25 Jobs: Job Vacancies for Custmer support/service Positions
Sales Coordinator ID:59331
3,500 MYR ~ 4,000 MYRUSJ/Subang JayaJob Description
A Sales Coordinator supports the sales team by managing administrative tasks, preparing quotations, processing orders, and coordinating communication between customers, the principal, the sales department, and other internal departments. The role ensures smooth execution of sales operations, timely delivery, and excellent customer satisfaction while maintaining accurate records and reports to support business growth.Job Responsibilities1. Sales Administration● Prepare quotations, proposals, and sales orders based on customer inquiries.● Process purchase orders, invoices, and delivery documentation accurately and promptly.● Maintain and update customer databases, price lists, and sales records.● Track and follow up on pending orders, payments, and deliveries.2. Customer Service & Communication● Act as the point of contact between principal and the sales team.● Handle sales team pricing inquiries and feedback professionally.● Coordinate with logistics, finance, and sales teams to ensure timely delivery and issue resolution.3. Sales Coordination & Support● Support sales representatives by timely pricing quotation preparation.● Prepare and submit price discount requests (PDR) to principals with strategic justification and proper analysis to support competitive pricing while maintaining optimal profit margins for the company.● Assist in monitoring sales performance and preparing monthly or quarterly sales reports.4. Reporting & Documentation● Maintain accurate and organized records of sales transactions and correspondence.● Generate regular sales summaries and forecasts for management review.● Ensure all dealings and activities are carried out in full compliance with company policies, procedures, and relevant regulations.5. Team Collaboration● Liaise with marketing and operations teams to support campaigns, exhibitions, or product launches.● Assist in developing and implementing sales support systems or processes for better efficiency.
Benefit
Upon confirmation, you will be entitled to:
- Annual Leave (starting from 14 days)
- Birthday Leave (1 day paid leave to be utilized within the birthday month)
- Claimable medical expenses (RM100 capped per claims)
- Paternity Leave (10 days, Employment Act is offering only 7 days after 1 year of service)
- Compassionate Leave (1-3 days)
- Optical Claims (Up to RM500 per year)
- Dental Claims (covered under Employees Insurance
- Health Body Check Up (covered under Employee Insurance)
Upon On Boarding, you are able to enjoy:
- Annual Leave (Earned leave basis, each completion month entitle to 1 day paid leave)
- Employees Insurance coverage
- Sick Leave, Hospitalization Leave, Maternity Leave - as per employment actCustomer Support Specialist (Parts Management）ID:59284
3,800 MYR ~ 4,300 MYRUSJ/Subang JayaJob Description
< Job Summary >• Support service parts inventory management• Coordinate fulfilment of parts distributors’ orders• Support tech team and service partners on spare parts related matters• Processing returned defective parts and DOA main units• Processing defective consumable claims< Key Accountabilities >• Supporting Service Parts Inventory Management ➢ Maintain balanced inventory consistent with service requirement and targets. ➢ Support inventory forecast and ordering. ➢ Ensure timely parts stock-up for new models via recommendation from technical team/Regional HQ. ➢ Communicate with Regional HQ, Partners and Supply Chain on parts related matters. ➢ Update and maintain spare parts pricing in SAP and SPI website in accordance to price setting mechanism. ➢ Prepare performance and inventory reports for timely submission. ➢ Review and proposed parts write-off based on policy defined criteria• Coordinate Fulfilment of Parts Distributors’ Orders ➢ Process orders from Parts Distributors. ➢ Obtain Parts Distributors forecast monthly. ➢ Provide monthly updates to Parts Distributors on new parts info and price changes, if any. ➢ Report Parts Distributors sales monthly. ➢ Follow-up on overdue payments.• Support Tech Team and Service Partners on Spare Parts Related Matters ➢ Process spare parts warranty claims (in-warranty & over-warranty). ➢ Provide weekly ETA update on spart parts shortage. ➢ Support queries raised pertaining to parts (courier, shortage, changes in SKU, etc)• Processing Returned Defective Parts and Main Units ➢ Coordinate the monthly reverse-logistics of defective parts from Service Partners. ➢ Coordinate physical verification of returned defective parts and main units @ warehouse. ➢ Write-off returned defective main units from SAP system monthly.• Processing of Defective Consumable Claims ➢ Conduct tests and physical checks on consumables. ➢ Ensure warranty claim submissions for consumables meet criteria before submission. ➢ Process all consumable warranty claims promptly. ➢ Coordinate with dealers and customers for the collection of consumables. ➢ Responsible for proper storage and disposal of faulty consumables.
