27 Jobs: Job Vacancies for Custmer support/service Positions
Customer Service Executive (Logistics)ID:60882
4,500 MYR ~ 6,000 MYRPort KlangJob Description
＜Summary＞Lead the Customer Service Department by managing daily operations, customer relationships, team performance, business development, and overall service quality within the logistics operation.＜Job Responsibilities＞・Oversee the daily operations and overall functions of the Customer Service Department.・Manage customer orders and job processing, including monitoring critical and urgent shipments.・Prepare quotations, sales forecasts, and management reports while monitoring performance against targets.・Liaise with customers to handle operational matters, requests, complaints, and service-related issues.・Monitor team performance, KPIs, attendance, discipline, and staff development.・Ensure timely completion of job files, billing, documentation, and ISO-related requirements.・Review and improve SOPs, departmental processes, budgets, and cost-saving initiatives.・Develop new business opportunities and maintain strong relationships with existing customers.
Benefit
■Benefits & Allowance
・Annual Leaves : 12 days
・Medical Leaves : 14 days
・EPF, SOSCO
・Medical Claim
・Insurance : Hospitalization & Personal ・Accident and Critical Illness& Term Life
・Uniform is providedSales/Marketing/Project Executive (Japanese Speaker)ID:61034
3,000 MYR ~ 7,000 MYRBandar Sunway/PuchongJob Description
■ ROLE OVERVIEWBuild strong relationships with Japanese and local corporate clients and support the Sales team in generating new business opportunities.Assist in identifying client needs across digital marketing services (websites, SNS operations, creative, SEO strategies) and online advertising and help propose suitable solutions that contribute to client and company growth.You will work closely with the Project Manager and internal teams to develop proposals, follow up on sales activities, and help maintain long-term client relationships■ KEY RESPONSIBILITIES• Identify and approach potential Japanese and local corporate clients to generate new business leads• Build and maintain strong relationships with clients, understanding their business objectives, marketing budget, and goals• Support the Project Manager during client meetings, providing prompt follow-up and assistance with client requests• Work with the creative team and campaign operation team to help develop marketing proposals tailored to each client's needs and budget• Assist in preparing and presenting proposals, quotations, and sales materials to clients• Follow up on quotations, orders, payments, and deliveries• Support efforts to expand business with existing clients• Assist in monitoring campaign progress and client satisfaction, coordinating necessary adjustments with internal teams• Perform administrative tasks such as preparing quotations, invoices, and delivery follow-ups• Support the Project Manager in achieving team revenue and sales targets
Benefit
・Annual leave 12 days/year, increase by years
・Transportation Allowance
・Bonus: once a year
・Incentive: depends on company performance
・Company support parking fee or public transportation fee.
・Private insurance for medical care
・Social Security Contribution
・Education and training
・Overseas Business Travel (Thailand, Vietnam, Singapore)
・Company Trip (depends on company performance)
・Customized education environment by CourseraCustomer Support Specialist (Parts Management）ID:61027
3,800 MYR ~ 4,500 MYRUSJ/Subang JayaJob Description
< Job Summary >• Support service parts inventory management• Coordinate fulfilment of parts distributors’ orders• Support tech team and service partners on spare parts related matters• Processing returned defective parts and DOA main units• Processing defective consumable claims< Key Accountabilities >• Supporting Service Parts Inventory Management ➢ Maintain balanced inventory consistent with service requirement and targets. ➢ Support inventory forecast and ordering. ➢ Ensure timely parts stock-up for new models via recommendation from technical team/Regional HQ. ➢ Communicate with Regional HQ, Partners and Supply Chain on parts related matters. ➢ Update and maintain spare parts pricing in SAP and SPI website in accordance to price setting mechanism. ➢ Prepare performance and inventory reports for timely submission. ➢ Review and proposed parts write-off based on policy defined criteria• Coordinate Fulfilment of Parts Distributors’ Orders ➢ Process orders from Parts Distributors. ➢ Obtain Parts Distributors forecast monthly. ➢ Provide monthly updates to Parts Distributors on new parts info and price changes, if any. ➢ Report Parts Distributors sales monthly. ➢ Follow-up on overdue payments.• Support Tech Team and Service Partners on Spare Parts Related Matters ➢ Process spare parts warranty claims (in-warranty & over-warranty). ➢ Provide weekly ETA update on spart parts shortage. ➢ Support queries raised pertaining to parts (courier, shortage, changes in SKU, etc)• Processing Returned Defective Parts and Main Units ➢ Coordinate the monthly reverse-logistics of defective parts from Service Partners. ➢ Coordinate physical verification of returned defective parts and main units @ warehouse. ➢ Write-off returned defective main units from SAP system monthly.• Processing of Defective Consumable Claims ➢ Conduct tests and physical checks on consumables. ➢ Ensure warranty claim submissions for consumables meet criteria before submission. ➢ Process all consumable warranty claims promptly. ➢ Coordinate with dealers and customers for the collection of consumables. ➢ Responsible for proper storage and disposal of faulty consumables.
