35 Jobs: Job Vacancies for Custmer support/service Positions
General Affairs cum Administration Executive (Japanese Speaker)ID:59001
3,000 MYR ~ 7,000 MYROther Selangor DistrictJob Description
■ COMPANY DESCRIPTIONWe are a Malaysian-incorporated manufacturing company specializing in electronic components, particularly lead terminals for aluminum electrolytic capacitors, which are essential components used in a wide range of electronic devices.The company operates as a subsidiary of a well-established Japanese electronics group.Currently, we are seeking a Japanese-speaking professional to support the General Affairs and Administration function, as well as to serve as a support role to Japanese expatriate and in-coming Japanese visitors.■ JOB RESPONSIBILITIES・General Affairs & Administration Support - Provide comprehensive general affairs and administrative support to ensure smooth daily office operations. - Assist the HR & Administration Manager in handling administrative matters, documentation, and internal coordination. - Manage office supplies, facilities-related matters, vendors, and service providers. - Coordinate meeting arrangements, meeting rooms, and internal events. - Handle general correspondence, filing, record-keeping, and document control in accordance with company procedures.・Japan HQ Communication & Coordination - Act as a communication bridge between Malaysia operations and Japan HQ. - Support Japanese–English communication through email correspondence, meeting coordination, and basic interpretation/translation when required. - Assist in preparing bilingual documents, reports, and presentation materials for submission to Japan HQ. - Coordinate and follow up on requests, instructions, and information exchange from Japan HQ.・Japanese Expatriate & Visitor Support - Support arrangements for Japanese expatriates and visitors during business trips to Malaysia, including: - Travel, accommodation, transportation, and meeting schedules - Office access, facilities usage, and local support - Assist in coordinating visa-related documentation, invitation letters, and administrative requirements (under guidance of HR/Admin Manager). - Provide general support to ensure smooth onboarding and business visits for Japanese expatriates.・HR & Administrative Assistance - Support HR-related administrative tasks such as onboarding documentation, employee records, and internal announcements. - Assist in coordinating training sessions, internal meetings, and company activities. - Support payroll, leave administration, and HR reporting where required (administrative support only). - Assist in handling internal inquiries related to HR and administrative matters.
Benefit
・Salary Package : RM 3,000 - RM 7,000
(includes Transportation Allowance & Responsibility Allowance)
・Responsibility Allowance (Executive RM120 - 150, Asst Mgr/Mgr RM200 - 300)
・AL: 14 days (increase up to 21 days)
・MC: 14 days (increase up to 22 days)
・Bonus : depends on the company performance (average 1-3 months)
・Medical Claim: RM40 per visit
・Insurance Coverage: Socso/Group Personal Accident
・Company Activities: Annual Dinner EventSales & Operation Executive / Assistant Manager (JB) (Japanese Speaker)ID:58924
7,000 MYR ~ 10,000 MYRGelang PatahJob Description
1) Responsible for preparing a quotation upon request by the customer.2) Visit new and existing customers for the sales and customer service activities.3) To delegate or share to the related department upon receiving new orders or instructions from customers and from the top management. 4) Prepare Weekly report and present it in the Weekly Meeting.5) Prepare Monthly shipment and stock report, submit to the customer and HQ.6) Analize Welcia's incoming product list and prepare a summary.7) Updating a new product list in the WMS systems.8) Prepare a monthly product's expiry date and notify the customer.9) Attend customer additional requests and inquiries.10) Report/Update to Operation Manager on a day to day basis.
Benefit
- Annual Leave 14 days
- Medical Leave 14 days
- Performance Bonus
- Medical Claim (For employees and family)
- Company Group InsuranceChief Information Executive (CIO)ID:58929
30,000 MYR ~ 40,000 MYRBukit Bintang/KLCCJob Description
< POSITION SUMMARY >The CIO is responsible for defining and executing the company’s technology strategy, including the trading platform, technology solutions and any other enterprise systems. This role ensures that IT infrastructure, applications, and digital transformation initiatives align with business objectives, drive operational efficiency, and manage and monitor project implementation within budget and timeline, in line with business growth. Currently, the IT Dept has about 50 HC with various sub-sections within the department.Budget creation, management and compliance. Our company is regulated and under surveillance by the Securities Commission.- Cyber security and compliance with internal and external requirements.- IT personnel management and mentoring- Vendor relationshipsThis role will be based in the Kuala Lumpur office and report directly to the CEO. The company plans to undergo a technology transformation to enhance the customer experience when using our app platform, as well as a few projects that will involve IT. The CIO will be part of this transformation journey. The CIO will present the IT update and project progress not only to management but also to the IT Committee and Board members. A CIO should have in-depth knowledge of the current and upcoming trends in the IT field.The CIO must have highly analytical thinking, be professional, and possess excellent organizational and leadership skills. As a senior member of the management team, the CIO must possess strong business acumen, excellent communication skills, strategic planning abilities, and a thorough understanding of the company’s internal operations and technology initiatives.< KEY RESPONSIBILITIES >・Setting objectives and strategies for the IT department and providing guidance to IT staff and the internal organization.・Selecting and implementing suitable innovative technology to streamline all operations and optimize efficiency to gain a competitive advantage.・Designing and customizing technological systems and platforms to improve both operations and customer experiences.・Oversee IT-related projects, network infrastructure and systems to ensure optimal performance is achieved.・Analyze costs, value and risks of Information Technology to advise Top Management and suggest actions.・Plan and implement enhancements to systems by providing accurate information on business needs and priorities.・Provide layman's advice and interpretation on technical jargon to non-technical audiences.・Establish relationships with stakeholders to develop trust and ensure the reliability, timeliness and accuracy of information.・Interprets and delivers information on regulatory and industry-wide rules, regulations and standards.・Escalation of issues/problems to keep Top Management informed, advice and provide recommendations to Top Management as and when needed.