Benefit
◆Total Salary=RM 3.8k~4.3k
◆AL
>> Less than 5y: 14d
>> Equal to or >5y: 18d
>> Equal to or >10y: 21d
◆MC
>> Less than 2y: 14d
>> Equal to or >2y: 18d
>> Equal to or >5y: 22d
◆Public holiday fall on Sat->entitle to replacement leave
◆Zero medical leave incentive = RM 400
** Employee who does not take medical leave in one year
◆ Medical Coverage
>> Outpatient claim RM 400/y
>> Hospitalization under insurance
◆Business mileage claimable: RM 0.60/km
◆Outstation allowance : RM 50/d (more than 150 km travel in Malaysia)
◆Family Friendly Benefit = RM 800/y (for life welfare usage such as dental, medical without necessary to claim in receipt basis)
◆Co. Trip (Bangkok in May 2023)
◆Annual Dinner
◆Team Building
◆Average about 1~2m bonus (Based on performance)
◆CPD (Continuing Professional Development) Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from companyRestaurant StaffID:59252
2,350 MYR ~ 4,000 MYRMont KiaraJob Description
- Greeting and welcoming customers in a friendly and professional manner- Taking and processing customer orders accurately- Serving food and beverages to customers in a timely and efficient manner- Maintaining a clean and organised work area, including restocking and resetting tables- Providing excellent customer service and addressing any customer queries or concerns- Working closely with the kitchen team to ensure food quality and presentation standards are met- Adhering to all health, safety and hygiene regulations- Assisting with other restaurant duties as required- Assist Store Manager to handle operations
Benefit
- Salary: RM 2,350 ~ RM 4,000 (Depending on experience)
- Working Hour:
①10:00 - 19:30 (Break time: 15:00 - 16:30)
②12:30 - 22:00(Break time: 15:00 - 16:30）
- AL: 10days
- MC: 14days
- EPF, SOCSO, EIS
- Medical Benefit: Injuries sustained within the restaurant premises are covered up to a specific amount.
- Staff Meal: You can eat anything from the menu for RM5.
- Transportation Allowance:
RM8 provided per working day.
or
Car parking
- Medical Check upCustomer Service ExecutiveID:59250
3,500 MYR ~ 5,000 MYRPerakJob Description
Responsible for facilitating customers business activities with the organization, such as making a purchase, placing an order, getting advice, lodging a complaint or request for latest information. Providing answers to customer enquiries or escalate them on to the Sales Manager responsible. Providing correct information and helping to solve customer queries or problems. <Drive> • Responsible and oversight of CS activities in the assigned H&R entities• Lead and manage customer service activities to achieve timely customer orders fulfilment and customer support to the stakeholders• Develop Delivery Policy on the order fulfilment lead-time and recommend logistics providers to achieve lowest logistics cost. Implement annual cost improvements measures to achieve best-in-class rates as directed by Line Managers • Collates sales demand forecast and order data to develop weekly and monthly delivery plan• Liaise with Technical team on COA issue and and any customer complaint on the quality related issues• Apply custom form (K1/K2/K8) and Form D, E, etc. when necessary and managed both domestic and oversea sales shipment for documentation preparation and coordination works• Liaise with other departments, discussing annual company targets, KPIs and agreeing on action plans to be taken with Sales Manager or Sales Support Manager• Develop and maintain CS operation COPs in compliance with ISO 9001:2015 • Order taking, delivery arrangement and tracking (change management such as rescheduling, add-on order and order cancellation).• Oversee the CS activities such as daily processing of customer's order placement into E1, timely communication to customers on delivery related updates, daily deliveries status and activities, accurate invoicing, etc • Update the Weekly Stock status and Weekly Receipts File• Assist and manage SI, B/L, packing list, DO, marine insurance purchase and other related documents for import and export cargos such as raw materials and finished goods• Compile and update the Customer Service SOP, policies, and standards as per ISO 9001:2015 guideline• Monitor and assist Sales Manager, Sales Support Manger for the customer payment and collection• Develop customer satisfaction goals and coordinate with the Sales/Logistics team to meet them on a steady basis• Maintain accurate records and document all customer service activities and discussions• Compile service statistics and prepare detailed reports on delivery, also key-in any customer compliant into FMIS• Follow up on customer feedback/FMIS closure • Undertake any additional assignment as may be director by Sales Manager or Sales Support Manager<Support> • Assist Sales Manager and Sales Support Manager on the annual customer satisfaction survey• Maintain interface between Customer, Sales, Transporter, Logistics and Operation in terms of the order management & demand fulfilment process • Manage and support all customer order management related requirements pre-sales and post sales such as new customer CRM/E1 set-up, etc • Assist Sales Manager or Sales Support Manager to achieve customer service KPIs in a timely manner • Support Logistics team in terms of annual logistics provider's performance and costs with Technical team (Purchasing) to derive the lowest delivery route/mode option at to customers in a timely manner • Assist Purchasing and Planning department for the Production and Inventory monitoring • Able to react to change productively and handle other essential tasks as assigned
