22 Jobs: Job Vacancies for Custmer support/service Positions
Service Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
Benefit
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysOperations Manager(Logistics)ID:60884
7,500 MYR ~ 10,000 MYRPort KlangJob Description
【Job Summary】Manage and oversee warehouse and freight forwarding operations, including export/import and customs clearance, while driving operational efficiency, customer satisfaction, and business growth.【Key Responsibilities】・Oversee daily inbound and outbound warehouse operations, including receiving, storage, order fulfilment, and delivery.・Manage inventory, warehouse space utilization, stock accuracy, and operational productivity.・Coordinate domestic and international shipments by air, sea, and land, including export/import and customs clearance procedures.・Liaise with customs brokers, carriers, shipping lines, and other logistics partners to ensure smooth and timely delivery.・Lead and monitor operational KPIs, resolve operational issues and customer complaints, and maintain high service standards.・Review and improve SOPs and implement lean practices to enhance operational efficiency and reduce operational costs.・Manage departmental budgets, expenses, sales forecasts, and performance against targets while identifying cost-saving opportunities.・Lead and develop the operations team while supporting business development and ensuring compliance with safety, regulatory, and ISO requirements.
Benefit
■Benefits & Allowance
・Annual Leaves : 12 days
・Medical Leaves : 14 days
・EPF, SOSCO
・Medical Claim
・Insurance : Hospitalization & Personal ・Accident and Critical Illness& Term Life
・Uniform is providedForwarding Manager(Logistics)ID:60883
6,000 MYR ~ 8,000 MYRPort KlangJob Description
【Job Summary】Manage and oversee customs brokerage and freight forwarding operations, ensuring efficient shipment handling, customs compliance, team performance, and high-quality customer service.【Key Responsibilities】・Oversee import, export, re-export, transhipment, and customs clearance operations.・Ensure accurate preparation and submission of customs declarations, permits, and supporting documents.・Ensure compliance with Royal Malaysian Customs Department and other relevant authorities.・Liaise with Customs, port authorities, free trade zone authorities, and other relevant parties.・Monitor customs procedures, licenses, exemptions, tariff classifications, duties, taxes, and related requirements.・Manage customer LMW licenses, material lists, bank guarantees, and other compliance records.・Resolve customs and forwarding issues, audits, inspections, disputes, and penalties while minimizing operational risks.・Lead the forwarding team by monitoring KPIs, productivity, manpower, costs, and overall service quality.
Benefit
■Benefits & Allowance
・Annual Leaves : 12 days
・Medical Leaves : 14 days
・EPF, SOSCO
・Medical Claim
・Insurance : Hospitalization & Personal ・Accident and Critical Illness& Term Life
・Uniform is providedCustomer Service ExecutiveID:60816
4,000 MYR ~ 6,000 MYRNibong TebalJob Description
• Handle customer inquiries, complaints, and follow-ups via email, phone, or other channels in a professional manner.• Process sales orders, prepare quotations, and coordinate with production, planning, and logistics teams to ensure on-time delivery.• Monitor order status and provide regular updates to customers regarding production progress and shipment schedules.• Maintain accurate records of customer orders, contracts, and related documents; prepare reports when required.• Work closely with internal departments (Production, Quality, Sales) to resolve customer issues such as delays, quality concerns, or shortages.• Build and maintain good relationships with customers to support long-term business growth.
Benefit
- Annual Leave 10 days
- Medical Leave 14 days
- Meal Allowance
- Yearly Bonus
- Salary Increment
- Medical Benefit and Insurance
- Maternity and Paternity LeaveTraining AdminID:60796
3,000 MYR ~ 4,000 MYRKota Damansara/Petaling JayaJob Description
• Manage and coordinate day-to-day training administration, including training schedules, participant registration, attendance records, documentation, and related arrangements.• Ensure accurate and timely updates of training and customer information in relevant systems, including Training Management Systems (TMS), CRM, and other internal platforms.• Coordinate and manage training resources, including trainers, course materials, training rooms/classrooms, equipment, and other training-related requirements to ensure smooth delivery of programmes.• Provide administrative and operational support to the Sales team, including preparation of training-related information, quotations, schedules, and customer documentation where required.• Handle post-training services and follow-ups, including training evaluations, feedback collection, certificates, documentation, and other related activities.• Respond to customer enquiries and provide timely assistance throughout the training process, from pre-training arrangements to post-training follow-up.• Handle and resolve customer complaints or service-related issues professionally and promptly, escalating matters to the relevant parties when necessary.• Maintain proper and up-to-date records of training activities, customer information, and relevant documentation for reporting and internal reference.• Work closely with trainers, customers, Sales, and internal teams to ensure training programmes are organised and delivered smoothly.
