31 Jobs: Job Vacancies for Custmer support/service Positions
[ Penang ] Sales EngineerID:59874
4,000 MYR ~ 5,000 MYRBayan LepasJob Description
■ JOB PURPOSEAct as the primary technical bridge between the company global supplier network and local manufacturing clients.The Sales Engineer will leverage technical expertise to recommend high-performance materials and equipment, driving business growth within the Northern Malaysia industrial sector.■ KEY RESPONSIBILITIES1. Technical Consulting & Solution Design・Technical Advisory: Provide in-depth engineering information regarding chemical properties, equipment specifications, and service applications to address customer requests.・Requirement Analysis: Consult with clients to assess equipment and system requirements, translating complex manufacturing challenges into tailored technical solutions.・Product Customization: Collaborate with suppliers and internal teams to modify or adapt products and materials to meet specific client production needs.2. Business Development & Account Management・Strategic Prospecting: Identify and establish new accounts by analyzing market trends and mapping potential customers within the Electronics, Semiconductor sectors.・Relationship Management: Maintain and grow existing accounts through regular technical site visits and strategic sales planning.・Sales Pipeline Management: Efficiently organize sales call schedules and follow-up activities to ensure a consistent and healthy sales pipeline.3. Sales Operations & Commercial Execution・Proposal Management: Manage the end-to-end sales process, including handling technical enquiries, preparing accurate quotations, and processing sales orders.・Technical Presentations: Prepare and deliver professional presentations to explain the technical advantages and ROI of Nagase’s products to both engineering and procurement teams.・Supply Chain Liaison: Coordinate with suppliers and logistics teams to monitor stock availability, delivery timelines, and the status of replacement (NG) parts.4. After-Sales & Quality Support・Technical Support: Assist clients in troubleshooting and resolving technical issues with installed equipment or material applications.・Quality Control Liaison: Act as the primary point of contact for quality-related feedback, ensuring non-conforming (NG) parts are handled and investigated in accordance with company standards.
Benefit
・Salary = RM 4,000 ~ RM 5,000
・AL and MC
・Business travel expenses are claimable
・Annual medical checkup
・Medical claim
・Group PA, Group Term and Group Hospitalization Insurance
・Bonus based on performanceMIS EngineerID:59836
4,000 MYR ~ 6,000 MYRMont KiaraJob Description
■ COMPANY DESCRIPTIONThe company founded in 1996 and has built nearly three decades of experience in the IT industry.The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing/digital systems solutions.With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web/app development, operation and maintenance.■ JOB SUMMARY We are looking for a capable Senior MIS Engineer to take ownership of end-to-end IT infrastructure and system integration (SI) projects across multiple client environments.This is a senior, hands-on role within the MIS team, where you will act as a key technical lead — driving solution design, project execution, and escalation handling.Depending on individual strengths and performance, this role offers the opportunity to grow into a managerial position or further deepen as a technical specialist.■ KEY RESPONSIBILITIES1. Lead Solutioning & Pre-Sales • Work closely with sales and management to translate customer requirements into practical technical solutions • Engage clients to understand business needs and propose infrastructure and SI solutions • Support and present technical proposals with clear architecture and rationale2. Design Network & System Architecture • Design and implement network architecture including VLAN segmentation, IP addressing, routing, firewall policies, and security zoning • Develop infrastructure solutions across servers, networks, virtualization, Microsoft 365, and security layers • Ensure designs are scalable, secure, and aligned with operational realities3. Lead Project Execution (Core Responsibility) • Take ownership of end-to-end project delivery, including planning, coordination, execution, and closure • Manage system integration projects involving multiple vendors and stakeholders • Plan and execute infrastructure deployment and migration projects, including: - Website and application environments (e.g., WordPress, CMS) - Email systems and Microsoft 365 migration • Ensure projects are delivered on time, within scope, and aligned with customer expectations4. Operations, Support & Internal IT • Act as Level 2 / Level 3 escalation point for ITO clients, handling complex incidents and root cause analysis • Provide post-sales support and troubleshoot issues across network and system layers • Maintain and support internal IT infrastructure, ensuring availability, security, and performance of company systems • Collaborate with internal teams and vendors to deliver IT helpdesk support (primarily Windows environments) • Continuously improve system stability and reduce recurring incidents5. Drive R&D and Technical Improvement • Conduct R&D and POC on new and existing technologies (network, cloud, security, infrastructure) • Evaluate solutions for real-world deployment and business applicability • Contribute to improving internal standards, solution frameworks, and best practices6. Contribute to Team Leadership • Provide guidance and mentorship to junior engineers and technical staff • Support the development of internal standards, processes, and technical direction • Contribute to building a strong and capable technical team