Benefit
Salary range: RM3,500 - RM5,000
■ AL
1-5 years: 14 days
6-8 years: 16 days
9-15 years: 20 days
16-20 years: 22 days
21 years: 25 days
■ ML
2 years: 14 days
2-5 years: 18days
5 years and more: 22 days
■ Insurance coverage
■ EPF/SOCSO
■ Reimbursements (by bill): Travelling claim, TelephoneAdmin ExecutiveID:59134
4,000 MYR ~ 6,000 MYRShah AlamJob Description
• To oversee Admin functions and HR support in the company.• Ensure maintenance and upkeep of the office, factory compound, canteen facilities, equipment, infrastructure and company assets e.g., firefighting equipment, pump house, power house & others.• Responsible for general administrative matters e.g., utilities, general contract management, permit licenses renewal, security management, staff welfare, office material printing/purchase, pest control, panel clinic, etc.• Responsible in foreign worker management, including work permits, passes and related procedures.• Ensure hostel management comply with the Employees’ Standards of Housing Accommodations Act 1990.• Responsible in ensuring the establishing, implementing and maintaining ISO IMS documentation and records, related to HR & Admin function, achieve the documented requirements.• Perform any other related or ad-hoc duties as Management may require from time to time.
Benefit
Salary Package : RM 4,00 - RM 6,000
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc （MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to change[ Tanjung Malim ] Customer Service TechnicianID:59041
2,000 MYR ~ 3,000 MYRPerakJob Description
Support the Customer Service Engineer at the Customer Production Line Ensure customer line is supported at all times. Support Customer Service Engineer to resolve any issues at the customer end in a timely manner. To feedback to Customer Service Engineer accurate & timely information on all issues at the customer plant.Support all change implementation To support Customer Service Engineer for SQE to evaluate changes made by supplier and carry out fitment at the customer end.Follow up on Engineering Changes & Permits Support Customer Service Engineer for assurance engineering changes & permits are implemented in accordance to accepted procedures. Monitor the cut off for changes is done correctly and effectively.Support Customer Service Engineer in Monitor Quality System Involve in all rework or reprocessing at the Customer plant Control of non-conforming products.Ensure that material respect is followed at all times. Assist in the identification, development and implementation of new work instructions.Problem Solving Participate in problem solving teams.
Benefit
・All-in Salary = RM 2,000 ~ RM 3,000 (inclusive with below allowances)
・AL = 8 days, increase to max after 5yr 16days/yr
・Accommodation Allowance = RM 150
・Meal Allowance = RM 90
・Free Parking
・Outpatient Claim = RM1,000 / yr
・Medical Card coverage includes dependent
・Bonus average 2 Months
** Top performer = 4 MonthsGeneral Affairs cum Administration Executive (Japanese Speaker)ID:59001
3,000 MYR ~ 7,000 MYROther Selangor DistrictJob Description
■ COMPANY DESCRIPTIONWe are a Malaysian-incorporated manufacturing company specializing in electronic components, particularly lead terminals for aluminum electrolytic capacitors, which are essential components used in a wide range of electronic devices.The company operates as a subsidiary of a well-established Japanese electronics group.Currently, we are seeking a Japanese-speaking professional to support the General Affairs and Administration function, as well as to serve as a support role to Japanese expatriate and in-coming Japanese visitors.■ JOB RESPONSIBILITIES・General Affairs & Administration Support - Provide comprehensive general affairs and administrative support to ensure smooth daily office operations. - Assist the HR & Administration Manager in handling administrative matters, documentation, and internal coordination. - Manage office supplies, facilities-related matters, vendors, and service providers. - Coordinate meeting arrangements, meeting rooms, and internal events. - Handle general correspondence, filing, record-keeping, and document control in accordance with company procedures.・Japan HQ Communication & Coordination - Act as a communication bridge between Malaysia operations and Japan HQ. - Support Japanese–English communication through email correspondence, meeting coordination, and basic interpretation/translation when required. - Assist in preparing bilingual documents, reports, and presentation materials for submission to Japan HQ. - Coordinate and follow up on requests, instructions, and information exchange from Japan HQ.・Japanese Expatriate & Visitor Support - Support arrangements for Japanese expatriates and visitors during business trips to Malaysia, including: - Travel, accommodation, transportation, and meeting schedules - Office access, facilities usage, and local support - Assist in coordinating visa-related documentation, invitation letters, and administrative requirements (under guidance of HR/Admin Manager). - Provide general support to ensure smooth onboarding and business visits for Japanese expatriates.・HR & Administrative Assistance - Support HR-related administrative tasks such as onboarding documentation, employee records, and internal announcements. - Assist in coordinating training sessions, internal meetings, and company activities. - Support payroll, leave administration, and HR reporting where required (administrative support only). - Assist in handling internal inquiries related to HR and administrative matters.
