25 Jobs - Career Change in Malaysia: The Best Job Listings for Custmer support/service Positions
IT Service Desk Team LeadID:58345
5,000 MYR ~ 6,000 MYRBangsarJob Description
■ KEY RESPONSIBILITIESProvide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. ■ TEAM LEADERSHIP・Supervise, mentor, and motivate service desk analysts.・Monitor team performance, ticket queues, and workload distribution.・Conduct training sessions and performance reviews.・Foster a collaborative and customer-focused work environment.■ TECHNICAL EXPERTISE・Provide L2/L3 technical support for hardware, software, network, and system-related issues.・Troubleshoot complex IT problems and escalate to higher-level support when necessary.・Ensure timely incident resolution in line with defined SLAs.・Business Awareness: Develop an understanding of the customer’s environment and service delivery requirements to ensure the delivery of first-class service.・Process: Document all actions taken in resolving customer inquiries, ensuring that established processes and systems are consistently followed.・Problem Solving: Take ownership of customer issues by actively listening, asking relevant questions, and resolving known problems within required timescales.・Recognize when problems are beyond own expertise and escalate appropriately to ensure resolution.・Service Level: Escalate issues when necessary to meet or exceed service level agreements (SLAs) and customer expectations. Monitor performance through regular statistical reporting and analysis.・Personal Development: Take ownership of personal learning and growth by maintaining a clear development plan and actively pursuing opportunities to build technical and professional skills
Benefit
・Basic Salary = RM 5,000 ~ RM 6,000
・AL:14d, MC: 14d (increase based on service year)
・Optical Allowance (RM 500 per 2 years)
・Parking Allowance (Max RM 100 claimable per month)
・Flexi Allowance (for medical fee, medical checkup, dental and etc.)
・Company Insurance provided (AIA)
・Performance Bonus (based on individual and company performance)
・Contractual Bonus
・OT (RM 20/h, based on management approval)Business Development Manager (Channel Sales)ID:58413
5,000 MYR ~ 7,000 MYRCheras (KL), Cheras (Selangor)Job Description
< Job Title >We are seeking an energetic and driven Business Development Manager (Channel Sales) to spearhead the expansion of our stockist and agent network in Malaysia. This role focuses on identifying, approaching, and onboarding new stockists/agents, while also managing ongoing relationships to drive sustainable growth. The position also supports corporate gift sales when additional capacity is required.< Key Responsibilities >• Identify, prospect, and recruit new stockists and agents across Malaysia.• Present company products, pricing, and partnership benefits to potential partners.• Negotiate and onboard new stockists, ensuring smooth activation and first orders.• Manage and nurture relationships with existing stockists/agents, addressing enquiries and ensuring strong performance.• Monitor sales performance of stockists and provide feedback for improvement.• Gather market insights and competitor information to support channel strategy.• Work closely with the operations team for order fulfilment, administrative, and logistical support.• Represent the company professionally and uphold brand reputation in the market.• Provide backup support to the Business Development Manager (Corporate Sales) by handling corporate gifting enquiries when required, and vice versa, ensuring continuity of service and timely client support across both business lines.
Benefit
・Basic Salary = RM 5,000 ~ RM 7,000
・1 day WFH per week after confirmation
・Entitled to monthly commission upon hitting individual target (details sharing during interview)
・Entitled to quarterly incentive reward upon hitting group target (details sharing during interview)
・AL: 14, 1y + 1d, max 21
・MC: <2Y 14d, 2 ~ 5Y 18d, >5Y 22d
・Season Parking provided
・All business travel claimable based on mileage
・Hospitalization Leave 60d
・Medical Claim = RM 1,000/y
・Performance Bonus (based on company performance)
・Company Activities: Company Trip, ad-hoc celebration or lunch / dinner【Jp speaker】Medical ReceptionistID:58372
3,000 MYR ~ 5,000 MYRMont KiaraJob Description
This is a clinic that provides Japanese style of medical services and hospitality.- Perform as a clinic receptionist, liaise with walk-in & call-in customers- Make a booking for call-in customers- Administration job dealing with Japanese/local insurance- Daily/monthly accounting task (basic)- Miscellaneous job related to daily clinic operation- Report to Japanese MD - Others when required
Benefit
Total salary package : 3000~5000 MYR
*all included
Working Hours: 7:00 AM to 10:00 PM (8-hour shift with a 1-hour break; shifts are either early or late).