Benefit
◆AL
>> Less than 5y: 14d
>> Equal to or >5y: 18d
>> Equal to or >10y: 21d
◆MC
>> Less than 2y: 14d
>> Equal to or >2y: 18d
>> Equal to or >5y: 22d
◆Public holiday fall on Sat->entitle to replacement leave
◆Zero medical leave incentive = RM 400
** Employee who does not take medical leave in one year
◆ Medical Coverage
>> Outpatient claim RM 400/y
>> Hospitalization under insurance
◆Business mileage claimable: RM 0.60/km
◆Outstation allowance : RM 50/d (more than 150 km travel in Malaysia)
◆Family Friendly Benefit = RM 800/y (for life welfare usage such as dental, medical without necessary to claim in receipt basis)
◆Co. Trip (Bangkok in May 2023)
◆Annual Dinner
◆Team Building
◆Average about 1~2m bonus (Based on performance)
◆CPD (Continuing Professional Development) Training provided
** Car park expenses around office = RM 100~120/m, no subsidy from companyStudent Affairs OfficerID:60491
4,000 MYR ~ 6,000 MYRKota Damansara/Petaling JayaJob Description
■ ROLE MISSIONTo give our students the best experience we can provide in every step of their journey.This role will also involve executing sales efforts to drive student enrollments, boost course registrations, and promote program offerings, directly contributing to sales targets.■ KEY RESPONSIBILITIES ・Ensure that we follow up with our students regularly after they graduate and track their status. Analyze the information collected and identify ways to improve our products and services.・Oversee and manage student engagement, support services, and communications. Follow up on leads and inquiries, converting potential students into confirmed enrollments.・Reporting on the status of students, reflect on their success rate, propose improvements we can do to increase their success rate.・Define the content, time-to-send and channel of communications that need to go out to the students at every step of their program. Measure the effectiveness of all the communications, e.g. email open rate of every email we send out.・Monitoring all student support channel to ensure that we maintain the expected response time and quality.・Supporting internal and external events on administrative and sales related issues.・Setup and update the event preparation, e.g. platforms, automation, forms, slides and etc
Benefit
・Basic Salary = RM 4,000 ~ RM 6,000
・Life and Medical Insurance
・Medical Claims (Annual RM 5,000)
・Dental and Optical Claims (Annual RM 1,000)
・Parking Allowance
・Gym membership subsidy (Annual RM 840)
・Discounted access to all our investing and trading education programsAssistant Manager (Techincal Service)ID:60695
9,000 MYR ~ 10,000 MYRKL SentralJob Description
- Coordinate all technical services in all ASEAN territory.- Ensure safe operation for R2B laboratory and chemical handling.- Create new technical approach in cooperation with R2B.- Introduction of new grade & technical solution according to our customers' requirements.- Report to R2B leader & Marketing members on whole technical approach & progress.- Make progress for each 3 Years projects based on timeline.- Support new R&B subjects’ progress with Marketing members & R2B Leader/members.- Report Development progress in Budget Meeting on behalf of Marketing Senior Manager in case she can’t attend the meeting.
