27 Jobs: Job Vacancies for Custmer support/service Positions
Sales CoordinatorID:60692
2,900 MYR ~ 3,300 MYRGeorgetownJob Description
【Job Summary】Are you an organized, detail-oriented professional with a passion for customer service, logistics coordination, and operational excellence? An exciting opportunity has arisen to join a premier global manufacturer of advanced electronic components and passive electronic hardware at our Malaysian regional operational subsidiary. As a Sales Coordinator, you will serve as a vital link between our dynamic international and regional sales teams, production logistics, supply chain partners, and our valued corporate clientele across global markets.In this pivotal role, you will take end-to-end ownership of the complete customer order processing workflow. From the moment an order is placed to the final shipping arrangement, your precision and proactivity will ensure seamless transaction flow, timely deliveries, and exceptional customer satisfaction. You will act as the primary operational contact for customer accounts, meticulously monitoring order backlogs, updating reschedule reports, aligning production schedules with customer delivery expectations, and navigating fast-moving supply chain timelines.Beyond day-to-day order desk and shipping logistics, you will play a critical role in supporting the financial health of customer accounts. By working closely with customers, finance, and credit control units, you will actively follow up on outstanding payments strictly in accordance with agreed credit terms and payment schedules. Your strong communication skills and persuasive yet professional approach will ensure healthy accounts receivable metrics while maintaining warm, consultative relationships with clients.Working in a collaborative, supportive, and fast-paced multinational environment, you will also assist sales management and executive leadership with dynamic operational support, reporting, and specialized administrative tasks as assigned by your superiors. If you thrive on multi-tasking, structured problem-solving, cross-departmental collaboration, and delivering service excellence in the electronics manufacturing industry, this role offers an outstanding platform to grow your professional career.【Key Responsibilities】・End-to-End Order Management & Shipping Coordination:- Receive, verify, and accurately input purchase orders into the enterprise resource planning (ERP) system.- Coordinate closely with factory planners, warehouse management, and freight forwarders to schedule timely export/local shipments and prepare required shipping documentation.- Monitor order execution to ensure delivery deadlines and customer lead times are consistently achieved.・Backlog Management & Rescheduling Reports:- Maintain, analyze, and regularly update customer order backlog status reports.- Promptly communicate schedule adjustments, delivery revisions, or manufacturing updates to clients with proactive solutions.- Serve as the frontline inquiry point for order statuses, shipment tracking, and lead-time consultations.・Credit Control & Payment Follow-Up:- Track customer payment schedules based on assigned credit terms (e.g., Letter of Credit, Telegraphic Transfer, net payment terms).- Engage in regular, courteous, and effective payment follow-ups to ensure timely settlements and minimize overdue receivables.- Liaise with internal accounting and sales teams to resolve billing disputes, credit hold clearances, or invoice discrepancies.・General Sales & Administrative Support:- Prepare regular sales performance reports, backlog summaries, and administrative analytics for department heads.- Assist in maintaining accurate customer master records, pricing agreements, and contract files.- Carry out ad-hoc duties, special administrative assignments, and cross-functional support tasks as directed by superiors.
Benefit
*Salary : RM3000-RM3300
*Incentive : Bonus (Increment)
*Allowance : Good AttendanceRM100 & TransportRM70
(Car park fee will be provided, located near to office)
*EPF, Welfare are appliedCustomer Service ExecutiveID:60816
4,000 MYR ~ 6,000 MYRNibong TebalJob Description
• Handle customer inquiries, complaints, and follow-ups via email, phone, or other channels in a professional manner.• Process sales orders, prepare quotations, and coordinate with production, planning, and logistics teams to ensure on-time delivery.• Monitor order status and provide regular updates to customers regarding production progress and shipment schedules.• Maintain accurate records of customer orders, contracts, and related documents; prepare reports when required.• Work closely with internal departments (Production, Quality, Sales) to resolve customer issues such as delays, quality concerns, or shortages.• Build and maintain good relationships with customers to support long-term business growth.