Benefit
Basic Salary：RM3,000 - RM4,000 *depends on candidate's experience
- Annual Leave: Starting with 12 days per year
- MC based on labor act
- Maternity leave
- Health insurance
- On official duties, the followings are claimable: mileage, toll, parking
- Annual Company Trip
- Professional development
- Provided with a company notebook computer
- 6 months probation period
- Working Hour: 8:30 ~ 17:30 Mon ~ Fri (Not Work-From-Home, not Hybrid, not Flexi-Work.)
- Location: Bandar Utama, Petaling Jaya, Selangor
- Discretionary year-end bonus.Logistics CoordinatorID:60772
3,500 MYR ~ 4,300 MYRKota Damansara/Petaling JayaJob Description
• Process goods receiving and inventory transactions in SAP.• Prepare import, export, and shipping documents.• Coordinate shipments with warehouse teams, suppliers, and freight forwarders.• Process stock transfers, loan orders, and return shipments.• Check freight, shipping, and duty invoices for accuracy.• Manage marine insurance declarations and assist with claims when required.• Maintain proper shipping and inventory records for audit purposes.• Support stock counts, inventory audits, and other logistics projects.• Perform other operational and administrative duties as assigned.
Benefit
Salary range: ~RM2,800 - RM3,800
<Leaves>
• Annual Leave: 15 days, +1 day for every successful completion of service, max. 20 days)
• Medical Leave: 14 days
<Other benefits>
• Insurance: Outpatient and inpatient, group hospitalization, specialist
• Hybrid Working
• Product Purchase + Entitlement
• Dental: RM300 subsidiary
• Health Screening
• Performance BonusClient Services Executive (Russian Native)ID:60409
7,000 MYR ~ 8,000 MYRBukit Bintang/KLCCJob Description
■ COMPANY OUTLOOKWe are an international insurance company authorized and regulated by the Cayman Islands Financial Supervisory Authority.By specializing in the provision of investment related insurance products and first class customer service, we have achieved a leading position in the international insurance market.We have a total of 30 employees. Due to the multinational nature of our workforce, we receive inquiries from clients in a variety of languages.Russian nationals are expected to respond to inquiries from Russian nationals.However, all internal communication, internal documents, and reports to the supervisor will be in English, so we are looking for someone with English language skills at the level of internal communication in a foreign company.You will be able to enjoy your private life as there is little overtime work.■ JOB DESCRIPTION• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)• Evaluate all products by assessing the risks according to company guidelines and regulations.• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.• Advise clients on the progress of their applications/requests.• Follow up the request on rider added from existing clients.• To perform any incoming changes request.• Apply or adapt knowledge (obtained from training) to the task at hand.• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.• Perform other responsibilities and duties periodically assigned by supervisor/manager.