Benefit
- AL: Starting from 14 days
- MC: Starting from 14 days
- EPF, SOCSO
- Fixed Transport Allowance
- Performance Bonus
- Millage Claim
- Medical Claim: Outpatient, Dental, Optical
- Insurance[KL ] Senior Sales Executive ( Food Division )ID:60358
5,300 MYR ~ 7,800 MYRBangsarJob Description
■ JOB PURPOSESAchieving sales targets, maintaining core business, developing new customers and markets and achieving no bad debts is the basic function of this job.■ PRINCIPLE ACCOUNTABILITIESCore Values• To be able to fit, respect and uphold Company Way in all business activities.• To maintain high integrity and carry out daily sales activities in a legal and ethical manner.Sales and Business Development• To generate sales for a portfolio of accounts to achieve overall annual sales targets for the division.• To develop new business from core customers / existing customers as well as new customers.• To be able to simulate and prepare a costing sheet of each products handling to ensure able to achieve Gross Profit.• To analyze Market trend and competitors’ movement, provide new business idea periodically.• To be able to attend customer inquiries and claim independently.• To be able to guide junior staff to carry out daily sales activities.Customer and Supplier Relationship Management• To manage and maintain good relationships with existing customers and suppliers.• To provide good hospitality to supplier/customer from overseas when they visit Malaysia.Operational Efficiency• To demonstrate consistency in job performance and time management.• To ensure uninterrupted operations in the absence of personnel.• To manage customer’s credit limit, accounts payable and ensure on-time collection. • To monitor and manage customers’ forecast & inventories to ensure the customer demand can be met to minimize the warehouse rental cost and prevent occurrence of over stock.• Resolve customer issues in timely and accurate manner.Risk Management• To manage risk by understanding all the terms and conditions stated in quotation from supplier/to customer.
Benefit
・Basic Salary = RM 4,000 ~ RM 6,500
・Senior Exe Title Allowance = RM 400
・Travelling Allowance = RM 900
・AL 12d, MC 14d
・Business travel expenses are claimable
・Season Parking pass provided
・Petrol Card provided according car capacity
・Annual medical checkup
・Medical claim (GP at RM 1,000, Specialist at RM 2,000 per year)
・Group PA, Group Term and Group Hospitalization Insurance
・Bonus based on performance(PG) Retail Sales ExecutiveID:60911
4,000 MYR ~ 6,000 MYRSimpang Ampat, Kota Damansara/Petaling JayaJob Description
• Drive Retail Sales Performance: Achieve and exceed monthly, quarterly, and annual sales targets. • Build Customer Relationships: Develop and maintain strong relationships with customers while providing excellent service and support. • Develop New Business: Identify, approach, and develop new customers, markets, channels, and business opportunities. • Manage Sales Activities: Handle enquiries, quotations, orders, follow-ups, and after-sales service to ensure a smooth customer experience. • Market & Competitor Analysis: Monitor market trends, competitor activities, pricing, and new product launches to identify opportunities and support sales strategies. • Promote Products & Brand: Plan and participate in promotional activities, roadshows, trade fairs, exhibitions, and other marketing initiatives. • Explore New Product Opportunities: Identify market needs and provide feedback on potential new products and business opportunities. • Improve Sales Processes: Recommend improvements based on customer feedback, market trends, and competitor activities.• Cross-Functional Collaboration: Work closely with internal teams and external partners to ensure smooth order processing and high-quality execution. • Sales Reporting: Prepare regular sales reports, forecasts, and updates for management review. • Travel as Required: Visit customers, retail outlets, business partners, exhibitions, and other locations as required.
Benefit
Salary range: ~RM4,000 - RM6,000
Breakdown
-Company Bonus
-Company Phone
-Mileage Claim (for events)
-Medical InsuranceService Desk Shift Lead (Cantonese Speaker) (Working in Shift)ID:60897
4,930 MYR ~ 5,230 MYRPutrajaya/Cyberjaya, Other KL DistrictJob Description
JOB PURPOSE This role is responsible for leading the customer service helpdesk operations, providing high-quality service delivery in line with defined SLAs and business objectives. Serves as a key contact for customers from Hong Kong, coordinating with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.KEY RESPONSIBILITIES- Responsible for customer service helpdesk operations, including receiving, validating, and logging client requests, capturing the detail of the request.- Ensures high-quality service delivery in line with defined SLAs and business objectives.- Coordinate closely with internal teams, carriers, vendors, and external parties to drive timely resolution of customer and service issues.- Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.- Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.- Take ownership of complex, high-impact, or chronic fault cases, including customer communication and root-cause follow-up.- Lead or support customer complaint investigations, ensuring issues are properly analyzed, documented, and addressed.- Ensures all relevant documents related to the tickets / requests are maintained, including the client's information.- Identify operational gaps, recurring issues, and process inefficiencies, and recommend improvement actions to supervisors or management.- Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.- Provides an administrative support service to the Managed Services Client Service Desk team.- Participate in special projects, service onboarding activities, and process enhancement initiatives as assigned.
