IT Technical Support Specialist (Contract)ID:59051

2,000 MYR ~ 4,000 MYRBandar Sunway/Puchongabout 5 hours ago

Overview

  • Salary

    2,000 MYR ~ 4,000 MYR

  • Industry

    Software/Information Processing, IT/Telecommunications, Manufacturing(Other), Consulting

  • Job Description

    JOB PURPOSE
    IT Technical Support Specialists play a crucial role in organizations by ensuring that computer systems and networks are functioning effectively and aiding with end-users. They are responsible for diagnosing and resolving technical issues, maintaining hardware and software, and offering guidance to users to enhance their overall experience with technology.

    JOB RESPONSIBILITIES
    • To understand overall technical support ticketing process and procedure.
    • Complete technical tasks and assignment according to ticketing system.
    • Track ticket status and make sure no missing SLA (service level agreement) complaints.
    • To prepare daily and detailed technical support reports to customers.
    • Updating daily and weekly status reports when required by the supervisor or manager in a timely manner.
    • Capable of performing technical fault findings.
    • Able to contribute to root cause analysis, rectification process and solutions.
    • To standby for ad hoc technical support on a rotation basis.
    • Able to do site visits and gather information to assist Engineering team to prepare solution and proposal.
    • Perform schedule preventive maintenance service.
    • Complete schedule preventive maintenance checklist and report in a timely manner.
    • Complete any other tasks as assigned by the superior.

Qualifications

  • Requirement

    • Candidates must possess a minimum Diploma in IT, Computer Science, Electrical, Electronics or equivalent
    • At least 1 year of relevant working experience in similar industry
    • Candidates must possess a valid wireman PW4 or PW2 certificate from Suruhanjaya Tenaga (ST).
    • Possess own transport and willing to travel to the outstation from time to time.
    • Possess CIDB green card or NIOSH TNB pass is an added advantage
    • Having some knowledge or experience in work related to CCTV System & Access Control is an added advantage.

    Experience Needed
    • Providing frontline assistance to end-users by troubleshooting and resolving technical issues.
    • Responding to support tickets or calls in a timely and efficient manner.
    • Documenting and tracking issues to ensure a systematic approach to problem-solving.
    • Understanding of networking concepts and protocols.
    • Knowledge of hardware components and troubleshooting techniques.
    • Prioritizing and managing multiple tasks efficiently to meet service level agreements (SLAs).

  • English Level

    -

  • Other Language

    Malay, English

Additional Information

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