Benefit
・Salary Package : RM 3,000 - RM 7,000
(includes Transportation Allowance & Responsibility Allowance)
・Responsibility Allowance (Executive RM120 - 150, Asst Mgr/Mgr RM200 - 300)
・AL: 14 days (increase up to 21 days)
・MC: 14 days (increase up to 22 days)
・Bonus : depends on the company performance (average 1-3 months)
・Medical Claim: RM40 per visit
・Insurance Coverage: Socso/Group Personal Accident
・Company Activities: Annual Dinner EventSales & Operation Executive / Assistant Manager (JB) (Japanese Speaker)ID:58924
7,000 MYR ~ 10,000 MYRGelang PatahJob Description
1) Responsible for preparing a quotation upon request by the customer.2) Visit new and existing customers for the sales and customer service activities.3) To delegate or share to the related department upon receiving new orders or instructions from customers and from the top management. 4) Prepare Weekly report and present it in the Weekly Meeting.5) Prepare Monthly shipment and stock report, submit to the customer and HQ.6) Analize Welcia's incoming product list and prepare a summary.7) Updating a new product list in the WMS systems.8) Prepare a monthly product's expiry date and notify the customer.9) Attend customer additional requests and inquiries.10) Report/Update to Operation Manager on a day to day basis.
Benefit
- Annual Leave 14 days
- Medical Leave 14 days
- Performance Bonus
- Medical Claim (For employees and family)
- Company Group InsuranceShipping Executive (LMW Experience) ID:58986
4,000 MYR ~ 6,000 MYRShah AlamJob Description
• LMW Management: Oversee the operation, preparation, submission, and maintenance of all LMW-related documentation, including duty and tax exemption applications, permits, and audit support. (e.g. LMW report, raw materials, finished goods, sub-con report, M1, M2, & M3/M4, etc.)• Logistics Coordination: Manage and coordinate inbound and outbound logistics to ensure accurate stock movement and inventory traceability. Monitor logistics costs, proactively identify savings opportunities, and implement measures to improve cost efficiency and control departmental budgets.• Shipment Management: Liaise with inter-dept. teams, freight forwarders, agents, and transport providers to coordinate and monitor all shipments efficiently.• Customs Clearance: Ensure accurate and compliant customs clearance procedures for raw materials, components, and finished goods. Application for Certificate of Origin (COO) and preferential trade agreements such as ATIGA (Form D) and AIFTA with MITI, including necessary cost analysis for qualification.• Audit Support: Conduct periodic self-audits and assist with external customs audits and inspections to maintain compliance readiness.• Customs Compliance: Ensure full adherence to the Malaysian Customs Act 1967, LMW regulations, and AEO Guidelines including timely reporting to Royal Malaysian Customs (JKDM).• Authorized Economic Operator (AEO): Manage and maintain compliance related to the Authorized Economic Operator (AEO) program specifically for import/export activities.• ISO Management : Oversee daily team activities to ensure efficient task completion and strict adherence to standard operating procedures (SOPs).• Reporting, and Improvement: Prepare comprehensive logistics performance reports, analyse data trends, and provide insights and strategic recommendations for management review.• Ad-hoc : Perform other administrative and ad-hoc tasks as assigned by the Management.
Benefit
Salary Package : RM 4,000 - RM 6,000
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc （MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to changeShipping OfficerID:58987
3,500 MYR ~ 4,000 MYRShah AlamJob Description
• Shipment arrangement with sales dept. including import/export by sea, air & land.• Coordinate transportation operations with forwarders including inquiries, booking, and others.• Prepare all shipping reports including monthly statement LMW (Licenced Manufacturing Warehouse), customs form, raw material statement, sales, sub-con and others.• Perform the PRS & CS through the AEO system.• Dealing with all import/export documentation/permit/form and ensuring it is fully accurate.• Handle license renewal, exemption applications, and government agencies approval.• Liaison with government agency officers for customs and shipping-related issues.• Kursus Ejen Kastam (KEK) certificate is an advantage• Ad-hoc : Perform other administrative and ad-hoc tasks as assigned by the Management.
Benefit
Salary Package : RM 3,500 - RM 4,000
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc （MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to change