Benefit
- Annual Leave 10 days
- Medical Leave 14 days
- Meal Allowance
- Yearly Bonus
- Salary Increment
- Medical Benefit and Insurance
- Maternity and Paternity LeaveTraining AdminID:60796
3,000 MYR ~ 4,000 MYRKota Damansara/Petaling JayaJob Description
• Manage and coordinate day-to-day training administration, including training schedules, participant registration, attendance records, documentation, and related arrangements.• Ensure accurate and timely updates of training and customer information in relevant systems, including Training Management Systems (TMS), CRM, and other internal platforms.• Coordinate and manage training resources, including trainers, course materials, training rooms/classrooms, equipment, and other training-related requirements to ensure smooth delivery of programmes.• Provide administrative and operational support to the Sales team, including preparation of training-related information, quotations, schedules, and customer documentation where required.• Handle post-training services and follow-ups, including training evaluations, feedback collection, certificates, documentation, and other related activities.• Respond to customer enquiries and provide timely assistance throughout the training process, from pre-training arrangements to post-training follow-up.• Handle and resolve customer complaints or service-related issues professionally and promptly, escalating matters to the relevant parties when necessary.• Maintain proper and up-to-date records of training activities, customer information, and relevant documentation for reporting and internal reference.• Work closely with trainers, customers, Sales, and internal teams to ensure training programmes are organised and delivered smoothly.
Benefit
Basic Salary：RM3,000 - RM4,000 *depends on candidate's experience
- Annual Leave: Starting with 12 days per year
- MC based on labor act
- Maternity leave
- Health insurance
- On official duties, the followings are claimable: mileage, toll, parking
- Annual Company Trip
- Professional development
- Provided with a company notebook computer
- 6 months probation period
- Working Hour: 8:30 ~ 17:30 Mon ~ Fri (Not Work-From-Home, not Hybrid, not Flexi-Work.)
- Location: Bandar Utama, Petaling Jaya, Selangor
- Discretionary year-end bonus.Customer Service ExecutiveID:60752
3,800 MYR ~ 4,400 MYRGeorgetownJob Description
1. Order management• Process sales orders accurately in ERP system• Monitor order status and ensure on-time fulfilment• Handle order changes, cancellations, and expedite requests2. Customer Account Management• Support Sales PIC for assigned customers• Respond promptly to inquiries regarding order status, shipment and billing enquiries• Build and maintain strong working relationships with customers3. Biling & DocumentaƟon• Generate shipping documents and ensure billing accuracy• Support credit note / debit note processing
Benefit
- AL 12 days
- Medical Claim RM 50 per visit, RM 500 max per year
- Dental RM 200 per year
- Annual Health Screening
- Bonus pay-out twice a year
(June and Dec, Average 1.5 - 3.0 months per year)
- Kick-off meeting tripLogistics CoordinatorID:60772
3,500 MYR ~ 4,300 MYRKota Damansara/Petaling JayaJob Description
• Process goods receiving and inventory transactions in SAP.• Prepare import, export, and shipping documents.• Coordinate shipments with warehouse teams, suppliers, and freight forwarders.• Process stock transfers, loan orders, and return shipments.• Check freight, shipping, and duty invoices for accuracy.• Manage marine insurance declarations and assist with claims when required.• Maintain proper shipping and inventory records for audit purposes.• Support stock counts, inventory audits, and other logistics projects.• Perform other operational and administrative duties as assigned.
Benefit
Salary range: ~RM2,800 - RM3,800
<Leaves>
• Annual Leave: 15 days, +1 day for every successful completion of service, max. 20 days)
• Medical Leave: 14 days
<Other benefits>
• Insurance: Outpatient and inpatient, group hospitalization, specialist
• Hybrid Working
• Product Purchase + Entitlement
• Dental: RM300 subsidiary
• Health Screening
• Performance BonusAdmin & Logistic ExecutiveID:60730
3,500 MYR ~ 4,500 MYRBangsarJob Description
■ JOB OVERVIEWWe are seeking a versatile, detail-oriented Admin & Logistic Executive to join our team.You will provide vital administrative, general accounting, and logistics support to department heads.This is an ideal role for an energetic professional looking to gain well-rounded experience in a multinational chemical trading company.■ KEY RESPONSIBILITIES・General Administration & Office Operations - Manage daily office administrative duties, including file management, mail/courier coordination, and ordering office supplies. - Assist in organizing company meetings, travel arrangements, and basic facility maintenance coordination. - Prepare, scan, and archive general business documentation, contracts, and correspondence.・Accounting & Finance Support - Assist the Accounting Head with basic bookkeeping activities, data entry, and filing of financial records. - Help verify supplier invoices, process claims, and match purchase orders (POs) with delivery orders (DOs). - Assist in generating customer invoices and following up on payment receipts/AR records as directed.・Logistics & Customer Service Support - Assist the Customer Service & Logistics Head in preparing shipping/export/import documentation (DOs, POs, Commercial Invoices, Packing Lists). - Liaise with third-party logistics (3PL) providers, freight forwarders, and warehouse personnel to track shipment schedules and deliveries. - Assist in updating stock/inventory records and tracking shipment statuses for clients.
