27 Jobs: Job Vacancies for Custmer support/service Positions
Desktop Support Assistant Team Lead (12 Months Contract Basis - Renewable)ID:58770
5,000 MYR ~ 7,000 MYRBangsarJob Description
■ JOB SUMMARYThe Desktop Support Assistant Team Lead is responsible for overseeing a team of Desktop Support Engineers to ensure efficient delivery of technical support services for hardware, software, and network-related issues.This role combines hands-on technical expertise with leadership responsibilities, including task allocation, performance monitoring, and process improvement.The Assistant Team Lead ensures that all service requests are resolved within defined SLAs, escalates critical issues appropriately, and drives a culture of collaboration and customer satisfaction within the team.■ MAIN JOB TASKS & RESPONSIBILITIES・Team Leadership and Supervision: Lead and manage a team of approximately 10 Desktop Support Engineers, providing guidance, mentoring, and performance feedback to ensure high service quality.・Workload Management: Allocate and prioritize daily support tasks, ensuring timely resolution of incidents and requests in accordance with SLAs.・Technical Escalation: Act as the escalation point for complex technical issues, providing advanced troubleshooting and coordinating with higher-level IT teams when necessary.・EUC Hardware Support: Oversee and support the installation, configuration, and troubleshooting of PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT peripherals.・Software and System Support: Ensure effective deployment, configuration, and troubleshooting of Microsoft Windows, Microsoft Office, and other client software applications.・Process and Documentation Management: Maintain accurate documentation of incidents, resolutions, and team performance metrics to support continuous improvement and audit readiness.・Project Coordination: Support and lead initiatives related to hardware refresh, software rollout, and other IT infrastructure projects, ensuring smooth execution within schedule and budget.・Training and Knowledge Sharing: Conduct regular team training sessions to enhance technical skills and ensure adherence to company standards and best practices.・Collaboration with IT Stakeholders: Work closely with infrastructure, network, and security teams to improve overall end-user experience and operational efficiency.・Customer Relationship Management: Maintain positive communication with end-users, ensuring their technical issues are addressed promptly and professionally.・Service Reporting: Track and report team performance, ticket resolution metrics, and user satisfaction trends to management.・Ad Hoc Responsibilities: Perform additional duties or projects as assigned by management to support departmental and organizational objectives.
Benefit
・Basic Salary = RM 5,000 ~ RM 7,000
・Travelling Expenses = RM 0.30/km (bike), RM 0.60/km (car)
・AL = 15d, MC = 14d
・Hospitalization Leave = 60d
・Medical Car provided
・Insurance provided (Great Eastern)
・OT Rate
> Normal Time: RM 15/h
> Midnight: RM 20/h
> Saturday: RM 20/h
> Sunday: RM 30/h
> Public Holiday: RM 40/hSales & Logistic Executive - MelakaID:58761
3,500 MYR ~ 5,500 MYRMalaccaJob Description
Job Summary• Responsible to ensure the Parts department daily activities and operation run smoothly within the deadline and procedure.Key Responsibilities• To support in overall sales operation including commercial, logistics and JIT operation. (Shipment monitoring, Inventory control and Delivery monitoring).• To liaise with exporters for orders, price negotiation and product availability.• Strong experience & sensitivity in cost management (inclusive but not limited to quotation, cost & profit analysis).• To follow up closely on the potential new business opportunities and existing business.• To identify and resolve business problem through discussion and negotiation with the supplier and customers.• To ensure all sales and customer documentation including all mandated report is up to date, available and presented on time.• To responsible for the sales collection and adhere to credit control.• To ensure effective and clear communication within the sales team, customer, supplier and others department across the organization.• To execute any additional duties as assigned by Management from time to time.
Benefit
• EPF Employer Contribution: 15%
• Company trip
• Medical and dental benefit
• Group H&S and PA
• Company dinner
• Minimal 2 months performance bonus
• Oversea training opportunity
• Attendance allowance RM100
• Meal Allowance RM50
• Transport Allowance RM500 max (depends on distance from home to company)Salon StaffID:58744
3,000 MYR ~ 3,500 MYRMont KiaraJob Description
- Providing treatments and counseling services to customers.- Acquiring new members.- Assisting with beauty salon operations (such as reservation management).- Managing the store and its equipment/supplies.- Handling accounting and monetary processing (including register operation, sales verification, and daily report creation).