Benefit
・Salary = RM 30,000 ~ RM 40,000
** Inclusive with fixed health allowance
・AL: <5Y 18d, >5Y 24d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・Fixed health allowance RM 125 / month
・Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
・Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
・Engagement Activities (company lunch inside office ...)
・Performance bonus 1 month averagely (Max 4 months previously)
(Parking around the company is around RM 200~RM 250 per month. No subsidy from company)Shipping Executive (LMW Experience) ID:58986
3,500 MYR ~ 5,500 MYRShah AlamJob Description
• LMW Management: Oversee the operation, preparation, submission, and maintenance of all LMW-related documentation, including duty and tax exemption applications, permits, and audit support. (e.g. LMW report, raw materials, finished goods, sub-con report, M1, M2, & M3/M4, etc.)• Logistics Coordination: Manage and coordinate inbound and outbound logistics to ensure accurate stock movement and inventory traceability. Monitor logistics costs, proactively identify savings opportunities, and implement measures to improve cost efficiency and control departmental budgets.• Shipment Management: Liaise with inter-dept. teams, freight forwarders, agents, and transport providers to coordinate and monitor all shipments efficiently.• Customs Clearance: Ensure accurate and compliant customs clearance procedures for raw materials, components, and finished goods. Application for Certificate of Origin (COO) and preferential trade agreements such as ATIGA (Form D) and AIFTA with MITI, including necessary cost analysis for qualification.• Audit Support: Conduct periodic self-audits and assist with external customs audits and inspections to maintain compliance readiness.• Customs Compliance: Ensure full adherence to the Malaysian Customs Act 1967, LMW regulations, and AEO Guidelines including timely reporting to Royal Malaysian Customs (JKDM).• Authorized Economic Operator (AEO): Manage and maintain compliance related to the Authorized Economic Operator (AEO) program specifically for import/export activities.• ISO Management : Oversee daily team activities to ensure efficient task completion and strict adherence to standard operating procedures (SOPs).• Reporting, and Improvement: Prepare comprehensive logistics performance reports, analyse data trends, and provide insights and strategic recommendations for management review.• Ad-hoc : Perform other administrative and ad-hoc tasks as assigned by the Management.
Benefit
Salary Package : RM 3,500 - RM 5,500
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc （MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to changeShipping OfficerID:58987
3,500 MYR ~ 4,000 MYRShah AlamJob Description
• Shipment arrangement with sales dept. including import/export by sea, air & land.• Coordinate transportation operations with forwarders including inquiries, booking, and others.• Prepare all shipping reports including monthly statement LMW (Licenced Manufacturing Warehouse), customs form, raw material statement, sales, sub-con and others.• Perform the PRS & CS through the AEO system.• Dealing with all import/export documentation/permit/form and ensuring it is fully accurate.• Handle license renewal, exemption applications, and government agencies approval.• Liaison with government agency officers for customs and shipping-related issues.• Kursus Ejen Kastam (KEK) certificate is an advantage• Ad-hoc : Perform other administrative and ad-hoc tasks as assigned by the Management.
Benefit
Salary Package : RM 3,500 - RM 4,000
Benefits：
- EPF,SOCSO
- Insurance entitled for sickness, hospitalized and etc （MSIG）
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- Meal Allowance：55RM/month (Coupon@Canteen）
- Transportation allowance : RM150 (included in salary package)
- Bonus : subject to the company performance
*Subject to changeSales CoordinatorID:58962
7,000 MYR ~ 8,000 MYRUSJ/Subang JayaJob Description
SummarySales Coordinator responsible for client communication, bridging Japan-Malaysia business needs, maintaining customer relationships, supporting sales operations, and assisting in campaigns.Job Responsibilities- Manage and respond to client inquiries promptly and professionally- Liaise between HQ in Japan and Malaysian companies to ensure smooth communication- Maintain and strengthen relationships with existing customers through regular follow-ups- Prepare and analyze sales reports to support strategic decision-making- Coordinate meetings, schedules, and communication across sales teams and clients- Assist in planning and executing sales campaigns and promotional initiatives
Benefit
Benefits & Allowances
- Annual Leave (AL): 10 days
- Medical Leave (ML): 14days
- EPF, SOCSO
- Mobile Phone Allowance: RM130
- Medical Coverage: Up to RM 500 as per year
- Annual Increment: Subject to performance
- Annual Bonus: Subject to company & individual performanceBartenderID:58890
6,000 MYR ~ 8,000 MYRDamansara HeightsJob Description
1, Specialized Drink Service- Provision of high-end alcoholic beverages.- Offer expertise on whiskies and cocktails to support customers in making optimal selections.2, Customer Service and Ambiance Management - Provide sophisticated service and hospitality appropriate for a luxury establishment.- Build customer relationships through engaging conversation and maintain a comfortable bar atmosphere.3, Operational Support - Perform opening duties (checking equipment, preparation) and closing duties (cash reconciliation, cleaning, inventory confirmation)- Assist with inventory management and ordering of drinks and bar supplies.
