【マレーシア求人】【カスタマーサービス】大手フランス系BPO企業(金融関連プロジェクト)ID:60654
~ 9,000 MYR武吉免登/吉隆坡城中城 Bukit Bintang/KLCC约14小时 ago概述
薪资
~ 9,000 MYR
工作行业
Call Center
工作内容
【会社概要】
現在世界95ヶ国に拠点を置き、約50万名の従業員が働く。アウトソーシングサービスを提供するフランス系大手BPO企業です。
マレーシアをはじめ各オフィスは社員が楽しく働ける環境を整えております。
今回は、グローバル金融サービス企業の法人カード会員を対象に、電話およびメールを通じてカスタマーサービスを提供します。
お客様からのお問い合わせ対応やアカウント関連のサポートを行い、正確かつ丁寧な対応を通じて質の高いカスタマーサービスを提供していただきます。
【具体的なお仕事内容】
・日本語を話す法人カード会員からの電話によるお問い合わせに対応
・必要に応じて、フォローアップのための架電の実施
・アカウントロック、パスワードのリセット、ログインサポートなど、アカウントに関する各種お問い合わせに対応
・定められた手順に従い、お客様からのお問い合わせを正確に解決
・丁寧かつプロフェッショナルなカスタマーサービスを提供
・お客様の問題を迅速に解決するため、社内関係部署と連携
资格
任职资格
【必須】
・4年制大学卒業以上の方
～短大・専門学校卒業の方の場合、社会人経験7年以上の方
～高等学校卒業の方の場合、社会人経験10年以上の方
・カスタマーサービスの実務経験をお持ちの方
・ビジネスレベルの英語力をお持ちの方
【歓迎】
・銀行やクレジットカード関連の業務経験をお持ちの方
・新しいシステムやクライアントツールを迅速に習得できる方
・コンタクトセンターまたはBPO業界での経験をお持ちの方英文
-
其他语言
English, Japanese
附加信息
福利制度
【主な待遇】
■雇用形態：正社員（VISAにもとづく）
■勤務時間：8:00 AM – 5:00 PM (土日休み) ※ビジネスの状況により、勤務地、勤務時間は変更の可能性があります。
■給与：[基本給 〜RM7,400（経験・能力に応じて） + 言語手当 RM1,000 + 住宅手当 RM 600]
■試用期間：3か月
■就労ビザサポート有り
■勤務地：KLCC近辺
【その他】
■有給休暇：15日間（2年以上勤務で16日間、5年以上勤務で17日間）
■傷病休暇：14日間（2年以上勤務で16日間）
■医療保険（マレーシア国内の提携クリニックで利用可）
■片道航空券の手配
■入国後ホテル費用（6泊7日）会社負担工作时间
8:00 ~ 17:00
假日
土日休み
职业类别
相关职缺
Client Services Executive (Russian Speaker)ID:60410
8,000 MYR ~ 12,000 MYRBukit Bintang/KLCC职业类别
Custmer support/service
工作内容
■ COMPANY OUTLOOKWe are an international insurance company authorized and regulated by the Cayman Islands Financial Supervisory Authority.By specializing in the provision of investment related insurance products and first class customer service, we have achieved a leading position in the international insurance market.We have a total of 30 employees. Due to the multinational nature of our workforce, we receive inquiries from clients in a variety of languages. Japanese nationals are expected to respond to inquiries from Japanese nationals.However, all internal communication, internal documents, and reports to the supervisor will be in English, so we are looking for someone with English language skills at the level of internal communication in a foreign company.You will be able to enjoy your private life as there is little overtime work.■ JOB DESCRIPTION• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)• Evaluate all products by assessing the risks according to company guidelines and regulations.• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.• Advise clients on the progress of their applications/requests.• Follow up the request on rider added from existing clients.• To perform any incoming changes request.• Apply or adapt knowledge (obtained from training) to the task at hand.• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.• Perform other responsibilities and duties periodically assigned by supervisor/manager.