- EPF, SOCSO
- Allowance: petrol, toll, parking
- Bonus: provided according to company achievement/once per yearExecutive Parts (Sales & Logistic) - MelakaID:58203
3,500 MYR ~ 5,500 MYRMalaccaJob Description
Job Summary• Responsible to ensure the Parts department daily activities and operation run smoothly within the deadline and procedure.Key Responsibilities• To support in overall sales operation including commercial, logistics and JIT operation. (Shipment monitoring, Inventory control and Delivery monitoring).• To liaise with exporters for orders, price negotiation and product availability.• Strong experience & sensitivity in cost management (inclusive but not limited to quotation, cost & profit analysis).• To follow up closely on the potential new business opportunities and existing business.• To identify and resolve business problem through discussion and negotiation with the supplier and customers.• To ensure all sales and customer documentation including all mandated report is up to date, available and presented on time.• To responsible for the sales collection and adhere to credit control.• To ensure effective and clear communication within the sales team, customer, supplier and others department across the organization.• To execute any additional duties as assigned by Management from time to time.
Benefit
• EPF Employer Contribution: 15%
• Company trip
• Medical and dental benefit
• Group H&S and PA
• Company dinner
• Minimal 2 months performance bonus
• Oversea training opportunity
• Attendance allowance RM100
• Meal Allowance RM50
• Transport Allowance RM500 max (depends on distance from home to company)Product SpecialistID:58272
5,000 MYR ~ 6,500 MYRShah AlamJob Description
As a Product Specialist, you will play a pivotal role in driving the growth and adoption of our product offerings. Acting as a bridge between the company, the sales team, and our customers, you will ensure effective positioning, technical understanding, and market success of our products. This role requires a proactive and adaptable individual who can manage product portfolios across various categories and respond to changing market needs.Key Responsibilities1. Product Expertise and Development- Gain comprehensive knowledge of the assigned product portfolio, including specifications, applications, and competitive positioning.- Support the evaluation and onboarding of new products to expand the company’s offerings.- Develop product-related documentation, such as training materials, user guides, and technical specifications.2. Sales Support and Enablement- Train the sales team on product features, benefits, and competitive advantages.- Act as a technical advisor during client engagements, including product presentations and demonstrations.- Assist the sales team in identifying and resolving product-specific challenges.3. Market Insights and Strategy- Stay informed about market trends, customer preferences, and competitor activities.- Provide recommendations for product improvements, new product launches, or discontinuations based on market research.- Collaborate with marketing and sales teams to create effective go-to-market strategies.4. Client Engagement and Support- Work closely with customers to understand their needs and recommend the most suitable solutions.- Provide pre-sales and post-sales technical support, including product trials and troubleshooting.- Ensure customer satisfaction through timely follow-ups and issue resolution.5. Reporting and Analysis- Monitor product performance and provide regular reports on sales trends, customer feedback, and market dynamics.- Analyze data to identify growth opportunities and address challenges.
Benefit
- Transport allowance (around RM 1000 depends on car model and years), Bonus, special rewards
- Commission
- Annual Leave
- Medical Leave
- Compassionate Leave
- Paternity and Maternity LeaveCustomer Care Consultant (Klang)ID:58266
3,000 MYR ~ 4,200 MYRKlangJob Description
-Patient's education ie. consultation-Patient's registration, appointment scheduling and follow-up-Coordinating and scheduling surgeries-Attend to patients needs-Ensure smooth patients flow -Assist in marketing activities such as roadshows occasionally (applicable only when MKN/KKM SOP open up)-Statistics report
Benefit
- EPF,SOCSO
- Staff incentive (monthly target hit – will be paid quarterly).
- Bonus will pay in March and June. 0 - 2.5 months bonus
- 15 days AL
- Long service cash reward from 3 years onwards – up to RM21,700 in total
- Vision Correction (staff free & Family discounted)
- Staff discount for surgery (family)
- Comprehensive eye check up （staff and family free）
- Insurance, Hospitalization, Accident Coverage
- Maturity (female 101 days, male 30 days)
- Outpatient claim- RM300 per annum, if whole year no mc & no claim, will be paid RM300 as healthy reward
- Staff Birthday leave (half day), Spouse birthday – Half day
- Festival Leave (Eve of CNY, Raya & New Year)
- Mileage claim : RM0.60 per km (business trip)
- Increment : Based on performance
- Bonus – based on company’s growth, center’s performance & staff performance
- Training provided
- If work up to 8pm, meal provided
- Company Subsidy RM100 per annum per confirmed staff – credit into center funding for team outingQA Manager (Local Japanese Speaker)ID:58209
8,000 MYR ~ 8,800 MYROther Kedah DistrictJob Description
Job Purpose:To ensure all products meet stringent quality standards, regulatory requirements, and customer specifications by leading the QA team, optimizing processes, and driving continuous improvement initiatives.Key Responsibilities:1. Quality Systems & Compliance- Maintain ISO 9001 & ISO 14001 compliance.- Document and update Work Standards, SOPs, Manufacturing Specifications and other documents.2. Process and Product Quality:- Oversee In-Process inspections.- Investigate root causes of defects using 5Whys, Fishbone, 8D and other methodologies.- Implement Corrective Actions (CAPA) towards certain defects/issues.- Work with other departments PIC to confirm on Non-conformance range, root causes, CAPA in the event of quality issues.3. Team & Resource Management:- Supervise a team of QA Foreman Leaders, technicians across shifts as well as engineers. Ensure man power is enough to run operation.- Schedule and validate calibration of measurement equipment. Ensure all equipment are able to measure with high accuracy and reliable. Troubleshoot or deal with equipment vendors for any issues (trouble, calibration, etc).
