20 Jobs for Custmer support/service found
Customer Service Executive / Asst Manager ID:57642
3,000 MYR ~ 8,000 MYRPeraiJob Description
1. Managing customers enquiries, orders PO confirmation and/or complaints2. Working with production on customer’s delivery and liaise with Production Control on delivery plan3. Overseeing logistic cum stores for incoming and outgoing parts/goods4. Act as windows for communication with customers and production5. Assist on pricing and quotation to customers6. Well verse with Custom procedures and relevant authorities for shipment clearance7. Delivery arrangement with freight forwarder and shipment monitoring8. Ability to lead and supervise small groups of logistic/store department9. Assist on waste / scrap management10. Mature and work independent
Benefit
Annual Leave
Medical Leave
EPF
Socso
Public holiday 19 days
Performance bonus【Japanese speaker】Customer Service cum Medical Translator ID:57518
3,000 MYR ~ 5,000 MYRMont KiaraJob Description
Total salary package : 3000~5000 MYR *all included - EPF, SOCSO- Allowance: petrol, toll, parking- Bonus: provided according to company achievement/once per year
Benefit
Total salary package : 3000~5000 MYR
*all included
- EPF, SOCSO
- Allowance: petrol, toll, parking
- Bonus: provided according to company achievement/once per year【Japanese speaker】 TranslatorID:56728
5,000 MYR ~ 8,000 MYRShah AlamJob Description
1. Translate and prepare comprehensive claim reports from Japanese to English and vice versa accurately2. Assist in handling technical amendments and revisions in documentation, manuals, and other technical materials3. Translate technical content from Japanese to English and ensure clarity and accuracy in the translated materials4. Translate and make external announcements to Japanese customers on Technical, Quality and Sales related issues5. Compose, translate, and respond to emails in Japanese, maintaining professional and clear communication6. Deal with Japanese Suppliers - serve as a liaison between the organization and Japanese suppliers7. Communicate and negotiate with Japanese suppliers to ensure smooth transactions and resolve any issues8. Communicate effectively in both Japanese and English for internal coordination, including collaborating with team members and participating in meetings9. To carry out any other duties as and when directed by Managing Director or superior.
Benefit
Salary Package : RM 5,000 - RM 8,000
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc（MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to change【Japanese speaker】Customer Service cum Medical Translator ID:56613
6,500 MYR ~ 7,000 MYRBukit Bintang/KLCCJob Description
This is a Consultation Service Center that provides Japanese style of medical services and hospitality.- Perform as a clinic receptionist, liaise with walk-in & call-in customers (Outlook Email)- Make a booking for call-in customers- Administration job dealing with Japanese/local insurance(Company will provide Training)- Medical translation, support and guidance between doctors and patients for consultation- Miscellaneous job related to daily clinic operation- Report to Japanese MD - Others when required- Company provide 1 month Traning (Medical terminology and other medical knowledge and skills)※Even though you don't have medical knowlege or background, we are waiting for your application
Benefit
- EPF, SOCSO Provided
- Transportation Allowance
- AL : 10 days
- MC : 14 days
- Bonus: provided according to company achievement/once per yearAssistant Store ManagerID:57363
4,000 MYR ~ 8,000 MYRPeraiJob Description
- Oversees all aspects of store operations including: sales, customer service, and staff management such as enforcing safety protocols for lorry operations and also logistics to ensure compliance with company procedures.- Coordinate lorry schedules for deliveries and pickups, ensuring efficient transportation of goods and replenishment of inventory in timely manner.- Generate and analyse store inventory reports and track stock levels, identify trends, and optimize inventory management strategies.
Benefit
• Annual Leave 10 days onwards
• Medical Leave 14 days onwards
• Attendance allowance
• Petrol allowance
• Yearly bonus
• Yearly increment
• Medical claims (Panel Clinic)
• Health insurance【Japanese speaker】 Administrative & Personal assistant for CEOID:57167
5,500 MYR ~ 6,500 MYRKota Damansara/Petaling JayaJob Description
Monthly Tasks:1. Attendance Management:- Manage paid leave, sick leave, tardiness, and early departures.2. Payments at the Beginning and End of the Month:- Pay rent, TS Cloud, law firms, salaries, utility bills, etc.3. Document Submission to CECE:- Submit required documents and certificates.4. Preparation of Cash Flow Statement:- Review and prepare the cash flow statement.5. Remittance Processing:- Process remittances from Japanese yen to Malaysian Ringgit (MYR).Annual or Biannual Tasks:1. Renewals and Procedures:- Renew health insurance, fire insurance, health checkups, and office contracts.2. Preparation of Financial Statements and Tax Documents:- Prepare documents for the annual financial closing and tax filing.3. Arranging Air Conditioner Cleaning:- Arrange for regular air conditioning cleaning.Occasional Tasks:1. Onboarding and Offboarding Procedures:- Register new employees for insurance, create office building keys, set up Google accounts.2. Revision of Work Regulations:- Revise regulations as needed.3. Order Arrangements:- Order drinking water.4. Shopping:- Purchase necessary supplies and consumables.5. Office Cleaning:- Cleaning and organizing the office.6. Assistance to the President & Interpretation:- Help with shopping, serve tea to the president in the morning, and clear it afterward.