Benefit
- Salary: RM 3,000 ~ RM 3,500 (Depending on experience and skills)
- Employment Type: Permanent Employee
- Probation Period: 3 to 6 months
- Working Hours: 10:00 AM to 10:00 PM (8-hour shift, rotating shifts)
- Work Location: Mont Kiara, Kuala Lumpur
- Commission is also provided based on the number of contracts.
- Health / Medical Insurance: Provided
- Commuting Allowance: Provided (Subject to company regulations)
- Housing Allowance: Provided (Subject to company regulations)
- Annual Leave: Starts at 8 days (Increases annually)
- Sick Leave: 14 days
- Language allowance granted for Japanese proficiency.Commercial HeadID:58753
16,300 MYR ~ 21,300 MYRShah AlamJob Description
The suitable candidate will lead and drive strategic business growth and transformational changes to achieve strong leadership in targeted segments as a super-efficient industrial distributor to the customers.The Commercial Head will have responsibility for the top-line and bottom-line performance, and his/her key scope of responsibilities include:1. Developing, driving, and executing the budget plan to meet and/or exceed P&L expectations.2. To develop and execute a business plan that aligns commercial strategies to operational requirements & financial expectations. Such a strategic and operating plan that includes value creation initiatives and organizational development plans and driving sales and operational performance.3. To continuously drive modernization and transformation of company through digitalization.4. Building a high-performance company culture based on innovation, business excellence and “Best-in-Class” approach. He/she will provide appropriate leadership to his/her head of functions and to his entire organization so as to inspire individual and collective performance achievement and good community morale. He/she must strive to be a source of inspiration and positivity5. The Commercial Head must be able to partner and collaborate effectively with group functional heads and his/her Branch Manager.
Benefit
- Transport allowance
- Annual Leave
- Medical Leave
- Compassionate Leave
- Paternity and Maternity LeaveSenior Sales Admin & Customer Support Executive (Japanese Speaker)ID:58696
4,000 MYR ~ 6,000 MYRMont KiaraJob Description
■ COMPANY DESCRIPTIONThe company founded in 1996 and has built nearly three decades of experience in the IT industry.The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing/digital systems solutions.With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web/app development, operation and maintenance.■ JOB SUMMARY We are seeking a Japanese-speaking professional to support our sales and customer service operations, acting as a bridge between our local team, Japanese clients, and Japan headquarters.The role involves handling sales administrative tasks, supporting pre-sales activities, and providing responsive customer service to ensure a smooth business process and excellent client satisfaction.■ KEY RESPONSIBILITIES・Sales Administration - Prepare and issue quotations, sales orders, and renewal documents. - Maintain accurate records of customer accounts, orders, and contracts. - Coordinate with internal departments to ensure timely delivery and accurate invoicing.・Pre-sales Support - Assist the sales team in preparing proposals and presentation materials. - Follow up with clients on order status, delivery schedules, and document requirements. - Collaborate with Japan HQ and local sales teams to align on pricing, specifications, and order details.・Customer Service Support - Handle customer enquiries via email or phone in both Japanese and English. - Provide basic troubleshooting or direct customers to relevant technical teams for issue resolution. - Ensure high customer satisfaction through professional and timely communication.