福利制度
・Basic Salary: RM 8,000 ~ RM 12,000
・Employment Status: Permanent Role
・AL: 14 days, MC: 14 days
・Health Insurance
・Dental Insurance
・Corporate Training
・Health Screening
・Vision Benefit
・Free meal will be provided(Break first and Lunch)
・EPF provided according to labor act
・Corporate Events
・Relocation Package
- One way flight ticket to Malaysia
- Initial Accommodation: One week (6 continuous nights) at a hotel near office (arranged and paid by office)
・VISA: will be providedCustomer Service SupervisorID:60605
5,000 MYR ~ 8,000 MYRBukit Bintang/KLCC职业类别
Custmer support/service, Other(Business Administration & Management)
工作内容
Job Responsibilities• Lead, supervise, and motivate the Customer Service team to deliver excellent customer service and achieve departmental objectives.• Oversee daily customer service operations to ensure enquiries are handled promptly, professionally, and in accordance with company service standards.• Handle customer and distributor enquiries via phone, email, WhatsApp, and face-to-face.• Resolve escalated customer complaints efficiently and professionally while maintaining customer satisfaction.• Supervise, coach, and develop Customer Service Officers to enhance their product knowledge, communication skills, and service performance.• Plan and assign daily tasks, monitor workload, and ensure efficient team operations.• Develop, review, and continuously improve Standard Operating Procedures (SOPs), workflows, and customer service processes.• Coordinate closely with internal departments to ensure smooth order processing, member services, and issue resolution.• Support distributors and members by providing accurate information regarding products, company policies, promotions, membership, incentives, and order-related enquiries.• Maintain accurate customer records and ensure all customer information is handled confidentially.• Monitor customer feedback, identify recurring issues, and recommend practical solutions to improve service quality and operational efficiency.• Prepare daily, weekly, monthly, and annual operational reports, customer service performance reports, and customer feedback analysis.• Prepare professional customer communications, including official announcements, notices, FAQs, letters, and email responses.• Oversee customer service operations for Headquarters, Penang Branch, and Sarawak Branch to ensure consistent service standards and operational excellence across all locations.• Supervise and support the Customer Service teams at the Penang and Sarawak branches, ensuring smooth daily operations and effective communication.• Monitor daily branch operations, including closing procedures and daily sales/cash tally, ensuring all transactions are accurately recorded and reconciled.• Oversee and manage the Company's e-Invoice process, ensuring timely issuance, accuracy, and compliance with regulatory requirements.• Act as the primary liaison between Headquarters and branch Customer Service teams by communicating company policies, operational procedures, promotions, system updates, and important announcements to ensure timely implementation.• Follow up with the Penang and Sarawak branches to ensure all updates, instructions, and operational changes are properly communicated, understood, and executed.• Assist branch Customer Service teams in resolving escalated customer enquiries, complaints, and operational issues promptly and professionally.• Ensure compliance with company policies, internal procedures, and relevant regulations.• Support Management with departmental improvement initiatives and other ad hoc assignments.AI & Digital Productivity• Utilize AI tools (e.g., ChatGPT, Microsoft Copilot, or equivalent) to improve work efficiency and service quality.• Use AI to draft professional emails, customer replies, reports, meeting minutes, SOPs, and internal documentation.• Analyse customer enquiries and feedback using AI tools to identify service trends and recommend process improvements.• Review and verify all AI-generated content to ensure accuracy, professionalism, and compliance with company policies.• Promote the adoption of digital tools and AI solutions within the Customer Service team to enhance productivity and customer experience.