Benefit
- Bonus(Depends on the performance)
- EPF, SOCSO provided
- Salary Increment(Once a year)
- AL :
~2 years : 8 days
2 years ~ 5 years : 14 days
~5 years : 16 days
MC : 14 days
~ 2 years : 14 days
2 years ~ 5 years : 18 days
~5 years : 22 days
- Medical Allowance(RM1500/Year)
- Annual Health Check(Once a Year)Customer Service Officer (Fresh Grads OK)ID:56818
3,000 MYR ~ 3,500 MYRBukit Bintang/KLCCJob Description
- Communicate with customers via phone, email & face to face.- Provide knowledgeable answers to questions about product, pricing, and availability.- Respond promptly to customer inquiries.- Handle and resolve customer complaints.- Maintain customer databases.- Communicate and coordinate with internal departments.- Provide feedback on the efficiency of the customer service process.- Preparation of daily/monthly/annual reports.- Excellent computer skills and Excel spreadsheet experience.
Benefit
- Full attendance allowances
- Family allowance
- Maternity and Paternity Leave
Annual leave
- Less than 2 years 12 days
- 2 years above - 14 days
- 5 years above - 16 days
- 10 years above - Every year increase 1 day to max 30 days
Medical leave
- Less than 2 years - 14 days
- 2 years above - 18 days
- 5 years above - 22 daysCustomer Success ManagerID:56944
6,500 MYR ~ 8,000 MYRSeputeh, BangsarJob Description
【Job Responsibilities】The Customer Success Manager, reporting to the Customer Service Manager, focuses on assisting the Customer Service Manager in ensuring customer satisfaction and happiness. The role emphasizes proactive engagement, problem resolution, and supporting the broader goals of the customer service team.Support for Customer Service Manager• Assist the Customer Service Manager in monitoring and improving customer service operations.• Provide insights and reports on customer feedback, satisfaction metrics, and areas for improvement.Proactive Customer Engagement• Regularly connect with customers to gather feedback, identify concerns, and address potential issues before they escalate.• Support initiatives that enhance customer happiness and loyalty.Customer Advocacy• Act as the voice of the customer within the organization, sharing insights and feedback with internal teams.• Collaborate with the Customer Service Manager to implement solutions based on customer needs and preferences.Retention & Relationship Building• Build strong relationships with customers to foster trust and long-term engagement.• Support the Customer Service Manager in implementing strategies to enhance customer retention.Customer Success Metrics• Track and analyze metrics such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) to measure success.• Identify trends and develop strategies to improve customer outcomes based on these metrics.
Benefit
- Fully work from home
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance BonusCustomer Care Consultant (The Curve)ID:56126
3,000 MYR ~ 4,200 MYRKota Damansara/Petaling JayaJob Description
-Patient's education ie. consultation-Patient's registration, appointment scheduling and follow-up-Coordinating and scheduling surgeries-Attend to patients needs-Ensure smooth patients flow -Assist in marketing activities such as roadshows occasionally (applicable only when MKN/KKM SOP open up)-Statistics report
Benefit
- EPF,SOCSO
- Staff incentive (monthly target hit – will be paid quarterly).
- Bonus will pay in March and June. 0 - 2.5 months bonus
- 15 days AL
- Long service cash reward from 3 years onwards – up to RM21,700 in total
- Vision Correction (staff free & Family discounted)
- Staff discount for surgery (family)
- Comprehensive eye check up （staff and family free）
- Insurance, Hospitalization, Accident Coverage
- Maturity (female 101 days, male 30 days)
- Outpatient claim- RM300 per annum, if whole year no mc & no claim, will be paid RM300 as healthy reward
- Staff Birthday leave (half day), Spouse birthday – Half day
- Festival Leave (Eve of CNY, Raya & New Year)
- Mileage claim : RM0.60 per km (business trip)
- Increment : Based on performance
- Bonus – based on company’s growth, center’s performance & staff performance
- Training provided
- If work up to 8pm, meal provided
- Company Subsidy RM100 per annum per confirmed staff – credit into center funding for team outingCustomer Service Specialist (Operator)ID:52813
3,000 MYR ~ 3,500 MYRSeputehJob Description
【Job Responsibilities】- Identify clients’ requirements and ensure they are answered or routed to the appropriate support area.- Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.- Keep and update reported issues and work closely with Technical Support team to assure quality customer service.- Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.- Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.- Undertake other ad hoc duties assign from time to time.
Benefit
- Fully work from home (report to office 1 week in a quarter of the year)
- AL leave
- Birthday leave
- Outpatient claim
- Inpatient claim
- Dental / Optical
- Internet claim
- Parking claim base on receipt
- Gym 50% subsidy - celebrities fitness
- Annual increment / KPI performance review
- Performance Bonus
