27 Jobs: Job Vacancies for Custmer support/service Positions
Team Leader, Call CentreID:59560
4,000 MYR ~ 5,800 MYRPuduJob Description
1. Team Management・Manage, motivate, and supervise a team of 15 agents.・Create and manage shift schedules to ensure 24/7 coverage.・Run daily briefings to keep the team aligned on security standards.2. Performance Tracking・Track team KPIs (Response time, Accuracy, Customer satisfaction).・Review calls/alerts to ensure quality.・Report performance results to management.3. Coaching & Training・Train new team members on SOPs and security systems.・Provide regular coaching to help agents improve their performance.・Support team members through structured development plans.4. Incident & Escalation Handling・Handle complex customer complaints and emergency escalations.・Ensure all actions meet security and company standards.5. Operational Support・Coordinate with other departments (Technical/Field teams) to solve issues.・Ensure compliance with all internal processes.
Benefit
- EPF, SOCSO, EIS provided
- Bonus(1month - Depends on the Performance)
- Commission
- Petrol card
- Mobile Claim,
- Toll
- Parking Claim
- Salary Increment(Once a year/around 3~5%)
- AL： 16 days
- MC：14 days
- Transportation Allowance
- Mobile Phone allowance(Claimable)
- Medical Allowance
- InsuranceSales Admin ExecutiveID:59638
3,700 MYR ~ 4,200 MYRKL SentralJob Description
・Supporting sales team & sales operation through administrative coordination & customer facing task・Coordinate with suppliers and customers to ensure smooth order flow.・Maintain accurate customer records, orders and sales databases・Arrange stock delivery with warehouse or transporters・Coordinate with others internal department: Logistic, finance, operation・Handle custom clearance.・Perform regular stock checks and record updates.・Communicate mainly via email, and by phone when matters are urgent.
Benefit
・Salary = RM 3,500 ~ RM 4,000
・Transport Allowance = RM 200
・AL: <2Y 14D, 2~5Y 18D, >5Y 22D
・MC: <2Y 14D, 2~5Y 16D, >5Y 18D
・Medical Claim: RM 100/month, up to RM 1,000/year
・Company Activities: Birthday Treat, Company Trip, Welcome Lunch, Farewell Lunch
・Bonus: Depends on company sales performance
・Public Holidays : Follow Malaysia calendarCustomer Service ExecutiveID:59599
3,800 MYR ~ 4,200 MYRGeorgetownJob Description
1. Order management• Process sales orders accurately in ERP system• Monitor order status and ensure on-time fulfilment• Handle order changes, cancellations, and expedite requests2. Customer Account Management• Support Sales PIC for assigned customers• Respond promptly to inquiries regarding order status, shipment and billing enquiries• Build and maintain strong working relationships with customers3. Customer Account Management• Generate shipping documents and ensure billing accuracy• Support credit note / debit note processing
Benefit
- 12 days AL
- Medical Claim RM 50 per visit, RM 500 max per year
- Dental RM 200 per year
- 1 month fixed bonus
- Annual Health Screening
- Bonus pay-out twice a year
(June and Dec, Average 1.5 - 3.0 months per year)
- Kick-off meeting tripFuruno Electric (Malaysia) Sdn. Bhd.ID:59591
3,500 MYR ~ 5,000 MYRShah AlamJob Description
JOB SUMMARYTo carry out VDR/SVDR annual performance tests and statutory safety radio survey on board ships.DUTIES/RESPONSIBILITIES/ACCOUNTABILITIESCompliance and Survey• Perform VDR/SVDR Annual Performance Tests (APT) onboard vessels.• Conduct Statutory Safety Radio Surveys (GMDSS) in accordance with IMO and Class requirements.• Identify survey scope and monitor daily statutory survey activities.• Record non-conformities of equipment in survey reports.• Prepare and submit survey reports to relevant classification authorities.• Maintain and update survey checklists issued by classification bodies.• Ensure validity of approval certificates issued by classification societies.• Monitor updates to international conventions and IMO regulations.Technical Service• Carry out servicing, installation, troubleshooting, and commissioning of Navigation and Communication equipment.• Attend customer enquiries related to statutory survey matters.• Perform other ad-hoc duties as assigned by the superior.
