28 Jobs: Job Vacancies for Custmer support/service Positions
Assistant Manager (Techincal Service)ID:60695
9,000 MYR ~ 10,000 MYRKL SentralJob Description
- Coordinate all technical services in all ASEAN territory.- Ensure safe operation for R2B laboratory and chemical handling.- Create new technical approach in cooperation with R2B.- Introduction of new grade & technical solution according to our customers' requirements.- Report to R2B leader & Marketing members on whole technical approach & progress.- Make progress for each 3 Years projects based on timeline.- Support new R&B subjects’ progress with Marketing members & R2B Leader/members.- Report Development progress in Budget Meeting on behalf of Marketing Senior Manager in case she can’t attend the meeting.
Benefit
- AL: Starting from 14 days
- MC: Starting from 14 days
- EPF, SOCSO
- Fixed Transport Allowance
- Performance Bonus
- Millage Claim
- Medical Claim: Outpatient, Dental, Optical
- InsuranceSales CoordinatorID:60692
3,000 MYR ~ 3,500 MYRGeorgetownJob Description
【Job Summary】Are you an organized, detail-oriented professional with a passion for customer service, logistics coordination, and operational excellence? An exciting opportunity has arisen to join a premier global manufacturer of advanced electronic components and passive electronic hardware at our Malaysian regional operational subsidiary. As a Sales Coordinator, you will serve as a vital link between our dynamic international and regional sales teams, production logistics, supply chain partners, and our valued corporate clientele across global markets.In this pivotal role, you will take end-to-end ownership of the complete customer order processing workflow. From the moment an order is placed to the final shipping arrangement, your precision and proactivity will ensure seamless transaction flow, timely deliveries, and exceptional customer satisfaction. You will act as the primary operational contact for customer accounts, meticulously monitoring order backlogs, updating reschedule reports, aligning production schedules with customer delivery expectations, and navigating fast-moving supply chain timelines.Beyond day-to-day order desk and shipping logistics, you will play a critical role in supporting the financial health of customer accounts. By working closely with customers, finance, and credit control units, you will actively follow up on outstanding payments strictly in accordance with agreed credit terms and payment schedules. Your strong communication skills and persuasive yet professional approach will ensure healthy accounts receivable metrics while maintaining warm, consultative relationships with clients.Working in a collaborative, supportive, and fast-paced multinational environment, you will also assist sales management and executive leadership with dynamic operational support, reporting, and specialized administrative tasks as assigned by your superiors. If you thrive on multi-tasking, structured problem-solving, cross-departmental collaboration, and delivering service excellence in the electronics manufacturing industry, this role offers an outstanding platform to grow your professional career.【Key Responsibilities】・End-to-End Order Management & Shipping Coordination:- Receive, verify, and accurately input purchase orders into the enterprise resource planning (ERP) system.- Coordinate closely with factory planners, warehouse management, and freight forwarders to schedule timely export/local shipments and prepare required shipping documentation.- Monitor order execution to ensure delivery deadlines and customer lead times are consistently achieved.・Backlog Management & Rescheduling Reports:- Maintain, analyze, and regularly update customer order backlog status reports.- Promptly communicate schedule adjustments, delivery revisions, or manufacturing updates to clients with proactive solutions.- Serve as the frontline inquiry point for order statuses, shipment tracking, and lead-time consultations.・Credit Control & Payment Follow-Up:- Track customer payment schedules based on assigned credit terms (e.g., Letter of Credit, Telegraphic Transfer, net payment terms).- Engage in regular, courteous, and effective payment follow-ups to ensure timely settlements and minimize overdue receivables.- Liaise with internal accounting and sales teams to resolve billing disputes, credit hold clearances, or invoice discrepancies.・General Sales & Administrative Support:- Prepare regular sales performance reports, backlog summaries, and administrative analytics for department heads.- Assist in maintaining accurate customer master records, pricing agreements, and contract files.- Carry out ad-hoc duties, special administrative assignments, and cross-functional support tasks as directed by superiors.