Benefit
・Basic Salary = RM 4,000 ~ RM 6,000
・AL: 12 days (increase based on service year)
・MC: <2Y 14 days, 2Y ~ 5Y 18 days, >5Y 22 days
・Maternity Leave, Paternity Leave
・Compassionate Leave
・Anniversary Leave
・Mobile phone provided
・Laptop provided
・Season Parking provided
・All business expenses claimable (mileage = RM 0.80 / km)
・Meal allowance provided in any outstation business trip
・Medical checkup upon joining (company expenses)
・Medical benefits: claim according to receipt (RM 200 monthly)
・Yearly travel to Japan for annual dinner meeting (varies depending on company achievement and budget)
・Special achievement incentivesJunior Sales Admin & Customer Support Executive (Japanese Speaker)ID:58695
3,000 MYR ~ 4,000 MYRMont KiaraJob Description
■ COMPANY DESCRIPTIONThe company founded in 1996 and has built nearly three decades of experience in the IT industry.The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing/digital systems solutions.With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web/app development, operation and maintenance.■ JOB SUMMARY We are seeking a Japanese-speaking professional to support our sales and customer service operations, acting as a bridge between our local team, Japanese clients, and Japan headquarters.The role involves handling sales administrative tasks, supporting pre-sales activities, and providing responsive customer service to ensure a smooth business process and excellent client satisfaction.■ KEY RESPONSIBILITIES・Sales Administration - Prepare and issue quotations, sales orders, and renewal documents. - Maintain accurate records of customer accounts, orders, and contracts. - Coordinate with internal departments to ensure timely delivery and accurate invoicing.・Pre-sales Support - Assist the sales team in preparing proposals and presentation materials. - Follow up with clients on order status, delivery schedules, and document requirements. - Collaborate with Japan HQ and local sales teams to align on pricing, specifications, and order details.・Customer Service Support - Handle customer enquiries via email or phone in both Japanese and English. - Provide basic troubleshooting or direct customers to relevant technical teams for issue resolution. - Ensure high customer satisfaction through professional and timely communication.
Benefit
・Basic Salary = RM 3,000 ~ RM 4,000
・AL: 12 days (increase based on service year)
・MC: <2Y 14 days, 2Y ~ 5Y 18 days, >5Y 22 days
・Maternity Leave, Paternity Leave
・Compassionate Leave
・Anniversary Leave
・Mobile phone provided
・Laptop provided
・Season Parking provided
・All business expenses claimable (mileage = RM 0.80 / km)
・Meal allowance provided in any outstation business trip
・Medical checkup upon joining (company expenses)
・Medical benefits: claim according to receipt (RM 200 monthly)
・Yearly travel to Japan for annual dinner meeting (varies depending on company achievement and budget)
・Special achievement incentivesSenior IT Infrastructure & Project EngineerID:58694
4,000 MYR ~ 5,000 MYRMont KiaraJob Description
■ COMPANY DESCRIPTIONThe company founded in 1996 and has built nearly three decades of experience in the IT industry.The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing/digital systems solutions.With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web/app development, operation and maintenance.■ JOB SUMMARY We are looking for a proactive and versatile IT Infrastructure & Project Engineer to support the planning, implementation, and maintenance of IT infrastructure projects.This role involves managing network and system-related initiatives while providing occasional technical support and administrative assistance for IT operations and client accounts.The ideal candidate is technically skilled in networking and systems, with growing interest in IT project management and infrastructure lifecycle management.■ KEY RESPONSIBILITIES・Assist in planning and coordinating IT infrastructure projects, including network, server, and workstation setup, upgrade, and maintenance.・Support implementation of network and system integration projects, ensuring timely delivery and quality standards.・Perform network configuration and troubleshooting (e.g., VLAN, routing, switching, connectivity issues) to ensure system stability and optimal performance.・Coordinate with vendors, clients, and internal teams to ensure smooth project execution and proper documentation.・Provide technical and administrative support for IT systems, including web portals, user accounts, and system access management.・Participate in IT asset management, project reporting, and documentation of infrastructure changes and configurations.・Contribute to the development of standard operating procedures (SOPs) for IT support and project delivery.・Deliver basic end-user or client training and handle project handovers when required.
