【Shopping Mall】Sales Management OfficerID:49700

2,500 MYR ~ 3,000 MYRBukit Bintang/KLCCOver 3 months ago

Overview

  • Salary

    2,500 MYR ~ 3,000 MYR

  • Industry

    Real Estate

  • Job Description

    Industry: Management of Shopping mall
    Role: To provide assistance for below area of responsibility

    ➢ Daily Sales Management
    -To manage the credit control / collections of ageing debt of the Mall tenants.
    -To formulate and improve credit policies and procedures in line with overall Company policy.
    -Develop clear understanding about sales / turnover for shopping mall tenants. Collect tenants’
    sales reports in timely manner for management reporting and decision making.
    - Conduct research and analysis on the sales data provided by tenants to address the performance
    gaps and understand the current market and competitive environment.
    - To guide and discuss with the team to analyze sales and explore improvement opportunities,
    keep track on monthly sales, conversion rate, turnover rate, rent to sales ratio, and marketing
    inputs conversion to sales and traffic.
    - Improve collection efficiency and maintain good business relationship with tenants and receivables.
    - To coordinate credit checks on tenants and external parties before enter into any contract or agreement.
    - Monitor billing for utilities, A&P fund, etc. are issued according to Tenancy Agreement.
    - Monitor and validate refunds according to Tenancy Agreement.
    - Ensure billings and refunds are in accordance to the Tenancy Agreement.
    - Analyze data and submit timely reporting and recommendations to management.
    - Facilitate quick / immediate response towards Tenants enquiries, issues, problems and concerns.
    - Direct and monitor the development of database for each tenant in relation to business matters for quick reference.
    - Monitor sales performance and ensure recommendations for extension / renewal of contract are made 9 months before expiry.
    - Develop and manage category management.
    - To oversee lease administration pertaining to tenant turnover report, bank guarantees, public liabilities, and general insurance policies.
    - To ensure prompt issuance of rental and other invoices.
    - To reconcile accounts with tenants, including initiating adjustments if necessary for collection.
    - Coordinate with Sales Promotion department in ensuring that marketing initiatives support sales efforts are aligned to the business overall’s objectives.
    - To coordinate issue of collection reminders and replies to tenants’ queries.
    - Liaise with Advertising & Promotion Department to acquire information on promotion space and monitor collection of payments accordingly.
    - Review rental rebate and issue credit note in a timely manner.
    - Handle ad-hoc billing from fit-out and its applicable charges.
    - Perform and execute any other duties assigned by your superior that may be deemed appropriate to this role.

    ➢ Cash Management
    - To coordinate all cash related functions within the Mall.
    - Directs cash management operations i.e. daily cash administration, management of current accounts and bank relations.
    - Reviews and drives improvements in cash management, ensuring financial obligations are met in accordance with the Company policies and procedures.
    - Manage the generation and issuing of billings for utilities, A&P fund, etc. according to schedule date as per Tenancy Agreement.
    - Identify changes in payment patterns and propose action to avert indebtedness.
    - To ensure that the adjustment of billing is fulfilled when there is any deferment of rental commencement or revised area size.
    - Follow up on the collection of monies owed from tenants and implementation of contractual terms.
    - Ensure all collections are banked-in to the Company bank account on time as per the Company policies and procedures.
    - All cash transactions are being filed and recorded accurately in a proper and organized manner.

    ➢ IT Management
    - To coordinate and monitor the network infrastructure and all IT functions in the Mall.
    - Manage IT resources and system for the Retail Mall and ensure smooth running of all servers and monthly processing deadlines are met as required.
    - Liaise with Leasing Department to acquire tenancy agreements, monthly contracts and License Agreement for updating of relevant tenancy information into IFCA system.
    - Oversee the implementation and administration of tenancy management system and POS system.
    - To involve in the planning of POS system and make sure all tenants to use it and reporting accurately.
    - Attend to tenant’s queries or issues in furnishing their sales data to the Sales Management team.
    - Provide technical guidance and support to the users.
    - Work closely with the company appointed IT consultant to resolve user’s queries / issues, at the same time improve / upgrade the existing system interface / POS system.
    - Ensure all IT processes are complied to the ICT policy and procedures.
    - Oversee the operations of Mall’s security system.

Qualifications

  • Requirement

    【Compulsory】
    • At least Diploma in Accounting, Business Studies / Administration / Management or equivalent.
    • At least 1 year experience in handling accounting/credit management in retail mall, tenant in shopping mall or property development industry
    • Language: English and Mandarin
    【PREFERRED】
    • Strong analytical skill with excellent communication and interpersonal skill.
    • Strong persuasive and negotiation skill.
    • Self motivated with high sense of initiative and responsibility.
    • Able to be trusted with confidential and sensitive company information.
    • Good command of English and Bahasa Malaysia, both oral and written.
    • Computer literate.

  • English Level

    -

  • Other Language

    English

Additional Information

  • Benefit

    Salary range: up to 3,000 MYR (for officer title)

    Transport Allowance
    Mobile Phone Allowance RM150
    Parking Allowance (Claimable up to RM250)
    Title Allowance RM500 (subject to change)

    =============

    The working hours for Shift Employees will be as follows:

    Category A: 9.00am to 6.00pm (Break 12.00pm to 1.00pm)
    Category B: 2.00pm to 11.00pm (Break 7.00pm to 8.00pm)

    *However, as of now before the mall is in operation, all Operations members will be working from 9.00am to 6.00pm until further notice.
    *Weekends included after the mall opened, the off day & rest day will be based on duty roster

  • Working Hour

    0900 ~ 2300

  • Holiday

    *8 hours working shift
    0900-1800 or 1400-2300

    However, as of now before the mall is in operation, all Operations members will be working from 9.00am to 6.00pm until further notice.

  • Job Function