Benefit
*Salary : RM3000-RM3500
*Incentive : Bonus (Increment)
*Allowance : Good AttendanceRM100 & TransportRM70
(Car park fee will be provided, located near to office)
*EPF, Welfare are appliedCustomer Service ExecutiveID:60691
2,800 MYR ~ 3,800 MYRBukit Bintang/KLCCJob Description
• Handle customer and distributor enquiries via phone, email, WhatsApp, and face-to-face in a professional and timely manner. • Provide accurate information regarding company products, pricing, promotions, membership, incentives, and order-related enquiries. • Respond promptly to customer enquiries and follow up until issues are resolved. • Handle and resolve customer complaints while ensuring a high level of customer satisfaction. • Process customer orders and maintain accurate customer records and databases. • Support the Company's e-Invoice process and ensure customer documentation is completed accurately. • Coordinate with internal departments to ensure smooth order processing and efficient customer support. • Assist in communicating company announcements, operational updates, promotions, and important information to customers and distributors. • Prepare daily, weekly, monthly, and annual operational reports. • Provide feedback and suggestions to improve customer service processes and operational efficiency. • Perform other duties and ad hoc assignments as assigned by Management.
Benefit
- Full attendance allowances
- Family allowance
- Maternity and Paternity Leave
Annual leave
- Less than 2 years 12 days
- 2 years above - 14 days
- 5 years above - 16 days
- 10 years above - Every year increase 1 day to max 30 days
Medical leave
- Less than 2 years - 14 days
- 2 years above - 18 days
- 5 years above - 22 daysGeneral Affairs cum Administration Executive (Japanese Speaker)ID:59951
4,000 MYR ~ 5,000 MYROther Selangor DistrictJob Description
■ COMPANY DESCRIPTIONWe are a Malaysian-incorporated manufacturing company specializing in electronic components, particularly lead terminals for aluminum electrolytic capacitors, which are essential components used in a wide range of electronic devices.The company operates as a subsidiary of a well-established Japanese electronics group.Currently, we are seeking a Japanese-speaking professional to support the General Affairs and Administration function, as well as to serve as a support role to Japanese expatriate and in-coming Japanese visitors.■ JOB RESPONSIBILITIES・General Affairs & Administration Support - Provide comprehensive general affairs and administrative support to ensure smooth daily office operations. - Assist the HR & Administration Manager in handling administrative matters, documentation, and internal coordination. - Manage office supplies, facilities-related matters, vendors, and service providers. - Coordinate meeting arrangements, meeting rooms, and internal events. - Handle general correspondence, filing, record-keeping, and document control in accordance with company procedures.・Japan HQ Communication & Coordination - Act as a communication bridge between Malaysia operations and Japan HQ. - Support Japanese–English communication through email correspondence, meeting coordination, and basic interpretation/translation when required. - Assist in preparing bilingual documents, reports, and presentation materials for submission to Japan HQ. - Coordinate and follow up on requests, instructions, and information exchange from Japan HQ.・Japanese Expatriate & Visitor Support - Support arrangements for Japanese expatriates and visitors during business trips to Malaysia, including: - Travel, accommodation, transportation, and meeting schedules - Office access, facilities usage, and local support - Assist in coordinating visa-related documentation, invitation letters, and administrative requirements (under guidance of HR/Admin Manager). - Provide general support to ensure smooth onboarding and business visits for Japanese expatriates.・HR & Administrative Assistance - Support HR-related administrative tasks such as onboarding documentation, employee records, and internal announcements. - Assist in coordinating training sessions, internal meetings, and company activities. - Support payroll, leave administration, and HR reporting where required (administrative support only). - Assist in handling internal inquiries related to HR and administrative matters.