Benefit
- Phone Allowance: RM200
- Shift Allowance: RM230
- Annual Target Bonus (10% of Annual Basic Salary)
- Annual leave: 15 days
- Medical leave:14 days
- Insurance coverage:
- Outpatient: Reimbursement of outpatient medical expenses from panel hospitals/clinics (Employee & dependents)
- Group Hospital & Surgical Insurance (Hospitalisation, Surgical treatment and expenses): RM100,000 (Employee & dependents)
- Group Term Life Insurance: RM100,000 (Employee only)
- Group Personal Accident Insurance: RM150,000 (Employee only)
- Dental: RM750 per annum (reimbursable)
- Health Screening:
Reimbursable of annual health check-ups based on age limit
- Wellness: RM 550 per annum (reimbursable) for wellness benefits
- Wellness Leave: 2 days
- Volunteer Leave: 3 daysOperations Manager(Logistics)ID:60884
7,500 MYR ~ 10,000 MYRPort KlangJob Description
【Job Summary】Manage and oversee warehouse and freight forwarding operations, including export/import and customs clearance, while driving operational efficiency, customer satisfaction, and business growth.【Key Responsibilities】・Oversee daily inbound and outbound warehouse operations, including receiving, storage, order fulfilment, and delivery.・Manage inventory, warehouse space utilization, stock accuracy, and operational productivity.・Coordinate domestic and international shipments by air, sea, and land, including export/import and customs clearance procedures.・Liaise with customs brokers, carriers, shipping lines, and other logistics partners to ensure smooth and timely delivery.・Lead and monitor operational KPIs, resolve operational issues and customer complaints, and maintain high service standards.・Review and improve SOPs and implement lean practices to enhance operational efficiency and reduce operational costs.・Manage departmental budgets, expenses, sales forecasts, and performance against targets while identifying cost-saving opportunities.・Lead and develop the operations team while supporting business development and ensuring compliance with safety, regulatory, and ISO requirements.
Benefit
■Benefits & Allowance
・Annual Leaves : 12 days
・Medical Leaves : 14 days
・EPF, SOSCO
・Medical Claim
・Insurance : Hospitalization & Personal ・Accident and Critical Illness& Term Life
・Uniform is providedForwarding Manager(Logistics)ID:60883
6,000 MYR ~ 8,000 MYRPort KlangJob Description
【Job Summary】Manage and oversee customs brokerage and freight forwarding operations, ensuring efficient shipment handling, customs compliance, team performance, and high-quality customer service.【Key Responsibilities】・Oversee import, export, re-export, transhipment, and customs clearance operations.・Ensure accurate preparation and submission of customs declarations, permits, and supporting documents.・Ensure compliance with Royal Malaysian Customs Department and other relevant authorities.・Liaise with Customs, port authorities, free trade zone authorities, and other relevant parties.・Monitor customs procedures, licenses, exemptions, tariff classifications, duties, taxes, and related requirements.・Manage customer LMW licenses, material lists, bank guarantees, and other compliance records.・Resolve customs and forwarding issues, audits, inspections, disputes, and penalties while minimizing operational risks.・Lead the forwarding team by monitoring KPIs, productivity, manpower, costs, and overall service quality.
Benefit
■Benefits & Allowance
・Annual Leaves : 12 days
・Medical Leaves : 14 days
・EPF, SOSCO
・Medical Claim
・Insurance : Hospitalization & Personal ・Accident and Critical Illness& Term Life
・Uniform is provided