Benefit
・Basic Salary = RM 4,000 ~ RM 6,000
・AL: 12 days (increase based on service year)
・MC: <2Y 14 days, 2Y ~ 5Y 18 days, >5Y 22 days
・Maternity Leave, Paternity Leave
・Compassionate Leave
・Anniversary Leave
・Mobile phone provided
・Laptop provided
・Season Parking provided
・All business expenses claimable (mileage = RM 0.80 / km)
・Medical & Dental: RM 200 / month (receipt claimable basis)
・Meal allowance provided in any outstation business trip
・Medical checkup upon joining (company expenses)
・Special achievement incentives
・Annual Increment (Jan), typical range 3% ~ 15% based on individual and company performance
・Performance Bonus: subject to individual and company performance
** 2025: 0.5 month, 2026: 1.5 month【Customer Support】BPO company★Luxury Hotel★ID:59821
8,800 MYR ~ 9,400 MYRBukit Bintang/KLCCJob Description
As a Call Center Executive for luxury hotel, you will be the first point of contact for esteemed guests, ensuring their needs are met with efficiency, professionalism and a sense of luxury. Your role is pivotal in creating memorable guest experiences by managing hotels, restaurants, spas, entertainment and transportation reservations, facilitating in-room dining orders, and handling all in-house guest requests. You are the heart of the house, providing exceptional service and assisting everyone you interact with.
Benefit
■Working Days■ 5 working days per week (Monday to Sunday rotation)
■Working Hours■Current operating hours: 9:00 AM – 6:00 PM (MYT)
(However, as the role might support 24/7/365 service operation, there may be a possibility of future shift rotations that include night shifts, weekends, and public holidays.)
■Salary：RM8,800〜9,400 [Basic: RM7,200〜7,800 + Language Allowance RM1,000 + Housing Allowance RM 600 (Only applicable for expat)]
・Probation period：３months
・Annual Leave: 15d (>2Y 16d, >5Y 17d)
・Sick Leave: 14d (>2Y 16d)
・Hospitalization Leave: 60d
・Maternity Leave: 98d
・Compassionate Leave: 3d
・Hospitalization expenses covered by insurance
・Dental / Optical expenses claimable - up to RM 200 / year
・Yearly Increment[URGENT] Order Processing Section Manager ID:59810
7,000 MYR ~ 10,000 MYRBayan LepasJob Description
This position is responsible for leading and managing the Order Processing Section to ensure all customer orders are accurately reviewed, processed, scheduled, and fulfilled on time. The role drives operational excellence, cross-functional alignment, and continuous improvement to meet customer expectations and business objectives.➢ Lead, coach, and develop the Order Processing team to achieve departmental and company objectives.➢ Set clear goals, KPIs, and performance expectations; conduct regular performance reviews.➢ Build a customer-centric and high-performance culture within the team.➢ Oversee end-to-end order processing activities from order receipt to delivery fulfillment.➢ Ensure all customer orders are verified, contract-reviewed, and acknowledged accurately and timely.➢ Monitor order loading, scheduling, and backlog to ensure alignment with production capacity and customer priorities.➢ Provide excellent services by attending to customers’ orders within agreeable turnaround time and in an efficient manner.➢ Act as the escalation point for key customer issues related to order fulfillment, delivery, and quality.➢ Establish strong relationships with customers to enhance satisfaction and retention.➢ Collaborate closely with Sales, Production, Planning, Warehouse, and Finance to resolve issues and ensure smooth execution.➢ Ensure accurate communication of ETD/ETA based on material availability and production lead time.➢ Drive alignment between customer demand and internal operational capabilities.➢ Identify gaps and implement process improvements to enhance efficiency, accuracy, and turnaround time.➢ Standardize order processing workflows and ensure compliance with internal procedures and customer requirements.➢ Monitor key metrics such as OTD (On-Time Delivery), order accuracy, turnaround time, and backlog health.➢ Review Open Order Reports (OOR) and ensure timely closure of gaps.➢ Prepare and present performance reports to management.➢ Oversee customer consignment programs, ensuring inventory levels are maintained within agreed min/max levels.➢ Ensure timely pull signals, coordination with warehouse, and closure with finance.
Benefit
- Contractual bonus
- Performance bonus
- Annual Leave 12 days
- Medical Leave 14 days
- Public Holiday falls on Sat and Sunday can replace on Monday.
