• To assist in managing the customer loyalty program or VIP program into a profitable and long term relationship.• Assist in managing internal communications between the Business Relations team and the tenants.• Assist in managing external communications as well as media and public relations.• Identify and build business relationships with strategic partners i.e. government agencies, tourism related bodies, charity / volunteer organizations, corporate organizations, and etc. for joint promotions or sponsorship opportunities.• To handle all correspondence and administration of concept proposals, promotional license agreements, DBKL submissions, visual submissions for refund of security deposit.• To keep an updated list of media contacts and maintain good media relations at all times. • To maintain an orderly library of all events, projects and promotion activities, news articles, magazine advertisements, photographs, slides, artworks, leaflets, and etc.• To tabulate and maintain an accurate record of all expenses incurred within advertising, promotions, public relations, VMD, and any other operational matters. Visual Merchandising-----------------• To assist in developing innovative ideas and creative concepts that support the promotional efforts.• To liaise with suppliers and display contractors on the materials, cost, timing, schedule, coordination works, as well as final set-ups for the merchandising / decorations of the Mall.• To monitor set-up and dismantling works to ensure promotional guidelines are adhered to.• To coordinate with advertising agency for visualization and concept for all collaterals, promotion materials, advertising and publicity materials.• To ensure the control quality standards for all visual displays are in accordance with the existing policies, objectives, and identity of the Mall.• To maintain and upkeep an inventory of all VMD work tools, equipment, materials, props, decorations in good working condition.
福利制度
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Sales Executive/Sales Manager - Retail & Online (KL)ID:53734
3,500 MYR ~ 9,000 MYRBukit Bintang/KLCC工作内容
-To identify market requirements and grow the business.-Responsible for detailed channel management and dealers’ target.-To monitor and build market shares in the market.-To lead dealers to achieve key performance measures and solve their inquiries on products, promotions and after-sales services.-To maximize brand presence and awareness in the market.-To manage channel development and relationship management.
福利制度
-Got commission
-Follow ALL KL public holidays; If public holidays fall on Saturday, there will be an additional one-day replacement leave
-Free parking
-AEON birthday voucher worth RM 150
-Medical claim
-Snacks and tidbits in the pantry
-Monthly birthday celebration
-Staff purchase discount
-Festive gifts such as CNY and Mid-Autumn Festival
-Quarterly Employee Excellence Award RM 1,500 / RM 500
-Quarterly team building
-5-Year Long Service Award and above
-Annual dinner and etc.