27 Jobs: Job Vacancies for Custmer support/service Positions
General Affairs cum Administration Executive (Japanese Speaker)ID:59001
3,000 MYR ~ 7,000 MYROther Selangor DistrictJob Description
■ COMPANY DESCRIPTIONWe are a Malaysian-incorporated manufacturing company specializing in electronic components, particularly lead terminals for aluminum electrolytic capacitors, which are essential components used in a wide range of electronic devices.The company operates as a subsidiary of a well-established Japanese electronics group.Currently, we are seeking a Japanese-speaking professional to support the General Affairs and Administration function, as well as to serve as a support role to Japanese expatriate and in-coming Japanese visitors.■ JOB RESPONSIBILITIES・General Affairs & Administration Support - Provide comprehensive general affairs and administrative support to ensure smooth daily office operations. - Assist the HR & Administration Manager in handling administrative matters, documentation, and internal coordination. - Manage office supplies, facilities-related matters, vendors, and service providers. - Coordinate meeting arrangements, meeting rooms, and internal events. - Handle general correspondence, filing, record-keeping, and document control in accordance with company procedures.・Japan HQ Communication & Coordination - Act as a communication bridge between Malaysia operations and Japan HQ. - Support Japanese–English communication through email correspondence, meeting coordination, and basic interpretation/translation when required. - Assist in preparing bilingual documents, reports, and presentation materials for submission to Japan HQ. - Coordinate and follow up on requests, instructions, and information exchange from Japan HQ.・Japanese Expatriate & Visitor Support - Support arrangements for Japanese expatriates and visitors during business trips to Malaysia, including: - Travel, accommodation, transportation, and meeting schedules - Office access, facilities usage, and local support - Assist in coordinating visa-related documentation, invitation letters, and administrative requirements (under guidance of HR/Admin Manager). - Provide general support to ensure smooth onboarding and business visits for Japanese expatriates.・HR & Administrative Assistance - Support HR-related administrative tasks such as onboarding documentation, employee records, and internal announcements. - Assist in coordinating training sessions, internal meetings, and company activities. - Support payroll, leave administration, and HR reporting where required (administrative support only). - Assist in handling internal inquiries related to HR and administrative matters.
Benefit
・Salary Package : RM 3,000 - RM 7,000
(includes Transportation Allowance & Responsibility Allowance)
・Responsibility Allowance (Executive RM120 - 150, Asst Mgr/Mgr RM200 - 300)
・AL: 14 days (increase up to 21 days)
・MC: 14 days (increase up to 22 days)
・Bonus : depends on the company performance (average 1-3 months)
・Medical Claim: RM40 per visit
・Insurance Coverage: Socso/Group Personal Accident
・Company Activities: Annual Dinner EventSales Coordinator (KL)ID:59464
3,000 MYR ~ 3,500 MYRSeputehJob Description
• Monitoring customer accounts for potential sales opportunities.• Planning and forecasting stock level vs customer’s requirement• Warehouse inventory level control• Arrange for Import shipment & Domestic delivery• Prepare monthly Inventory Report / sales forecasting reports• Prepare shipping documents & billing such as Invoice, Delivery Note, Packing List & etc
Benefit
-- Bonus (more than 1months)
- Increment 10% - 30% yearly (Depends on performance)
- AL: 8 days (able to carry forward 7 days), PH falls on Sat and Sunday can replace on Monday.Procurement OfficerID:59443
3,000 MYR ~ 4,000 MYRShah AlamJob Description
• Purchase Order Management: Manage the full PO lifecycle by ensuring requisitions are approved, issuing orders to suppliers, and monitoring their status.• Supplier & Delivery Coordination: Follow up with vendors to ensure on-time delivery of materials and services while communicating any delays or issues to internal departments.• Strategic Sourcing & Cost Control: Source new suppliers for non-stock items and analyze revised quotations from existing vendors to perform cost comparisons and identify price changes.• Stakeholder Communication: Act as a key liaison between the Planning and Shipping departments to fulfill material requirements and maintain clear expectations with external suppliers.• Sub-Contractor & Records Oversight: Maintain and reconcile subcontractor records, tallying returned goods against internal data to finalize and close out purchase orders.• Operational Support: Coordinate ISO data, shipping data, manage renewal forms (A2) of LMW, and monitor all inventory levels.• Ad-hoc: Perform other administrative and ad-hoc tasks as assigned by the Management.