Benefit
・Basic Salary: RM 4,000 ~ RM 5,000
・AL: <2Y 8d, >5y 16d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・My50 (RM 50 monthly travel pass) claimable
・Medical Claim
・Insurance covering PA, Hospitalization
・Yearly Medical Checkup Subsidy (claimable up-cap RM 360)
・Company Trip (depends on company performance)
・Bonus (twice a year, depends on individual and company performance)
**Average 2 ~4 monthsClient Services Executive (Russian Native)ID:60409
7,000 MYR ~ 8,000 MYRBukit Bintang/KLCCJob Description
■ COMPANY OUTLOOKWe are an international insurance company authorized and regulated by the Cayman Islands Financial Supervisory Authority.By specializing in the provision of investment related insurance products and first class customer service, we have achieved a leading position in the international insurance market.We have a total of 30 employees. Due to the multinational nature of our workforce, we receive inquiries from clients in a variety of languages.Russian nationals are expected to respond to inquiries from Russian nationals.However, all internal communication, internal documents, and reports to the supervisor will be in English, so we are looking for someone with English language skills at the level of internal communication in a foreign company.You will be able to enjoy your private life as there is little overtime work.■ JOB DESCRIPTION• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)• Evaluate all products by assessing the risks according to company guidelines and regulations.• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.• Advise clients on the progress of their applications/requests.• Follow up the request on rider added from existing clients.• To perform any incoming changes request.• Apply or adapt knowledge (obtained from training) to the task at hand.• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.• Perform other responsibilities and duties periodically assigned by supervisor/manager.
Benefit
・Basic Salary: RM 7,000 ~ RM 8,000
・Employment Status: Permanent Role
・AL: 14 days, MC: 14 days
・Health Insurance
・Dental Insurance
・Corporate Training
・Health Screening
・Vision Benefit
・Free meal will be provided(Break first and Lunch)
・EPF provided according to labor act
・Corporate Events
・Relocation Package
- One way flight ticket to Malaysia
- Initial Accommodation: One week (6 continuous nights) at a hotel near office (arranged and paid by office)
・VISA: will be providedCustomer Service ExecutiveID:60691
2,800 MYR ~ 3,800 MYRBukit Bintang/KLCCJob Description
• Handle customer and distributor enquiries via phone, email, WhatsApp, and face-to-face in a professional and timely manner. • Provide accurate information regarding company products, pricing, promotions, membership, incentives, and order-related enquiries. • Respond promptly to customer enquiries and follow up until issues are resolved. • Handle and resolve customer complaints while ensuring a high level of customer satisfaction. • Process customer orders and maintain accurate customer records and databases. • Support the Company's e-Invoice process and ensure customer documentation is completed accurately. • Coordinate with internal departments to ensure smooth order processing and efficient customer support. • Assist in communicating company announcements, operational updates, promotions, and important information to customers and distributors. • Prepare daily, weekly, monthly, and annual operational reports. • Provide feedback and suggestions to improve customer service processes and operational efficiency. • Perform other duties and ad hoc assignments as assigned by Management.