Benefit
・Salary Package : RM 4,000 - RM 5,000
(includes Transportation Allowance & Responsibility Allowance)
・Responsibility Allowance (Executive RM120 - 150, Asst Mgr/Mgr RM200 - 300)
・AL: 14 days (increase up to 21 days)
・MC: 14 days (increase up to 22 days)
・Bonus : depends on the company performance (average 1-3 months)
・Medical Claim: RM40 per visit
・Insurance Coverage: Socso/Group Personal Accident
・Company Activities: Annual Dinner EventGeneral Affairs cum Administration Junior Executive (Japanese Speaker - Fresh Graduate)ID:59950
3,000 MYR ~ 4,000 MYROther Selangor DistrictJob Description
■ COMPANY DESCRIPTIONWe are a Malaysian-incorporated manufacturing company specializing in electronic components, particularly lead terminals for aluminum electrolytic capacitors, which are essential components used in a wide range of electronic devices.The company operates as a subsidiary of a well-established Japanese electronics group.Currently, we are seeking a Japanese-speaking professional to support the General Affairs and Administration function, as well as to serve as a support role to Japanese expatriate and in-coming Japanese visitors.■ JOB RESPONSIBILITIES・General Affairs & Administration Support - Provide comprehensive general affairs and administrative support to ensure smooth daily office operations. - Assist the HR & Administration Manager in handling administrative matters, documentation, and internal coordination. - Manage office supplies, facilities-related matters, vendors, and service providers. - Coordinate meeting arrangements, meeting rooms, and internal events. - Handle general correspondence, filing, record-keeping, and document control in accordance with company procedures.・Japan HQ Communication & Coordination - Act as a communication bridge between Malaysia operations and Japan HQ. - Support Japanese–English communication through email correspondence, meeting coordination, and basic interpretation/translation when required. - Assist in preparing bilingual documents, reports, and presentation materials for submission to Japan HQ. - Coordinate and follow up on requests, instructions, and information exchange from Japan HQ.・Japanese Expatriate & Visitor Support - Support arrangements for Japanese expatriates and visitors during business trips to Malaysia, including: - Travel, accommodation, transportation, and meeting schedules - Office access, facilities usage, and local support - Assist in coordinating visa-related documentation, invitation letters, and administrative requirements (under guidance of HR/Admin Manager). - Provide general support to ensure smooth onboarding and business visits for Japanese expatriates.・HR & Administrative Assistance - Support HR-related administrative tasks such as onboarding documentation, employee records, and internal announcements. - Assist in coordinating training sessions, internal meetings, and company activities. - Support payroll, leave administration, and HR reporting where required (administrative support only). - Assist in handling internal inquiries related to HR and administrative matters.
Benefit
・Salary Package : RM 3,000 - RM 4,000
(includes Transportation Allowance & Responsibility Allowance)
・Responsibility Allowance (Executive RM120 - 150, Asst Mgr/Mgr RM200 - 300)
・AL: 14 days (increase up to 21 days)
・MC: 14 days (increase up to 22 days)
・Bonus : depends on the company performance (average 1-3 months)
・Medical Claim: RM40 per visit
・Insurance Coverage: Socso/Group Personal Accident
・Company Activities: Annual Dinner EventClient Services Executive (Russian Speaker)ID:60410
8,000 MYR ~ 12,000 MYRBukit Bintang/KLCCJob Description
■ COMPANY OUTLOOKWe are an international insurance company authorized and regulated by the Cayman Islands Financial Supervisory Authority.By specializing in the provision of investment related insurance products and first class customer service, we have achieved a leading position in the international insurance market.We have a total of 30 employees. Due to the multinational nature of our workforce, we receive inquiries from clients in a variety of languages. Japanese nationals are expected to respond to inquiries from Japanese nationals.However, all internal communication, internal documents, and reports to the supervisor will be in English, so we are looking for someone with English language skills at the level of internal communication in a foreign company.You will be able to enjoy your private life as there is little overtime work.■ JOB DESCRIPTION• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)• Evaluate all products by assessing the risks according to company guidelines and regulations.• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.• Advise clients on the progress of their applications/requests.• Follow up the request on rider added from existing clients.• To perform any incoming changes request.• Apply or adapt knowledge (obtained from training) to the task at hand.• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.• Perform other responsibilities and duties periodically assigned by supervisor/manager.
Benefit
・Basic Salary: RM 8,000 ~ RM 12,000
・Employment Status: Permanent Role
・AL: 14 days, MC: 14 days
・Health Insurance
・Dental Insurance
・Corporate Training
・Health Screening
・Vision Benefit
・Free meal will be provided(Break first and Lunch)
・EPF provided according to labor act
・Corporate Events
・Relocation Package
- One way flight ticket to Malaysia
- Initial Accommodation: One week (6 continuous nights) at a hotel near office (arranged and paid by office)
・VISA: will be provided[ Penang ] Assistant Sales Manager ( Electronics Group )ID:60577
8,500 MYR ~ 10,000 MYRBayan LepasJob Description
■ JOB PURPOSEAssist in the identification, planning, organization and implementation of sales strategies and plans so as to achieve maximum sales & profit in line with the agreed budget and targets.■ KEY RESPONSIBILITIESCore Value:• To be able to fit, respect and uphold Nagase Way in all business activities.• To maintain high integrity and carry out daily sales activities in a legal and ethical manner.Sales and Business Development• To generate sales for a portfolio of accounts to achieve overall annual business targets for the division.• To develop new business from core customers / existing customers as well as new customers.• To be able to attend to customer inquiries and claim independently.• To analyze Market trend and competitors’ movement, provide new business idea periodically.Customer and Supplier Relationship Management• To manage and maintain good relationships with existing customers and suppliers.• To provide good hospitality to supplier/customer from overseas when they visit Malaysia.Operational Efficiency• To demonstrate consistency in job performance and time management.• To ensure uninterrupted operations in the absence of personnel.• To support the sales manager in enhancing individual and team productivity.• To manage customer’s credit limit, accounts payable and ensure on-time collection. • To monitor and manage customers’ forecasts and inventories to ensure the customer demand can be met to minimize the warehouse rental cost and prevent the occurrence of over stock.• Resolve customer issues in timely and accurate manner to achieve high level of customer satisfaction.Team Coaching• To provide sales assistance and product training to junior staff.• To assist superior to ensure junior sales team carry out the business strategy accordingly.• To be able to gain respect from junior staff and always act as role models.Stress Management• To be able to manage stress and always ready to accept duties as assigned by the superior.Risk Management• To manage risk by understanding all the terms and conditions stated in quotation from supplier/to customer.• To Manage and assess supplier and customer credibility to ensure reliable business partnerships.