Benefit
-Transport allowance RM 320
-Yearly Bonus depending on company and individual performance
-Medical insurances
-PH
-ALPlating Sr Engineer (Local Japanese Speaker)ID:58207
3,600 MYR ~ 5,500 MYROther Kedah DistrictJob Description
【Job description】1. To plan and organize production activities to achieve optimum efficiency and output.2. Production line support, work closely with the supervisors and production as to learn and train on trouble shooting3. To monitor stability of production by analyzing process flow, process parameter and equipment issue.4. To lead and train production team in applying new instruction and critical procedure.
Benefit
-Transport allowance RM 320
-Yearly Bonus depending on company and individual performance
-Medical insurances
-PH
-ALElectrical Sr Engineer (Local Japanese Speaker)ID:58205
3,600 MYR ~ 5,500 MYROther Kedah DistrictJob Description
【Job description】1. Support major machine trouble2. Manage machine spare part and preventive maintenance.3. Communicate with Japan side for any related to electrical technical issue4. Developing, reviewing, updating, modifying, and approving electrical design plans and work schedules.5. Liaising with clients and other engineers to ensure projects are completed to specifications.6. Maintaining and improving existing machine and equipment.7. Participating in conferences, events, and networking and learning opportunities.8. Drawing up budgets, schedules, company regulations, and various other documents.9. Analyzing existing processes and scheduling meetings to discuss improvement initiatives.10. Conducting research, performing diagnostics and troubleshooting equipment.11. Communicate with Japan side for any related to technical issue.
Benefit
-Transport allowance RM 320
-Yearly Bonus depending on company and individual performance
-Medical insurances
-PH
-ALCustomer Support ExecutiveID:58204
4,000 MYR ~ 5,500 MYRShah AlamJob Description
The key role of this position is to be responsible for administration support for the new Customer Support Center. Responsible to support the department to achieve overall goals and objectives. To manage daily operations of the department, monitor and analyze the progress of projects and jobs and advice management on the status.• Provide in-depth sales and business expansion with existing customers• Propose solutions to enhance customer operations or resolve operational issues• Build and maintain good business relationship with customers• Engage in contract negotiation and review of contractual agreement• Conduct market research, market analysis, and strategy development • Plan and execute sales plans in accordance with the Company sales target.• Meet potential existing and new customers to market and sell Company range of system / products.• Handle sales inquiries and assist in preparing quotations for customers with close follow up.• Prepare and issue sales documentation (Sales Order, DO, Performa Invoice etc) upon sales order received.• Monitor and follow-up on progress of orders and ensure timely delivery.• Support on logistics arrangement, if needed.• Maintain customer profiles and job files.• Follow-up on payments due from customers, if required.• ERP system updating of sales data• Perform periodic data monitoring and provide forecast on customer support division indices.• Analyze customer support division results and report to superior.• Collaborate and communicate effectively with sales, field support and inter-company personnel.• Discuss and negotiate with group company personnel.• Support to launch the new Customer Support Center by making rules, managing engineers' schedules and coordinating Customer Support meetings within group companies.
Benefit
Basic salary: ~RM3,500 - RM5,000
• Fixed Transport Allowance for this position: RM500
• Fixed Title Allowance depending on experience of candidate:
■EPF, SOCSO and EIS
■AL
Less than 2 years - 8 days
2 years – less than 5 years - 12 days
5 years and above - 16 days
Entitlement for employees with less than 1 year service will be pro-rated.
■MC
Less than 2 years - 14 days
2 years – less than 5 years - 18 days
5 years and above - 22 days
■Other Allowance
Full attendance allowance: RM50
■Over time allowance: Claimable