Benefit
- Full attendance allowances
- Family allowance
- Maternity and Paternity Leave
Annual leave
- Less than 2 years 12 days
- 2 years above - 14 days
- 5 years above - 16 days
- 10 years above - Every year increase 1 day to max 30 days
Medical leave
- Less than 2 years - 14 days
- 2 years above - 18 days
- 5 years above - 22 daysGeneral Affairs cum Administration Executive (Japanese Speaker)ID:59951
4,000 MYR ~ 5,000 MYROther Selangor DistrictJob Description
■ COMPANY DESCRIPTIONWe are a Malaysian-incorporated manufacturing company specializing in electronic components, particularly lead terminals for aluminum electrolytic capacitors, which are essential components used in a wide range of electronic devices.The company operates as a subsidiary of a well-established Japanese electronics group.Currently, we are seeking a Japanese-speaking professional to support the General Affairs and Administration function, as well as to serve as a support role to Japanese expatriate and in-coming Japanese visitors.■ JOB RESPONSIBILITIES・General Affairs & Administration Support - Provide comprehensive general affairs and administrative support to ensure smooth daily office operations. - Assist the HR & Administration Manager in handling administrative matters, documentation, and internal coordination. - Manage office supplies, facilities-related matters, vendors, and service providers. - Coordinate meeting arrangements, meeting rooms, and internal events. - Handle general correspondence, filing, record-keeping, and document control in accordance with company procedures.・Japan HQ Communication & Coordination - Act as a communication bridge between Malaysia operations and Japan HQ. - Support Japanese–English communication through email correspondence, meeting coordination, and basic interpretation/translation when required. - Assist in preparing bilingual documents, reports, and presentation materials for submission to Japan HQ. - Coordinate and follow up on requests, instructions, and information exchange from Japan HQ.・Japanese Expatriate & Visitor Support - Support arrangements for Japanese expatriates and visitors during business trips to Malaysia, including: - Travel, accommodation, transportation, and meeting schedules - Office access, facilities usage, and local support - Assist in coordinating visa-related documentation, invitation letters, and administrative requirements (under guidance of HR/Admin Manager). - Provide general support to ensure smooth onboarding and business visits for Japanese expatriates.・HR & Administrative Assistance - Support HR-related administrative tasks such as onboarding documentation, employee records, and internal announcements. - Assist in coordinating training sessions, internal meetings, and company activities. - Support payroll, leave administration, and HR reporting where required (administrative support only). - Assist in handling internal inquiries related to HR and administrative matters.
Benefit
・Salary Package : RM 4,000 - RM 5,000
(includes Transportation Allowance & Responsibility Allowance)
・Responsibility Allowance (Executive RM120 - 150, Asst Mgr/Mgr RM200 - 300)
・AL: 14 days (increase up to 21 days)
・MC: 14 days (increase up to 22 days)
・Bonus : depends on the company performance (average 1-3 months)
・Medical Claim: RM40 per visit
・Insurance Coverage: Socso/Group Personal Accident
・Company Activities: Annual Dinner EventSenior Sales ExecutiveID:60548
4,500 MYR ~ 5,000 MYRBangsarJob Description
■ ROLE OVERVIEWAs our first Sales in Malaysia, you will be the driving force behind the China headquarter.This is a strategic role requiring a blend of high-touch account management for our existing global client and aggressive business development to establish our footprint in the Malaysian packaging market.■ KEY RESPONSIBILITIES1. Market Entry & Business Development・Identify and penetrate new market segments in Malaysia (e.g., Food & Beverage, Consumer Electronics, Industrial, or E-commerce).・Develop and execute a comprehensive sales strategy to acquire new local and multinational accounts.・Conduct market research to stay ahead of local packaging trends, competitor pricing, and regulatory requirements.2. Strategic Account Management・Act as the primary local point of contact for our existing key client, ensuring 100% satisfaction and seamless service delivery.・Coordinate with the HQ in China regarding production timelines, customized specifications, and quality control.3. Sales Operations & Leadership・Manage the end-to-end sales process: from initial lead generation and technical consultation to negotiation and closing.・Prepare and present sales forecasts, budget reports, and market feedback to HQ management.・Assist in the setup of the Malaysia sales office operations as the company grows.4. Technical Consultation・Provide expert advice on packaging materials, sustainability options, and cost-effective design solutions tailored to the Malaysian climate and logistics landscape.
Benefit
・Basic Salary = RM 4,000 - RM 4,500
・Car & Petrol Allowance = RM 500
・AL: <3Y 17d, 4th Y onwards 20d
・MC: <2Y 14d, 2 ~ 5Y 18d, 6yh Y onwards 22d
・Commission: 3 ~ 7% of sales profit
・All business expenses are claimable
・Office Parking Season Pass will be provided
・Company Handphone provided
・Medical Claim and Insurance provided
・EPF, SOCSO, EIS follow labor act