Benefit
AL : 14 days
MC: 14 days
Phone allowance RM 100
Insurance and medical benefits
Performance bonus and salary incrementService Desk Agent (IT - Thai Speaker)ID:59403
3,500 MYR ~ 6,350 MYRBangsarJob Description
< ABOUT THE ROLE >We are looking for enthusiastic entry-level candidates to join our IT Service Desk team.This role is open to fresh graduates, IT and non-IT graduates, and diploma holders who are interested in starting a career in IT and customer support.You don’t need prior IT work experience—we provide clear guidance, and ongoing support. What matters most is your willingness to learn, positive attitude, and desire to help others.< WHAT YOU'LL DO >- Act as the first point of contact for users needing technical assistance- Provide basic IT support via phone, email, chat, and ticketing systems.- Help users with common issues such as login problems, software access, and device setup- Record and track support requests accurately in the system- Follow troubleshooting guides and standard procedures (training provided)- Escalate more complex issues to senior support teams when required- Communicate clearly and professionally with users at all times
Benefit
・Basic Salary = RM 3,500 ~ RM 5,500
・Shift allowance = RM 250
・Language Allowance = RM 600
・AL:14d, MC: 14d (increase based on service year)Service Desk Agent (IT - Cantonese Speaker)ID:59402
3,500 MYR ~ 4,050 MYRBangsarJob Description
< ABOUT THE ROLE >We are looking for enthusiastic entry-level candidates to join our IT Service Desk team.This role is open to fresh graduates, IT and non-IT graduates, and diploma holders who are interested in starting a career in IT and customer support.You don’t need prior IT work experience—we provide clear guidance, and ongoing support. What matters most is your willingness to learn, positive attitude, and desire to help others.< WHAT YOU'LL DO >- Act as the first point of contact for users needing technical assistance- Provide basic IT support via phone, email, chat, and ticketing systems.- Help users with common issues such as login problems, software access, and device setup- Record and track support requests accurately in the system- Follow troubleshooting guides and standard procedures (training provided)- Escalate more complex issues to senior support teams when required- Communicate clearly and professionally with users at all times
Benefit
・Basic Salary = RM 3,500 ~ RM 3,800
・Shift allowance = RM 250
・AL:14d, MC: 14d (increase based on service year)Service Desk Agent (IT - Mandarin Speaker)ID:59401
3,500 MYR ~ 4,050 MYRBangsarJob Description
< ABOUT THE ROLE >We are looking for enthusiastic entry-level candidates to join our IT Service Desk team.This role is open to fresh graduates, IT and non-IT graduates, and diploma holders who are interested in starting a career in IT and customer support.You don’t need prior IT work experience—we provide clear guidance, and ongoing support. What matters most is your willingness to learn, positive attitude, and desire to help others.< WHAT YOU'LL DO >- Act as the first point of contact for users needing technical assistance- Provide basic IT support via phone, email, chat, and ticketing systems.- Help users with common issues such as login problems, software access, and device setup- Record and track support requests accurately in the system- Follow troubleshooting guides and standard procedures (training provided)- Escalate more complex issues to senior support teams when required- Communicate clearly and professionally with users at all times
Benefit
・Basic Salary = RM 3,500 ~ RM 3,800
・Shift allowance = RM 250
・AL:14d, MC: 14d (increase based on service year)Service Desk Agent (IT - Korean Speaker)ID:59400
3,500 MYR ~ 7,450 MYRBangsarJob Description
< ABOUT THE ROLE >We are looking for enthusiastic entry-level candidates to join our IT Service Desk team.This role is open to fresh graduates, IT and non-IT graduates, and diploma holders who are interested in starting a career in IT and customer support.You don’t need prior IT work experience—we provide clear guidance, and ongoing support. What matters most is your willingness to learn, positive attitude, and desire to help others.< WHAT YOU'LL DO >- Act as the first point of contact for users needing technical assistance- Provide basic IT support via phone, email, chat, and ticketing systems.- Help users with common issues such as login problems, software access, and device setup- Record and track support requests accurately in the system- Follow troubleshooting guides and standard procedures (training provided)- Escalate more complex issues to senior support teams when required- Communicate clearly and professionally with users at all times