- Medical Claim[URGENT} Order Processing Executive ID:59809
4,000 MYR ~ 6,000 MYRBayan LepasJob Description
➢ Provide excellent services by attending to customers’ order within agreeable turnaround time and in an efficient manner.➢ Interface with internal operations in resolving daily requirements & problems raised by customers for quote, production, delivery or quality related issues.➢ Perform contract review and PO acknowledgement. To verify info in PO is per quote.➢ Analyse customers’ forecast / orders and work with internal teams to load the work order accordingly.➢ To advise customers on the Estimated Time of Departure / Estimated Time of Arrival (ETD / ETA) based on material and production lead time.➢ Respond to customers’ Open Order Report (OOR).➢ Update the information required in customers’ portal (PO acceptance, ETD / ETA, consignment stock status).➢ Support customer’s consignment project including maintaining minimum and maximum inventory. Compile the pull report and work with warehouse and finance for Account Receiving closure.
Benefit
- Contractual bonus
- Performance bonus
- Annual Leave 12 days
- Medical Leave 14 days
- Public Holiday falls on Sat and Sunday can replace on Monday.
- Medical ClaimSenior MIS EngineerID:59806
5,000 MYR ~ 8,000 MYRMont KiaraJob Description
■ COMPANY DESCRIPTIONThe company founded in 1996 and has built nearly three decades of experience in the IT industry.The company provides IT infrastructure construction (such as network and server systems), cloud solutions (including setup, migration and hosting), web and application development, and digital marketing/digital systems solutions.With operations spanning Japan and overseas, the company is positioned as a one-stop partner for infrastructure build, web/app development, operation and maintenance.■ JOB SUMMARY We are looking for a capable Senior MIS Engineer to take ownership of end-to-end IT infrastructure and system integration (SI) projects across multiple client environments.This is a senior, hands-on role within the MIS team, where you will act as a key technical lead — driving solution design, project execution, and escalation handling.Depending on individual strengths and performance, this role offers the opportunity to grow into a managerial position or further deepen as a technical specialist.■ KEY RESPONSIBILITIES1. Lead Solutioning & Pre-Sales • Work closely with sales and management to translate customer requirements into practical technical solutions • Engage clients to understand business needs and propose infrastructure and SI solutions • Support and present technical proposals with clear architecture and rationale2. Design Network & System Architecture • Design and implement network architecture including VLAN segmentation, IP addressing, routing, firewall policies, and security zoning • Develop infrastructure solutions across servers, networks, virtualization, Microsoft 365, and security layers • Ensure designs are scalable, secure, and aligned with operational realities3. Lead Project Execution (Core Responsibility) • Take ownership of end-to-end project delivery, including planning, coordination, execution, and closure • Manage system integration projects involving multiple vendors and stakeholders • Plan and execute infrastructure deployment and migration projects, including: - Website and application environments (e.g., WordPress, CMS) - Email systems and Microsoft 365 migration • Ensure projects are delivered on time, within scope, and aligned with customer expectations4. Operations, Support & Internal IT • Act as Level 2 / Level 3 escalation point for ITO clients, handling complex incidents and root cause analysis • Provide post-sales support and troubleshoot issues across network and system layers • Maintain and support internal IT infrastructure, ensuring availability, security, and performance of company systems • Collaborate with internal teams and vendors to deliver IT helpdesk support (primarily Windows environments) • Continuously improve system stability and reduce recurring incidents5. Drive R&D and Technical Improvement • Conduct R&D and POC on new and existing technologies (network, cloud, security, infrastructure) • Evaluate solutions for real-world deployment and business applicability • Contribute to improving internal standards, solution frameworks, and best practices6. Contribute to Team Leadership • Provide guidance and mentorship to junior engineers and technical staff • Support the development of internal standards, processes, and technical direction • Contribute to building a strong and capable technical team
Benefit
・Basic Salary = RM 5,000 ~ RM 8,000
・AL: 12 days (increase based on service year)
・MC: <2Y 14 days, 2Y ~ 5Y 18 days, >5Y 22 days
・Maternity Leave, Paternity Leave
・Compassionate Leave
・Anniversary Leave
・Mobile phone provided
・Laptop provided
・Season Parking provided
・All business expenses claimable (mileage = RM 0.80 / km)
・Medical & Dental: RM 200 / month (receipt claimable basis)
・Meal allowance provided in any outstation business trip
・Medical checkup upon joining (company expenses)
・Special achievement incentives
・Annual Increment (Jan), typical range 3% ~ 15% based on individual and company performance
・Performance Bonus: subject to individual and company performance
** 2025: 0.5 month, 2026: 1.5 monthCustomer Service Assistant ManagerID:59762
5,000 MYR ~ 6,000 MYRSeri Petaling, Bandar Sunway/Puchong, Kota Damansara/Petaling JayaJob Description
Role OverviewWe are seeking a highly organized and process-oriented Customer Service Assistant Manager to oversee our daily operations. This role is ideal for a candidate with a strong background in the gaming or tech industry who excels at managing both people and technical workflows. You will be responsible for team performance, SOP development, and the integration of AI tools to enhance the customer experience.Key Responsibilities- Operations Management: Oversee daily CS operations, including task allocation, performance monitoring, and KPI management (response time, resolution time, and quality metrics).- Process Improvement: Develop, review, and continuously improve CS SOPs, workflows, and service standards to drive operational efficiency.- Technical Integration: Manage and optimize CRM systems, AI chatbot performance, and knowledge base content. Stay updated on AI technology trends to improve automation.- Escalation Handling: Professionally manage complex customer complaints, escalations, and risk-related cases (including payments, refunds, and KYC/fraud inquiries).- Cross-Functional Collaboration: Work closely with Product, Technical, and Marketing teams to report bugs, track issue resolution, and support testing for new feature releases.- Strategic Reporting: Analyze player feedback and operational data to propose improvement plans and enhance platform conversion.- Crisis Coordination: Lead CS support during game suspension periods, relaunch preparations, and event periods.