Benefit
Employment Type: Permanent Staf
Probation Period: 3 to 6 months
Working Hours: To be determined
Days Off: Sunday (Subject to change)
Work Location: Damansara Heights
Salary: RM6,000 - 8,000 (Based on experience and skills)
Medical Allowance: Claimable
Annual Leave: 12 days
Sick Leave: 14 daysCustomer Service - Cantonese Speaker (Fresh Grads OK)ID:58923
3,700 MYR ~ 4,200 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
- Provides an administrative support service to the Managed Services Client Service Desk team.- Provides entry level administrative tasks as required by the team.- Responsible for receiving, validating, and logging client requests, capturing the detail of the request.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Performs any other related task as required.
Benefit
- Mobile Allowance RM200
- Annual Performance Individual Bonus
- Medical Benefit
- Dental Benefit
- Wellness Benefit
- Annual Leave
- Medical LeaveProcurement ExecutiveID:58902
3,500 MYR ~ 5,500 MYRShah AlamJob Description
• Support HOD in supervising and guiding department team members.• Issue PO, verify PO accuracy and ensure compliance with procedures.• Source, evaluate quotation and negotiate pricing, delivery terms and commercial conditions.• Review supplier price revisions and verify justification.• Follow-up with suppliers to ensure on-time delivery and quality of goods.• Assist in supplier evaluation according to ISO standards.• Meet and audit suppliers when required to assess their processes, capability and compliance.• Maintain good suppliers’ relationships.• Manage procurement records, documentation, and filing to ensure accuracy, traceability and audit-readiness.• Assist in preparing procurement reports and data summaries for HOD or management review.• Support internal and external ISO audits related to procurement.• Assist in improving procurement processes and workflow efficiency.• Performs any other duties as assigned by Superior.
Benefit
Salary Package : RM3,500 - RM5,500
Leaves:
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- SL: 14 / 18 / 22 days
EPF, SOCSO, EIS entitlement
Others:
• Meal coupon (monthly)
• Executive position allowance
• Insurance: GHS, GPA
• Outpatient medical (pay and claim basis)
• Free parking
• Yearly performance bonus
• Salary adjustment after probation (based on individual performance)QA ExecutiveID:58903
3,500 MYR ~ 5,500 MYRShah AlamJob Description
1. Team Leadership & Supervision• Supervise, train, and guide QA staff in daily inspection and testing activities.• Assign tasks, monitor performance, and ensure workload efficiency.• Conduct performance evaluations and provide coaching for skill improvement.2. Quality Control Operations• Oversee incoming, in-process, and final inspections.• Ensure inspection methods comply with procedures and quality standards.• Verify accuracy and consistency of inspection results.• Approve or reject products based on quality requirements.3. Quality System Implementation• Ensure compliance with ISO 9001 / ISO 14001 / ISO 45001 / relevant quality standards.• Monitor adherence to SOPs, work instructions, and quality procedures.• Support internal and external audits and close audit findings.4. Non-Conformance & CAPA Management• Lead investigation of quality issues and non-conformities.• Coordinate root cause analysis and implementation of corrective/preventive actions.• Track effectiveness of CAPA actions.5. Process Improvement• Work closely with Production, Engineering, and Supply Chain to improve processstability and reduce defects.• Identify trends and initiate improvement projects.• Implement quality tools such as SPC, Pareto analysis, 5 Why, Fishbone.6. Reporting & Documentation• Prepare and review quality reports, and defect analysis.• Maintain accurate QA documentation and records.• Report quality performance to QA Manager.7. Supplier & Customer Quality• Handle customer quality complaints and lead internal investigations.• Support supplier quality audits and performance reviews.• Communicate with customers and suppliers on quality issues.
Benefit
Salary Package : RM3,500 - RM5,500
Leaves:
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- SL: 14 / 18 / 22 days
EPF, SOCSO, EIS entitlement
Others:
• Meal coupon (monthly)
• Executive position allowance
• Insurance: GHS, GPA
• Outpatient medical (pay and claim basis)
• Free parking
• Yearly performance bonus
• Salary adjustment after probation (based on individual performance)