Benefit
・Basic Salary: RM 7,000 ~ RM 8,000
・Employment Status: Permanent Role
・AL: 14 days, MC: 14 days
・Health Insurance
・Dental Insurance
・Corporate Training
・Health Screening
・Vision Benefit
・Free meal will be provided(Break first and Lunch)
・EPF provided according to labor act
・Corporate Events
・Relocation Package
- One way flight ticket to Malaysia
- Initial Accommodation: One week (6 continuous nights) at a hotel near office (arranged and paid by office)
・VISA: will be providedGeneral Affairs cum Administration Executive (Japanese Speaker)ID:59951
4,000 MYR ~ 5,000 MYROther Selangor DistrictJob Description
■ COMPANY DESCRIPTIONWe are a Malaysian-incorporated manufacturing company specializing in electronic components, particularly lead terminals for aluminum electrolytic capacitors, which are essential components used in a wide range of electronic devices.The company operates as a subsidiary of a well-established Japanese electronics group.Currently, we are seeking a Japanese-speaking professional to support the General Affairs and Administration function, as well as to serve as a support role to Japanese expatriate and in-coming Japanese visitors.■ JOB RESPONSIBILITIES・General Affairs & Administration Support - Provide comprehensive general affairs and administrative support to ensure smooth daily office operations. - Assist the HR & Administration Manager in handling administrative matters, documentation, and internal coordination. - Manage office supplies, facilities-related matters, vendors, and service providers. - Coordinate meeting arrangements, meeting rooms, and internal events. - Handle general correspondence, filing, record-keeping, and document control in accordance with company procedures.・Japan HQ Communication & Coordination - Act as a communication bridge between Malaysia operations and Japan HQ. - Support Japanese–English communication through email correspondence, meeting coordination, and basic interpretation/translation when required. - Assist in preparing bilingual documents, reports, and presentation materials for submission to Japan HQ. - Coordinate and follow up on requests, instructions, and information exchange from Japan HQ.・Japanese Expatriate & Visitor Support - Support arrangements for Japanese expatriates and visitors during business trips to Malaysia, including: - Travel, accommodation, transportation, and meeting schedules - Office access, facilities usage, and local support - Assist in coordinating visa-related documentation, invitation letters, and administrative requirements (under guidance of HR/Admin Manager). - Provide general support to ensure smooth onboarding and business visits for Japanese expatriates.・HR & Administrative Assistance - Support HR-related administrative tasks such as onboarding documentation, employee records, and internal announcements. - Assist in coordinating training sessions, internal meetings, and company activities. - Support payroll, leave administration, and HR reporting where required (administrative support only). - Assist in handling internal inquiries related to HR and administrative matters.
Benefit
・Salary Package : RM 4,000 - RM 5,000
(includes Transportation Allowance & Responsibility Allowance)
・Responsibility Allowance (Executive RM120 - 150, Asst Mgr/Mgr RM200 - 300)
・AL: 14 days (increase up to 21 days)
・MC: 14 days (increase up to 22 days)
・Bonus : depends on the company performance (average 1-3 months)
・Medical Claim: RM40 per visit
・Insurance Coverage: Socso/Group Personal Accident
・Company Activities: Annual Dinner Event【Japanese speaker】Customer Service cum Medical Translator ID:56613
6,500 MYR ~ 7,000 MYRBukit Bintang/KLCCJob Description
This is a Consultation Service Center that provides Japanese style of medical services and hospitality.- Perform as a clinic receptionist, liaise with walk-in & call-in customers (Outlook Email)- Make a booking for call-in customers- Administration job dealing with Japanese/local insurance(Company will provide Training)- Medical translation, support and guidance between doctors and patients for consultation- Miscellaneous job related to daily clinic operation- Report to Japanese MD - Others when required- Company provide 1 month Traning (Medical terminology and other medical knowledge and skills)※Even though you don't have medical knowlege or background, we are waiting for your application
Benefit
- EPF, SOCSO Provided
- Transportation Allowance
- AL : 10 days
- MC : 14 days
- Bonus: provided according to company achievement/once per year【Jp speaker】Medical ReceptionistID:58372
3,000 MYR ~ 5,000 MYRMont KiaraJob Description
This is a clinic that provides Japanese style of medical services and hospitality.- Perform as a clinic receptionist, liaise with walk-in & call-in customers- Make a booking for call-in customers- Administration job dealing with Japanese/local insurance- Daily/monthly accounting task (basic)- Miscellaneous job related to daily clinic operation- Report to Japanese MD - Others when required
Benefit
Total salary package : 3000~5000 MYR
*all included
Working Hours: 7:00 AM to 10:00 PM (8-hour shift with a 1-hour break; shifts are either early or late).
- EPF, SOCSO
- Allowance: petrol, toll, parking
- Bonus: provided according to company achievement/once per year