Overview

• Salary

  5,000 MYR ~ 6,200 MYR

• Industry

  Food Services

• Job Description

  ■ POSITION PURPOSE
  ・Total Accountability: Take full ownership of the outlet’s daily operations, ensuring the seamless integration of back-of-house (bakery) and front-of-house (retail) functions.
  ・Strategic Leadership: Drive sales growth and maximize profitability by managing food costs, labor costs, and operational expenses.
  ・Quality Excellence: Uphold the highest standards of Japanese craftsmanship (Wa) in bread production and customer service.
  ・Operational Governance: Oversee the implementation and strict adherence to corporate SOPs, food safety regulations, and brand guidelines.
  ・People Development: Build and lead a high-performing team, fostering a culture of continuous improvement and exceptional hospitality.
  
  ■ RESPONSIBILITIES
  ・Business Performance & Menu Execution
  P&L Management: Monitor and analyze monthly financial reports; implement strategies to control food costs, minimize wastage, and achieve sales targets.
  Production Oversight: Ensure the bakery team delivers products in strict accordance with defined Japanese baking processes, secret recipes, and health standards.
  Quality Benchmarking: Conduct rigorous final checks on all finished products to ensure taste, texture, and visual presentation meet the brand's premium specifications.
  
  ・Kitchen & Retail Operations Management
  Supply Chain Management: Finalize and approve all inventory orders for food, ingredients, and retail supplies based on data-driven demand forecasting.
  Inventory Integrity: Audit inventory reports (usage, stock levels, shelf life) to ensure optimal stock rotation and minimal variance.
  Process Optimization: Continuously evaluate workflow for all stations; identify bottlenecks and implement recommendations to improve overall production and service efficiency.
  Facility Management: Ensure the entire outlet (Kitchen & Storefront) and all specialized equipment (ovens, proofers, mixers) are maintained in peak working condition.
  
  ・Quality Assurance & Compliance
  Service Recovery: Personally lead the investigation and resolution of customer complaints, ensuring a professional "customer-first" outcome.
  Safety & Hygiene Leadership: Enforce 100% compliance with Halal requirements (if applicable), HACCP, and local health and safety regulations.
  Audit Readiness: Ensure the store is always "audit-ready" through regular internal spot checks on cleanliness, sanitation, and staff behavior.
  Risk Mitigation: Take decisive corrective actions to resolve any non-compliant conditions or safety hazards immediately.
  
  ・Human Capital Leadership
  Team Empowerment: Lead, mentor, and motivate a diverse team of bakers and service staff to maintain high morale and low turnover.
  Strategic Staffing: Plan manpower rosters to maximize productivity while managing labor costs according to peak and off-peak trends.
  Performance Management: Conduct formal performance appraisals, identify high-potential staff for promotion, and manage disciplinary issues in accordance with HR policies.
  Capability Building: Oversee the training curriculum for all staff, ensuring deep product knowledge and mastery of specialized Japanese baking techniques and mastery of specialized Japanese baking techniques.