Benefit
- Annual Leave: 14 days
- Medical Leave: 14 days
- Parking allowance: RM100
- Medical and dental claims: RM2000/year
- Medical insurance
- Performance bonusStore AssistantID:59765
1,800 MYR ~ 2,300 MYRPasir GudangJob Description
- Prepare and process delivery and shipment documents accurately- Assist the Store Supervisor in daily store and warehouse operations- Handle receiving, storing, picking, and issuing of goods- Maintain proper documentation and update records using computer systems (Word/Excel)- Support inventory control and stock counting activities- Operate forklift for material handling- Work overtime when required with minimal supervision- Collaborate with team members to ensure smooth workflow
Benefit
- Bonus
- AL starting from 8 days
- MC starting from 14 days
- Transportation allowance: Claim Basis
- Free parking
- Hospitalization Leave
- Group Personal Accident InsuranceProcurement ExecutiveID:59702
4,000 MYR ~ 6,000 MYRShah AlamJob Description
• Support HOD in supervising and guiding department team members.• Issue PO, verify PO accuracy and ensure compliance with procedures.• Source, evaluate quotation and negotiate pricing, delivery terms and commercial conditions.• Review supplier price revisions and verify justification.• Follow-up with suppliers to ensure on-time delivery and quality of goods.• Assist in supplier evaluation according to ISO standards.• Meet and audit suppliers when required to assess their processes, capability and compliance.• Maintain good suppliers’ relationships.• Manage procurement records, documentation, and filing to ensure accuracy, traceability and audit-readiness.• Assist in preparing procurement reports and data summaries for HOD or management review.• Support internal and external ISO audits related to procurement.• Assist in improving procurement processes and workflow efficiency.• Performs any other duties as assigned by Superior.
Benefit
Salary Package : RM3,500 - RM6,000
Leaves:
- AL: 14 days (4 days increased every 2 years and maximum 20 days)
- SL: 14 / 18 / 22 days
EPF, SOCSO, EIS entitlement
Others:
• Meal coupon (monthly)
• Executive position allowance
• Insurance: GHS, GPA
• Outpatient medical (pay and claim basis)
• Free parking
• Yearly performance bonus
• Salary adjustment after probation (based on individual performance)Sales Admin ExecutiveID:59638
3,700 MYR ~ 4,200 MYRKL SentralJob Description
・Supporting sales team & sales operation through administrative coordination & customer facing task・Coordinate with suppliers and customers to ensure smooth order flow.・Maintain accurate customer records, orders and sales databases・Arrange stock delivery with warehouse or transporters・Coordinate with others internal department: Logistic, finance, operation・Handle custom clearance.・Perform regular stock checks and record updates.・Communicate mainly via email, and by phone when matters are urgent.
Benefit
・Salary = RM 3,500 ~ RM 4,000
・Transport Allowance = RM 200
・AL: <2Y 14D, 2~5Y 18D, >5Y 22D
・MC: <2Y 14D, 2~5Y 16D, >5Y 18D
・Medical Claim: RM 100/month, up to RM 1,000/year
・Company Activities: Birthday Treat, Company Trip, Welcome Lunch, Farewell Lunch
・Bonus: Depends on company sales performance
・Public Holidays : Follow Malaysia calendar