Benefit
・Basic Salary = RM 7,000 ~ RM 8,500
・AM Title Allowance = RM 600
・Travelling Allowance = RM 900
・AL 12d, MC 14d
・Business travel expenses are claimable
・Season Parking pass provided
・Petrol Card provided according car capacity
・Annual medical checkup
・Medical claim (GP at RM 1,000, Specialist at RM 2,000 per year)
・Group PA, Group Term and Group Hospitalization Insurance
・Bonus based on performance[KL ] Senior Sales Executive ( Food Division )ID:60358
5,300 MYR ~ 7,800 MYRBangsarJob Description
■ JOB PURPOSESAchieving sales targets, maintaining core business, developing new customers and markets and achieving no bad debts is the basic function of this job.■ PRINCIPLE ACCOUNTABILITIESCore Values• To be able to fit, respect and uphold Company Way in all business activities.• To maintain high integrity and carry out daily sales activities in a legal and ethical manner.Sales and Business Development• To generate sales for a portfolio of accounts to achieve overall annual sales targets for the division.• To develop new business from core customers / existing customers as well as new customers.• To be able to simulate and prepare a costing sheet of each products handling to ensure able to achieve Gross Profit.• To analyze Market trend and competitors’ movement, provide new business idea periodically.• To be able to attend customer inquiries and claim independently.• To be able to guide junior staff to carry out daily sales activities.Customer and Supplier Relationship Management• To manage and maintain good relationships with existing customers and suppliers.• To provide good hospitality to supplier/customer from overseas when they visit Malaysia.Operational Efficiency• To demonstrate consistency in job performance and time management.• To ensure uninterrupted operations in the absence of personnel.• To manage customer’s credit limit, accounts payable and ensure on-time collection. • To monitor and manage customers’ forecast & inventories to ensure the customer demand can be met to minimize the warehouse rental cost and prevent occurrence of over stock.• Resolve customer issues in timely and accurate manner.Risk Management• To manage risk by understanding all the terms and conditions stated in quotation from supplier/to customer.