Benefit
Salary Package : RM3,500 - RM4,00
Leaves:
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- SL: 14 / 18 / 22 days
EPF, SOCSO, EIS entitlement
Others:
• Meal coupon (monthly)
• Executive position allowance
• Insurance: GHS, GPA
• Outpatient medical (pay and claim basis)
• Free parking
• Yearly performance bonus
• Salary adjustment after probation (based on individual performance)Customer Sales SupportID:59425
4,000 MYR ~ 7,000 MYRNibong TebalJob Description
- Process customer Purchase Orders (POs) accurately and coordinate order fulfilment with the Operations team.- Communicate order confirmations, delivery schedules, and any changes to customers in a timely and professional manner.- Monitor shipment status and proactively track delivery performance to ensure on-time delivery (OTD).- Coordinate shipment rescheduling, expediting requests, and order adjustments as required.- Track customer payments and follow up on outstanding invoices in coordination with the Finance team.- Prepare and issue quotations in response to customer RFQs, ensuring pricing accuracy and alignment with company guidelines.- Coordinate internally with relevant internal teams to respond to customer inquiries and information requests.- Manage sample requests, including coordination of availability, documentation, and delivery arrangements.
Benefit
- Annual Leave: 14 days
- Medical Leave: 14 days
- Medical Claims
- Meal Allowance RM100
- Transport Allowance RM150
- Performance BonusSales & Operation Executive / Assistant Manager (JB) (Japanese Speaker)ID:58924
7,000 MYR ~ 10,000 MYRGelang PatahJob Description
1) Responsible for preparing a quotation upon request by the customer.2) Visit new and existing customers for the sales and customer service activities.3) To delegate or share to the related department upon receiving new orders or instructions from customers and from the top management. 4) Prepare Weekly report and present it in the Weekly Meeting.5) Prepare Monthly shipment and stock report, submit to the customer and HQ.6) Analize Welcia's incoming product list and prepare a summary.7) Updating a new product list in the WMS systems.8) Prepare a monthly product's expiry date and notify the customer.9) Attend customer additional requests and inquiries.10) Report/Update to Operation Manager on a day to day basis.
Benefit
- Annual Leave 14 days
- Medical Leave 14 days
- Performance Bonus
- Medical Claim (For employees and family)
- Company Group InsuranceShipping Executive (LMW Experience) ID:58986
4,000 MYR ~ 6,000 MYRShah AlamJob Description
• LMW Management: Oversee the operation, preparation, submission, and maintenance of all LMW-related documentation, including duty and tax exemption applications, permits, and audit support. (e.g. LMW report, raw materials, finished goods, sub-con report, M1, M2, & M3/M4, etc.)• Logistics Coordination: Manage and coordinate inbound and outbound logistics to ensure accurate stock movement and inventory traceability. Monitor logistics costs, proactively identify savings opportunities, and implement measures to improve cost efficiency and control departmental budgets.• Shipment Management: Liaise with inter-dept. teams, freight forwarders, agents, and transport providers to coordinate and monitor all shipments efficiently.• Customs Clearance: Ensure accurate and compliant customs clearance procedures for raw materials, components, and finished goods. Application for Certificate of Origin (COO) and preferential trade agreements such as ATIGA (Form D) and AIFTA with MITI, including necessary cost analysis for qualification.• Audit Support: Conduct periodic self-audits and assist with external customs audits and inspections to maintain compliance readiness.• Customs Compliance: Ensure full adherence to the Malaysian Customs Act 1967, LMW regulations, and AEO Guidelines including timely reporting to Royal Malaysian Customs (JKDM).• Authorized Economic Operator (AEO): Manage and maintain compliance related to the Authorized Economic Operator (AEO) program specifically for import/export activities.• ISO Management : Oversee daily team activities to ensure efficient task completion and strict adherence to standard operating procedures (SOPs).• Reporting, and Improvement: Prepare comprehensive logistics performance reports, analyse data trends, and provide insights and strategic recommendations for management review.• Ad-hoc : Perform other administrative and ad-hoc tasks as assigned by the Management.
