【英語不問/日本からの応募可能】外資急成長中IT企業でのITプロダクトヘルプデスク(未経験可)ID:49860
-Bukit Bintang/KLCCOver 3 months agoOverview
Salary
-
Industry
Call Center
Job Description
<企業情報>
当社は、セールス、サービス、カスタマーサポート、HR, トレーニング、事務・管理業務などに特化したBPO事業を行っているグローバル企業です。
抱えるクライアントの多くが世界的にも有名なサービスやプロダクトを持っている企業様です。
トレーニング環境も整っていますので、海外で働きたい!国際色豊かな環境でキャリアを積みたい!と思っている方、ぜひぜひご応募をお待ちしております。
当該ポジションでは、当社が請負うプロジェクトにおけるITヘルプデスクとして、顧客から問合せのあったテクニカルな問題などにメールで対応いただきます。
グローバルな環境、色んな国の方と仕事をしてスキルアップしたい、そんな方に最適な環境が整っています!
<業務内容>
検索エンジン、オンライン広告、クラウドコンピューティング、ソフトウェア、ハードウェア関連の事業を展開し、インターネット関連のサービス、製品に特化したアメリカの超有名企業の案件でご活躍いただけるテクニカルヘルプデスクを募集します!
個人のお客様からのお問合せの対応をして頂きます。
ご利用いただいている個人のお客様からの問い合わせへのサポート
ハードウェアやアプリケーション等の問題に対してのサポート
サポート製品とブランドに関連する製品の手順や専門知識を維持
スーパーバイザーまたは指定された顧客担当者/グループとの間での問題をエスカレーション
定例ミーティングへの参加
★魅力★
・無料の食事/ドリンク毎日提供!
・ビジネスアワー勤務
・自由な雰囲気
・おしゃれできれいなオフィス
・ITの知識が身につく!
・グローバルな環境で英語を活かせる!伸ばせる!
Qualifications
Requirement
語学力:英語不問
経験:IT、カスタマーサポート経験は不問ですが、経験がある方は歓迎です!
学歴:VISAが取得できる基準の学歴・経験をお持ちの方
その他:PCスキルが高い方English Level
-
Other Language
English, Japanese
Additional Information
Benefit
給与:~RM6,800
勤務日:月~日の8:00~17:00 週休2日(連休)
その他手当:
-メディカルカードの支給(医療費会社負担)
-マレーシアまでの片道航空券代会社負担
-隔離費用会社負担 ※上限ありWorking Hour
8時 ~ 17時
Holiday
週休2日(連休)
Job Function
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** Inclusive with fixed health allowance
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- Below 5 years service: 18 days
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◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
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Benefit
◆ Salary = RM 16,000 ~ RM 18,000
** Inclusive with fixed health allowance
◆ Annual Leave
- Below 5 years service: 18 days
- Over 5 years service: 24 days
◆ Medical Leave
- Below 2 years service: 14 days
- Over 2 years and below 5 years service: 18 days
- Over 5 years service: 22 days
◆ Fixed health allowance RM 125 / month
◆ Insurance (Etiqa) covering dependent (spouse and children)
- Outpatient
- Specialist
- Hospitalization
- Term Life (** employee only)
◆ Working on Public Holiday, Sat, Sun will be entitled to meal allowance (RM 15 ~ RM 30 / day) and Rest Day Allowance (RM 25 / day) or Replacement Leave
◆ Engagement Activities (company lunch inside office ...)
◆ Performance bonus 1 month averagely (Max 4 months previously)
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