Benefit
・Basic Salary = RM 4,000 ~ RM 5,000
・AL: 12 days (increase based on service year)
・MC: <2Y 14 days, 2Y ~ 5Y 18 days, >5Y 22 days
・Maternity Leave, Paternity Leave
・Compassionate Leave
・Anniversary Leave
・Mobile phone provided
・Laptop provided
・Season Parking provided
・All business expenses claimable (mileage = RM 0.80 / km)
・Meal allowance provided in any outstation business trip
・Medical checkup upon joining (company expenses)
・Medical benefits: claim according to receipt (RM 200 monthly)
・Special achievement incentivesJunior IT Infrastructure & Project EngineerID:58693
3,000 MYR ~ 4,000 MYRMont KiaraJob Description
■ COMPANY DESCRIPTIONThe company founded in 1996 and has built nearly three decades of experience in the IT industry.The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing/digital systems solutions.With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web/app development, operation and maintenance.■ JOB SUMMARY We are looking for a proactive and versatile IT Infrastructure & Project Engineer to support the planning, implementation, and maintenance of IT infrastructure projects.This role involves managing network and system-related initiatives while providing occasional technical support and administrative assistance for IT operations and client accounts.The ideal candidate is technically skilled in networking and systems, with growing interest in IT project management and infrastructure lifecycle management.■ KEY RESPONSIBILITIES・Assist in planning and coordinating IT infrastructure projects, including network, server, and workstation setup, upgrade, and maintenance.・Support implementation of network and system integration projects, ensuring timely delivery and quality standards.・Perform network configuration and troubleshooting (e.g., VLAN, routing, switching, connectivity issues) to ensure system stability and optimal performance.・Coordinate with vendors, clients, and internal teams to ensure smooth project execution and proper documentation.・Provide technical and administrative support for IT systems, including web portals, user accounts, and system access management.・Participate in IT asset management, project reporting, and documentation of infrastructure changes and configurations.・Contribute to the development of standard operating procedures (SOPs) for IT support and project delivery.・Deliver basic end-user or client training and handle project handovers when required.
Benefit
・Basic Salary = RM 3,000 ~ RM 4,000
・AL: 12 days (increase based on service year)
・MC: <2Y 14 days, 2Y ~ 5Y 18 days, >5Y 22 days
・Maternity Leave, Paternity Leave
・Compassionate Leave
・Anniversary Leave
・Mobile phone provided
・Laptop provided
・Season Parking provided
・All business expenses claimable (mileage = RM 0.80 / km)
・Meal allowance provided in any outstation business trip
・Medical checkup upon joining (company expenses)
・Medical benefits: claim according to receipt (RM 200 monthly)
・Special achievement incentivesContent Reviewer in Bangsar South(Korean speaker) ID:58672
6,000 MYR ~ 10,000 MYRBangsarJob Description
You will be responsible for reviewing posts, videos, audio, images, and text content on online platforms, and classifying, evaluating, or removing them based on client guidelines (such as those for social media, video streaming, or e-commerce platforms).- Review, classify, and remove user posts or accounts in accordance with client policies- Investigate, escalate, and resolve content that may be inappropriate, harmful, or in violation of guidelines- Act as an advocate for user community safety, ensuring a secure and positive online environment- Propose improvements to processes and initiatives that enhance work quality and efficiency- Participate in ongoing training programs and team discussions for continuous development
Benefit
- Annual Leave 12days (Annual leave will accrue at one day per month.)
- Medical Leave 14days
- Annual medical coverage up to RM2,000
- Hospitalization benefitContent Reviewer in KL Sentral(Korean speaker) ID:58673
6,000 MYR ~ 10,000 MYRBukit Bintang/KLCCJob Description
You will be responsible for reviewing and managing user-generated content on online platforms, mainly related to games and entertainment. Your role ensures that all content complies with client and community guidelines, helping to maintain a safe and positive online environment for users worldwide.Key Responsibilities:- Review and evaluate user-generated content such as text, images, or videos in accordance with established guidelines- Identify and take appropriate action on content that violates policies or community standards- Support the creation of a safe and enjoyable online space for users- Collaborate with internal teams to improve processes and maintain content quality- Participate in regular training sessions to stay updated on guidelines and online community trends
Benefit
- Annual Leave 12days (Annual leave will accrue at one day per month.)
- Medical Leave 14days
- Annual medical coverage up to RM2,000
- Hospitalization benefit