福利制度
- Full attendance allowances
- Family allowance
- Maternity and Paternity Leave
Annual leave
- Less than 2 years 12 days
- 2 years above - 14 days
- 5 years above - 16 days
- 10 years above - Every year increase 1 day to max 30 days
Medical leave
- Less than 2 years - 14 days
- 2 years above - 18 days
- 5 years above - 22 daysClient Services Executive (Russian Native)ID:60409
8,000 MYR ~ 12,000 MYRBukit Bintang/KLCC职业类别
Custmer support/service
工作内容
■ COMPANY OUTLOOKWe are an international insurance company authorized and regulated by the Cayman Islands Financial Supervisory Authority.By specializing in the provision of investment related insurance products and first class customer service, we have achieved a leading position in the international insurance market.We have a total of 30 employees. Due to the multinational nature of our workforce, we receive inquiries from clients in a variety of languages. Japanese nationals are expected to respond to inquiries from Japanese nationals.However, all internal communication, internal documents, and reports to the supervisor will be in English, so we are looking for someone with English language skills at the level of internal communication in a foreign company.You will be able to enjoy your private life as there is little overtime work.■ JOB DESCRIPTION• Follow procedures to processing new business/plan application, enter detail and accurate information, and create account accordingly in the company Software Tools• To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.• Process all necessary Know Your Customer (KYC) and Customer Due Diligence (CDD)• Evaluate all products by assessing the risks according to company guidelines and regulations.• To investigate all information and ensures timely escalation of alerts to the appropriate parties for further review.• Liaise with Regulatory Compliance Officer for advice and other business units for information where required.• Advise clients on the progress of their applications/requests.• Follow up the request on rider added from existing clients.• To perform any incoming changes request.• Apply or adapt knowledge (obtained from training) to the task at hand.• Assist general inquiries from client or broker via phone or written in a professional and courteous manner.• Perform other responsibilities and duties periodically assigned by supervisor/manager.
福利制度
・Basic Salary: RM 8,000 ~ RM 12,000
・Employment Status: Permanent Role
・AL: 14 days, MC: 14 days
・Health Insurance
・Dental Insurance
・Corporate Training
・Health Screening
・Vision Benefit
・Free meal will be provided(Break first and Lunch)
・EPF provided according to labor act
・Corporate Events
・Relocation Package
- One way flight ticket to Malaysia
- Initial Accommodation: One week (6 continuous nights) at a hotel near office (arranged and paid by office)
・VISA: will be providedSales Director ( Kitchen Equipment )ID:60343
15,000 MYR ~ 20,000 MYRBukit Bintang/KLCC职业类别
Custmer support/service, Import & Export, Shipment/Import & Export, Sales(Corporate)
工作内容
■ JOB SUMMARYYou will work closely with the Managing Director to drive market share growth and expand company's footprint in Malaysia market.You will be responsible for developing and executing strategic sales plans, cultivating high-value B2B relationships (F&B chains, hotels, central kitchens), and bridging the gap between sales and technical service excellence.■ JOB RESPONSIBILITIES・Support the Managing Director (MD) in executing the country-wide sales strategy.・Defining clear objectives, setting aggressive yet realistic sales targets, and establishing a robust annual strategy alongside monthly monitoring schedules.・Proactively generate new sales leads and secure contracts by leveraging both your existing network and identifying untapped market segments.・Conduct client visits to assess their workflow and technical requirements.・Generate tailored, high-level project proposals and successfully onboard new corporate accounts.・Serve as the key bridge between clients and the technical team.・Efficiently handle customer feedback and collaborate closely with Service Engineers to resolve technical issues, ensuring high customer satisfaction.・Analyze monthly sales data, suggest actionable insights to improve overall sales performance, and identify new avenues for business growth (e.g., smart kitchens, energy-efficient solutions).・Actively monitor and analyze competitors’ pricing strategies, promotional activities, and product launches to ensure company maintains its competitive edge in the Malaysian market.
福利制度
・Salary = RM 15,000 ~ RM 20,000
・AL: <3Y 14d, 3~6Y, 15d, 6~9Y 16d, 9~12Y 17d
・MC: <2Y 14d, 2~5Y 18d, >5Y 22d
・Medical Claim: Max RM 100 / month
・Hospitalization 60 days
・Contractual Bonus (+ one month salary)
・Performance Bonus (based on company and individual performance)
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