Benefit
・Basic Salary = RM 3,500 ~ RM 6,000
・Language Allowance = RM 1,200
・Shift allowance = RM 250
・AL:14d, MC: 14d (increase based on service year)Service Desk Agent (IT - Japanese Speaker)ID:59387
3,500 MYR ~ 6,950 MYRBangsarJob Description
< ABOUT THE ROLE >We are looking for enthusiastic entry-level candidates to join our IT Service Desk team.This role is open to fresh graduates, IT and non-IT graduates, and diploma holders who are interested in starting a career in IT and customer support.You don’t need prior IT work experience—we provide clear guidance, and ongoing support. What matters most is your willingness to learn, positive attitude, and desire to help others.< WHAT YOU'LL DO >- Act as the first point of contact for users needing technical assistance- Provide basic IT support via phone, email, chat, and ticketing systems.- Help users with common issues such as login problems, software access, and device setup- Record and track support requests accurately in the system- Follow troubleshooting guides and standard procedures (training provided)- Escalate more complex issues to senior support teams when required- Communicate clearly and professionally with users at all times
Benefit
・Basic Salary = RM 3,500 ~ RM 5,500
・Language Allowance = RM 1,200
・Shift allowance = RM 250
・AL:14d, MC: 14d (increase based on service year)Customer Support Specialist (Parts Management）ID:59284
3,800 MYR ~ 4,300 MYRUSJ/Subang JayaJob Description
< Job Summary >• Support service parts inventory management• Coordinate fulfilment of parts distributors’ orders• Support tech team and service partners on spare parts related matters• Processing returned defective parts and DOA main units• Processing defective consumable claims< Key Accountabilities >• Supporting Service Parts Inventory Management ➢ Maintain balanced inventory consistent with service requirement and targets. ➢ Support inventory forecast and ordering. ➢ Ensure timely parts stock-up for new models via recommendation from technical team/Regional HQ. ➢ Communicate with Regional HQ, Partners and Supply Chain on parts related matters. ➢ Update and maintain spare parts pricing in SAP and SPI website in accordance to price setting mechanism. ➢ Prepare performance and inventory reports for timely submission. ➢ Review and proposed parts write-off based on policy defined criteria• Coordinate Fulfilment of Parts Distributors’ Orders ➢ Process orders from Parts Distributors. ➢ Obtain Parts Distributors forecast monthly. ➢ Provide monthly updates to Parts Distributors on new parts info and price changes, if any. ➢ Report Parts Distributors sales monthly. ➢ Follow-up on overdue payments.• Support Tech Team and Service Partners on Spare Parts Related Matters ➢ Process spare parts warranty claims (in-warranty & over-warranty). ➢ Provide weekly ETA update on spart parts shortage. ➢ Support queries raised pertaining to parts (courier, shortage, changes in SKU, etc)• Processing Returned Defective Parts and Main Units ➢ Coordinate the monthly reverse-logistics of defective parts from Service Partners. ➢ Coordinate physical verification of returned defective parts and main units @ warehouse. ➢ Write-off returned defective main units from SAP system monthly.• Processing of Defective Consumable Claims ➢ Conduct tests and physical checks on consumables. ➢ Ensure warranty claim submissions for consumables meet criteria before submission. ➢ Process all consumable warranty claims promptly. ➢ Coordinate with dealers and customers for the collection of consumables. ➢ Responsible for proper storage and disposal of faulty consumables.
Benefit
◆Total Salary=RM 3.8k~4.3k
◆AL
>> Less than 5y: 14d
>> Equal to or >5y: 18d
>> Equal to or >10y: 21d
◆MC
>> Less than 2y: 14d
>> Equal to or >2y: 18d
>> Equal to or >5y: 22d
◆Public holiday fall on Sat->entitle to replacement leave
◆Zero medical leave incentive = RM 400
** Employee who does not take medical leave in one year
◆ Medical Coverage
>> Outpatient claim RM 400/y
>> Hospitalization under insurance
◆Business mileage claimable: RM 0.60/km
◆Outstation allowance : RM 50/d (more than 150 km travel in Malaysia)
◆Family Friendly Benefit = RM 800/y (for life welfare usage such as dental, medical without necessary to claim in receipt basis)
◆Co. Trip (Bangkok in May 2023)
◆Annual Dinner
◆Team Building
◆Average about 1~2m bonus (Based on performance)
◆CPD (Continuing Professional Development) Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from company