Benefit
Salary Package : RM 4,000 - RM 6,000
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc （MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to changeCustomer Service - Cantonese Speaker (Fresh Grads OK)ID:58923
3,700 MYR ~ 4,200 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical LeaveSales Coordinator ID:58876
4,000 MYR ~ 6,000 MYRShah AlamJob Description
• Handle sales transactions, including processing orders, issuing invoices, and coordinating with various departments to ensure timely delivery• Respond to customer inquiries, complaints and claims promptly and professionally, providing effective solutions and maintaining customer satisfaction• Provide after-sales service, addressing any post-purchasing concerns, coordinate repairs and replacements and ensure customer satisfaction• Actively engage with potential and existing customers, understand their needs and offer suitable furniture solution from our collection• Cultivate and maintain strong relationships with Japanese suppliers, ensure smooth communication, coordinate product availability, product negotiations and resolving any issues• Stay updated on product knowledge, including the latest trends and features of our products, to effectively guide and advise customers • Communicate effectively in both English and Malay for internal coordination, including collaborating with team members and participating in meetings• Market planning, analysis, and business development
Benefit
Salary Package : RM 3,500 - RM 5,000
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc （MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to changePersonal AssistantID:58849
4,000 MYR ~ 5,000 MYRShah AlamJob Description
a) Assist the Director in the overall operations of the company and mobilize resources to ensure delivery of customer satisfaction, complaint handling and risk management and other functions which may be required.b) Appointed as Internal Auditor to carry out the internal audit at least once a year. (FSSC & GDPMD)c) Responsible to coordinate with all departments to ensure operating practices, procedures and processes required will fully implemented.d) Responsible to coordinate with customer to maintain the strong relationship and customer’s needs.e) Support the sales & marketing team by providing of product information/document.f) Responsible for new product souring either from local or oversea when is required.g) Responsible for issuing of oversea PO and import shipment follow up with forwarder.h) Responsible for SST exemption application, import permit, new/renew business license applicationi) Liaise with the insurance agent for the insurance claim.j) Overall responsible for the employee recruitment, employee introduction/orientation, training needs and opportunities, job descriptions and performance reviews.k) Other duties as assigned by superior from time to time.
Benefit
- Annual Leave:
Less than 2 years: 12 days
2-5 years: 15 days
5 years and above: 18 days
- Medical Leave
- Medical Claims
- Performance Bonus【Japanese speaker】Customer Service cum Medical Translator ID:56613
6,500 MYR ~ 7,000 MYRBukit Bintang/KLCCJob Description
This is a Consultation Service Center that provides Japanese style of medical services and hospitality.- Perform as a clinic receptionist, liaise with walk-in & call-in customers (Outlook Email)- Make a booking for call-in customers- Administration job dealing with Japanese/local insurance(Company will provide Training)- Medical translation, support and guidance between doctors and patients for consultation- Miscellaneous job related to daily clinic operation- Report to Japanese MD - Others when required- Company provide 1 month Traning (Medical terminology and other medical knowledge and skills)※Even though you don't have medical knowlege or background, we are waiting for your application
Benefit
- EPF, SOCSO Provided
- Transportation Allowance
- AL : 10 days
- MC : 14 days
- Bonus: provided according to company achievement/once per year
