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IT Service Desk (English & Mandarin Support) ID:461732,600 MYR ~ 3,100 MYRPetaling Jaya
Software/Information Processing, IT/Telecommunications
1) Act as Single Point of Contact to provide professional service desk support to end user or requestor.
2) Answer calls promptly. Log incidents/service requests/requests for change onto the Service Desk systems, review and assess priority, ensure all data is recorded accurately, track and monitor progression to resolution and perform call management activities within the processes and timeline.
3) Responsible for assisting all customers/users with their questions about any of our supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.
4) Assist in troubleshooting and solves incidents for user and escalates incident to necessary escalated personnel as required.
5) Ensure track, monitor and follow-up incidents/cases logged and manage incidents/cases closed within client’s Service Level.
- language : English, Mandarin
- background : Diploma or Degree( fresh graduate can apply)
*after 12 month contract, become permanent.
24/7, Base on rotating shift/*5 working day/2 holiday
Medical insurance, /outpatient claims of RM750 for contract staff.
Paymment : 23rd of each month
OT rate per hour is fixed for all the employees. RM 15 /hour