Customer Service EngineerID:60445

3,500 MYR ~ 4,500 MYRBayan Lepasabout 10 hours ago

Overview

  • Salary

    3,500 MYR ~ 4,500 MYR

  • Industry

    Manufacturing(Machinery)

  • Job Description

    - Provide on-site technical cares for clients, including installation, maintenance, and troubleshooting.
    - Address and resolve customer issues promptly.
    - Conduct routine inspections and preventive maintenance to ensure optimal performance of equipment.
    - Strive to get up-to-date technical skills and knowledge to keep pace with industry advancements.
    - Communicate effectively with clients and JP headquarter to understand their needs and provide tailored solutions.
    - Build and maintain strong relationships with customers, ensuring high levels of satisfaction.
    - Assist in planning and executing field service projects, ensuring timely completion and adherence to quality standards.
    - Work closely with technical team in Japan to provide high-end services with clients.
    - Other Ad-hoc duties if assigned by managements.

Qualifications

  • Requirement

    Edu: At least Degree in engineering field
    Exp: At least 2 years of experience of related working experience

    - Working in Semi-conductor Industry, printed circuit board, packaging substrate industry, is a great advantage
    - Japanese speaking ability is a great advantage to communicate with Japanese HQ an PIC of clients
    - Familiar with trouble shooting and maintenance of large machines
    - Person who can work independently and willing to ask for support 
    - Person who is patient, flexible, and work with hospitality
    - Person who is willing to go to client site in the case of emergencies

  • English Level

    -

  • Other Language

    English

Additional Information

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