Customer Service cum Material Planning ExecutiveID:55855

5,000 MYR ~ 7,000 MYRSimpang Ampat10 days ago


  • Salary

    5,000 MYR ~ 7,000 MYR

  • Industry


  • Job Description

    Job Responsibilities:
    • Responsible to process customer orders and forecast.
    • Responsible to communicate with customers on shipment schedule and update shipment details.
    • Responsible to issue shipment invoice and packing list to customers.
    • Be the key contact window for customers, coordinate and work with internal teams on customers' requirement such as delivery matters, engineering change and quality related issues.
    • Negotiate with customers for any pull-in or push-out request.
    • Responsible to coordinate effectively with internal key personnel to meet customers’ KPI on OTD, TAT as well as prompt reply to their queries and requests raised.
    • Responsible to coordinate for any RMA (Return Material Authorization) parts returned from customers.
    • Responsible to provide quotation to customers for any new RFQ enquiry and RMA reworking cost.
    • Responsible to check and ensure availability of materials for production build, and issue Job Order to trigger for production run.
    • Communicate promptly with Production Planner and Buyer to ensure fulfillment of committed shipment to customers.
    • Responsible to update and ensure data accuracy in management dashboard and ERP system.
    • Work closely with Purchasing for materials pull-in to support production.
    • Provide materials forecast to Purchasing and monitor material movement and forecast accuracy.
    • Manage inventory and ensure stock health levels adhere to Operations target.
    • Manage changes together with Engineering team and coordinate material phase-in and phase-out scenarios. Highlight material supply risks and provide contingency planning.
    • Adheres to quality and safety systems or maintenance of quality and safety standards.
    • Perform other duties as assigned or necessary to meet business conditions or changes.


  • Requirement

    - Education Background : Bachelor Degree in Business Administration; Supply Chain Management or related discipline

    - Experience : Minimum 5 years of experience in customer service and schedule planning, materials planning and control preferably in cable or electronics industry, assembly manufacturing environment

    - Require Skill :
    • Good knowledge of ERP/MRP system.
    • Good communication & interpersonal skills.
    • Good verbal and written communication in English.
    • Good computer skills - Microsoft Excel.
    • A strong analytical and problem-solving skill set is required.
    • Able to work independently with minimum supervision.
    • Able to work on odd hours when necessary.
    • Knowledge of manufacturing and supply chain management process.
    • Ability to work effectively within a team.

  • English Level


  • Other Language

    Malay, Mandarin, English

Additional Information

  • Benefit

    • Transport Allowances RM100
    • Phone Allowances RM50
    • 13th month salary and performance bonus
    • Annual leave from 8 days to 16 days (Will increase based on your service length)
    • Medical & Health benefits:
    - Clinical expenses at company panel (Red Alert) cover employee
    - Group Hospitalization & Surgical insurance benefits covers employee
    - Group Personal Accident
    - Group Term Life
    - Prolong illness benefits
    • Dental / Vision – RM100 per year
    • Medical checkup – RM100 per year
    • Public Holidays – 18 days per year
    • Special paid leave on the birthday, and compassionate leave

  • Working Hour

    8am ~ 5.30pm

  • Holiday


  • Job Function