Overview

• Salary

  4,000 MYR ~ 5,500 MYR

• Industry

  Manufacturing(Electronics/Semiconductors)

• Job Description

  The key role of this position is to be responsible for administration support for the new Customer Support Center. Responsible to support the department to achieve overall goals and objectives. To manage daily operations of the department, monitor and analyze the progress of projects and jobs and advice management on the status.
  
  • Provide in-depth sales and business expansion with existing customers
  • Propose solutions to enhance customer operations or resolve operational issues
  • Build and maintain good business relationship with customers
  • Engage in contract negotiation and review of contractual agreement
  • Conduct market research, market analysis, and strategy development
  • Plan and execute sales plans in accordance with the Company sales target.
  • Meet potential existing and new customers to market and sell Company range of system / products.
  • Handle sales inquiries and assist in preparing quotations for customers with close follow up.
  • Prepare and issue sales documentation (Sales Order, DO, Performa Invoice etc) upon sales order received.
  • Monitor and follow-up on progress of orders and ensure timely delivery.
  • Support on logistics arrangement, if needed.
  • Maintain customer profiles and job files.
  • Follow-up on payments due from customers, if required.
  • ERP system updating of sales data
  • Perform periodic data monitoring and provide forecast on customer support division indices.
  • Analyze customer support division results and report to superior.
  • Collaborate and communicate effectively with sales, field support and inter-company personnel.
  • Discuss and negotiate with group company personnel.
  • Support to launch the new Customer Support Center by making rules, managing engineers' schedules and coordinating Customer Support meetings within group companies.