Benefit
・Basic Salary = RM 4,000 ~ RM 6,500
・Senior Exe Title Allowance = RM 400
・Travelling Allowance = RM 900
・AL 12d, MC 14d
・Business travel expenses are claimable
・Season Parking pass provided
・Petrol Card provided according car capacity
・Annual medical checkup
・Medical claim (GP at RM 1,000, Specialist at RM 2,000 per year)
・Group PA, Group Term and Group Hospitalization Insurance
・Bonus based on performanceCustomer Service SupervisorID:60605
5,000 MYR ~ 8,000 MYRBukit Bintang/KLCCJob Description
Job Responsibilities• Lead, supervise, and motivate the Customer Service team to deliver excellent customer service and achieve departmental objectives.• Oversee daily customer service operations to ensure enquiries are handled promptly, professionally, and in accordance with company service standards.• Handle customer and distributor enquiries via phone, email, WhatsApp, and face-to-face.• Resolve escalated customer complaints efficiently and professionally while maintaining customer satisfaction.• Supervise, coach, and develop Customer Service Officers to enhance their product knowledge, communication skills, and service performance.• Plan and assign daily tasks, monitor workload, and ensure efficient team operations.• Develop, review, and continuously improve Standard Operating Procedures (SOPs), workflows, and customer service processes.• Coordinate closely with internal departments to ensure smooth order processing, member services, and issue resolution.• Support distributors and members by providing accurate information regarding products, company policies, promotions, membership, incentives, and order-related enquiries.• Maintain accurate customer records and ensure all customer information is handled confidentially.• Monitor customer feedback, identify recurring issues, and recommend practical solutions to improve service quality and operational efficiency.• Prepare daily, weekly, monthly, and annual operational reports, customer service performance reports, and customer feedback analysis.• Prepare professional customer communications, including official announcements, notices, FAQs, letters, and email responses.• Oversee customer service operations for Headquarters, Penang Branch, and Sarawak Branch to ensure consistent service standards and operational excellence across all locations.• Supervise and support the Customer Service teams at the Penang and Sarawak branches, ensuring smooth daily operations and effective communication.• Monitor daily branch operations, including closing procedures and daily sales/cash tally, ensuring all transactions are accurately recorded and reconciled.• Oversee and manage the Company's e-Invoice process, ensuring timely issuance, accuracy, and compliance with regulatory requirements.• Act as the primary liaison between Headquarters and branch Customer Service teams by communicating company policies, operational procedures, promotions, system updates, and important announcements to ensure timely implementation.• Follow up with the Penang and Sarawak branches to ensure all updates, instructions, and operational changes are properly communicated, understood, and executed.• Assist branch Customer Service teams in resolving escalated customer enquiries, complaints, and operational issues promptly and professionally.• Ensure compliance with company policies, internal procedures, and relevant regulations.• Support Management with departmental improvement initiatives and other ad hoc assignments.AI & Digital Productivity• Utilize AI tools (e.g., ChatGPT, Microsoft Copilot, or equivalent) to improve work efficiency and service quality.• Use AI to draft professional emails, customer replies, reports, meeting minutes, SOPs, and internal documentation.• Analyse customer enquiries and feedback using AI tools to identify service trends and recommend process improvements.• Review and verify all AI-generated content to ensure accuracy, professionalism, and compliance with company policies.• Promote the adoption of digital tools and AI solutions within the Customer Service team to enhance productivity and customer experience.
Benefit
- Full attendance allowances
- Family allowance
- Maternity and Paternity Leave
Annual leave
- Less than 2 years 12 days
- 2 years above - 14 days
- 5 years above - 16 days
- 10 years above - Every year increase 1 day to max 30 days
Medical leave
- Less than 2 years - 14 days
- 2 years above - 18 days
- 5 years above - 22 daysSenior Sales ExecutiveID:60548
4,500 MYR ~ 5,000 MYRBangsarJob Description
■ ROLE OVERVIEWAs our first Sales in Malaysia, you will be the driving force behind the China headquarter.This is a strategic role requiring a blend of high-touch account management for our existing global client and aggressive business development to establish our footprint in the Malaysian packaging market.■ KEY RESPONSIBILITIES1. Market Entry & Business Development・Identify and penetrate new market segments in Malaysia (e.g., Food & Beverage, Consumer Electronics, Industrial, or E-commerce).・Develop and execute a comprehensive sales strategy to acquire new local and multinational accounts.・Conduct market research to stay ahead of local packaging trends, competitor pricing, and regulatory requirements.2. Strategic Account Management・Act as the primary local point of contact for our existing key client, ensuring 100% satisfaction and seamless service delivery.・Coordinate with the HQ in China regarding production timelines, customized specifications, and quality control.3. Sales Operations & Leadership・Manage the end-to-end sales process: from initial lead generation and technical consultation to negotiation and closing.・Prepare and present sales forecasts, budget reports, and market feedback to HQ management.・Assist in the setup of the Malaysia sales office operations as the company grows.4. Technical Consultation・Provide expert advice on packaging materials, sustainability options, and cost-effective design solutions tailored to the Malaysian climate and logistics landscape.
Benefit
・Basic Salary = RM 4,000 - RM 4,500
・Car & Petrol Allowance = RM 500
・AL: <3Y 17d, 4th Y onwards 20d
・MC: <2Y 14d, 2 ~ 5Y 18d, 6yh Y onwards 22d
・Commission: 3 ~ 7% of sales profit
・All business expenses are claimable
・Office Parking Season Pass will be provided
・Company Handphone provided
・Medical Claim and Insurance provided
・EPF, SOCSO, EIS follow labor act
