Overview

• Salary

  2,800 MYR ~ 3,800 MYR

• Industry

  Retail/Distribution(Fashion&Apparel), Retail/Distribution(Other)

• Job Description

  • Handle customer and distributor enquiries via phone, email, WhatsApp, and face-to-face in a professional and timely manner.
  • Provide accurate information regarding company products, pricing, promotions, membership, incentives, and order-related enquiries.
  • Respond promptly to customer enquiries and follow up until issues are resolved.
  • Handle and resolve customer complaints while ensuring a high level of customer satisfaction.
  • Process customer orders and maintain accurate customer records and databases.
  • Support the Company's e-Invoice process and ensure customer documentation is completed accurately.
  • Coordinate with internal departments to ensure smooth order processing and efficient customer support.
  • Assist in communicating company announcements, operational updates, promotions, and important information to customers and distributors.
  • Prepare daily, weekly, monthly, and annual operational reports.
  • Provide feedback and suggestions to improve customer service processes and operational efficiency.
  • Perform other duties and ad hoc assignments as assigned by Management.